Purchased crates for Champion, items not random but duplicates

8 Replies
User
11 December, 2017, 8:36 AM UTC

The platform you play on (e.g. Facebook, VK, Plarium.com);

Facebook


The server where you play (e.g. Geotopia, Red Zero, etc.);

Red Zero


The feature that causes the issue (Unit training, raiding, etc.);

Black Market--->Champion--->crates


The exact steps you performed before the bug arose;

purchased Class IV Legendary pack and unlocked and equipped items received--->armor, glove, and another item

purchased Class IV Rare pack and unlocked and two of three items were duplicates--->armor, glove, and another item


Any special conditions that caused the bug to appear (active events, applied bonuses, etc.);

spent almost 60k in crystals to purchase two crates


What should have happened;

Random generator should not have duplicated items


What actually happened;

Items should be different rather than duplicated

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Administrator
11 December, 2017, 9:45 AM UTC

Hello, Commander!

This is not a bug. You have correctly specified that the system is randomized. This means you can receive Equipment, which you already own. 

Since this situation is a part of regular gameplay, I have moved your topic to Game Discussion thread.
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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Moderator
12 December, 2017, 11:39 AM UTC
Agent Pavel said:

Hello, Commander!

This is not a bug. You have correctly specified that the system is randomized. This means you can receive Equipment, which you already own. 

Since this situation is a part of regular gameplay, I have moved your topic to Game Discussion thread.
Yep.  Unfortunately, getting duplicate items is quite common especially when you already have most of a set and are looking for the last few.  
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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User
15 December, 2017, 2:37 AM UTC

Thanks for the reply.

Understood, but it appears not so random.

First....there are 8 slots for Champion's equipment.

Second...there is a SINGLE available purchase of each...Class IV of Legendary items and Class IV Rare items

So the odds of those two packages providing two of the SAME out of potentially eight items back to back is certainly not random.


One item of the same....yes, it's a higher probability. 


An armor and a glove and then another armor and a glove...

....the odds of that happening are very, very high. I strongly feel something was off on the "random generator." And I'm out a guesstimated 16,000 

crystals.

Signed,

Still-not-so-happy,

Player629

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User
16 December, 2017, 2:59 PM UTC

https://plarium.com/forum/en/total-domination/news-and-announcements/24778_champion-equipment-packs-are-now-available--/


Champion Equipment Packs are now available! 

Go to the Black Market and get yours!

Excellent news, Commander! You can now obtain Equipment Packs for your Champion at the Black Market! Each Pack contains special Crates with Equipment that will improve the offense or defense of your Infantry, Armored Corps, Artillery, and/or Air Forces! Each Pack also contains exactly the Keys you need to open the Crates you get!

STRATCOM has added a corresponding button to your Champion's Inventory interface that will bring you to a place in the Black Market where you can view all the Packs available to you. Or, if you prefer, you can go directly to the Black Market, open the “Champion” Tab then, in the “Crates” Tab, purchase the Packs you want. Keep in mind that Packs differ from one another and accordingly affect different Units. Some more advanced Packs will require you to research certain Technologies in order to purchase them.


Keep in mind that Packs differ from one another and accordingly affect different Units.

This is not true. I feel I've been mis-informed. So now it's random and luck of the draw ?

I would certainly NOT have spent close to 26,000 crystals on a second pack if I knew there was a chance to receive inferior, duplicate equipment. 


Not a happy Camper,

Player 629
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Moderator
17 December, 2017, 10:45 AM UTC
Player629 said:

https://plarium.com/forum/en/total-domination/news-and-announcements/24778_champion-equipment-packs-are-now-available--/


Champion Equipment Packs are now available! 

Go to the Black Market and get yours!

Excellent news, Commander! You can now obtain Equipment Packs for your Champion at the Black Market! Each Pack contains special Crates with Equipment that will improve the offense or defense of your Infantry, Armored Corps, Artillery, and/or Air Forces! Each Pack also contains exactly the Keys you need to open the Crates you get!

STRATCOM has added a corresponding button to your Champion's Inventory interface that will bring you to a place in the Black Market where you can view all the Packs available to you. Or, if you prefer, you can go directly to the Black Market, open the “Champion” Tab then, in the “Crates” Tab, purchase the Packs you want. Keep in mind that Packs differ from one another and accordingly affect different Units. Some more advanced Packs will require you to research certain Technologies in order to purchase them.


Keep in mind that Packs differ from one another and accordingly affect different Units.

This is not true. I feel I've been mis-informed. So now it's random and luck of the draw ?

I would certainly NOT have spent close to 26,000 crystals on a second pack if I knew there was a chance to receive inferior, duplicate equipment. 


Not a happy Camper,

Player 629
When they said the packs differ, they meant the class 1 packs give items that only affect infantry, class 2 give items that affect infantry and armor, etc.  
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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User
17 December, 2017, 4:13 PM UTC

Biohazard said....

When they said the packs differ, they meant the class 1 packs give items that only affect infantry, class 2 give items that affect infantry and armor, etc.


To an experienced and knowledgeable player...I can see how that vaguely could be the understanding. It's ambiguous to say the least.


Does anyone else see the problem in this or is it just me ? I'm seeing 65 views here.


No where in the descriptions, in game or forum, does it say it is random and there is a chance to receive like items.


 

Question....where does this issue go ? Is it just on this board open for discussion....all talk, no action ? Where do I go to seek remediation ?


This really is the pits ! 26k in crystals.....for me anyhow, is certainly something to shake a stick at.



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User
22 December, 2017, 5:09 PM UTC

Is this a dead subject ?


Does anyone else realize the "news post" specifically says packs differ ?


It doesn't say anywhere about random draw or possibility of receiving same items, etc....

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Moderator
23 December, 2017, 12:09 PM UTC

Player629 said:


Biohazard said....

When they said the packs differ, they meant the class 1 packs give items that only affect infantry, class 2 give items that affect infantry and armor, etc.


To an experienced and knowledgeable player...I can see how that vaguely could be the understanding. It's ambiguous to say the least.


Does anyone else see the problem in this or is it just me ? I'm seeing 65 views here.


No where in the descriptions, in game or forum, does it say it is random and there is a chance to receive like items.


 

Question....where does this issue go ? Is it just on this board open for discussion....all talk, no action ? Where do I go to seek remediation ?


This really is the pits ! 26k in crystals.....for me anyhow, is certainly something to shake a stick at.



You must not game a lot.  Random boxes in most games have the chance of giving duplicate items, that's why most players hate them.  But it's not exactly unexpected.  

You can submit a ticket to support, but they'll probably just tell you the same thing I did.  

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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