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Mistakenly redeemed rss b4 kgdm xfer

Mistakenly redeemed rss b4 kgdm xfer

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Oct 31, 2019, 07:2010/31/19
06/26/17
1

Mistakenly redeemed rss b4 kgdm xfer

So I just bought the halloween pack with silver and drakkars, but before i could drakkar away from my dead kingdom I checked my silver reserves. I am not sure how it happened, but somehow 50Billion silver was redeemed and added to my city which i noticed the next day. So my question is: Can I open a ticket and speak to a Game Master about this issue and will they help me by reversing this process and putting the silver back into token form? I want to go to new kingdom soon I will get lots of help clicks to grow there, but am stuck here. Am I screwed, do they not reverse these types of mistakes? Please if someone knows share your experience.(I have not touched the silver since this happened)
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665
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7
Comments
Oct 31, 2019, 09:5710/31/19
02/21/18
1221
you will be lucky if they do.
Nov 1, 2019, 02:3811/01/19
12/09/17
191

Certainly you should ask. It is not logical to buy a drakkar pack and then prevent yourself from using it.


Try to politely explain what has happened and what you would like them to do.


But they don't usually fix thngs unless you have some kind of proof in my experience.

Nov 1, 2019, 03:0811/01/19
07/09/15
240
There is a chance.  But you cannot spend any of it
Nov 4, 2019, 18:5911/04/19
06/26/17
1
Yes I was lucky this time I guess. I explained the situation and asked them nicely to reverse the process and they did an investigation after which they solved the problem for me, although I'm still not sure whether it was a glitch or a mistake either ways I am satisfied    
Nov 4, 2019, 23:5011/04/19
12/09/17
191
Glad to hear that things went well for you.
Nov 5, 2019, 02:0811/05/19
02/21/18
1221
Well done.
Nov 6, 2019, 01:2911/06/19
07/05/17
23
Good to know to was fixed, good luck in your new kingdom.