not to mention before they answer on my message its like 4-12h

+ forgot to mention on my account i have same login/password + email but when i try to change it none messages coming to my email from plarium

Strikes me that the reason is you woudn't have known your account had been hijacked.

However ,how did you discover someone did this.

As to changing the password log in details.

I would have thought any hijacker would have already locked you out,  which might explain why  you are getting no messages from Plarium, they are all potentially going to the hijackers e-mail. Also they are not wanting to give you back your account, until you can prove that you are not attempting a hijack yourself,  which is another reason they will not give you the means to change the account details.

ye its been hacked for sure cuz i didn't give nobodymy account details not to mention on my acc someone was playing for last 2 months.password emails registered to this account is same as it was so i don't have any idea why i don't receive messages when i try to enable email authenticator (receiving codes) or even change password

Dear Jarl,Thank you for waiting.It is impossible to hack the account, so another person could access it only if they were given your credentials. To continue the investigation process, we kindly ask you to specify the approximate date when you shared your account login and password? We need to secure the account, so the date will help us identify all third-party game sessions and devices, so we could reset login on them and secure the account from third-party sessions in future.Looking forward to your reply. Thank you in advance.Best regards,Your Plarium Support Team 

my reply : I Didn't shared my login/password with nobody. Also i keep asking you guys to do something with receiving emails from plarium on my account ... 

they reply : Plarium Support TeamDear Jarl,

Thank you for your message.


As noted earlier, it is not possible to retrieve credentials without sharing. Thus, to handle your request, we need the information requested before. Please provide us with this data, so we could proceed with your request.
We are waiting for your reply. Thank you in advance. 

my reply ; I DIDN'T SHARE MY ACCOUNT NAME OR PASSWORD.THATS THE LAST TIME IM GONNA SAY THIS.ALSO I REQUESTED YOUR SUPPORT TO DO SOMETHING WITH RECEIVING MESSAGES FROM PLARIUM TO MY E-MAIL REGISTERED ON MY ACCOUNT IN GAME BECOUSE I DON'T GET THEM WHEN I TRY TO CHANGE PASSWORD OR EVEN E-MAIL ! SO PLEASE EXPLAINE ME HOW I CAN PROVIDE YOUR'S REQUESTED  INFORMATION'S IF I DIDN'T DO THIS ? 

i feel like im talking with some 10 years old dumb kiddo ^^ They want me to provide information cuz they wan't to block user who been playing on my account for last 2 months without my knowledge. By the way how i can provide this information if i didn't do it lol ...

They already figure out from what ip he was playing / country etc. So whats the problem ?! i don't get it.

ps: its 5th day already ....