New territory and clan achievement badge still not awarded

13 Replies
Siana
23 February, 2016, 11:20 AM UTC

Good Day General Winters,


yes its me again ...lol... 

I am the clan leader of Camelot Clan , yesterday we took over a new lvl5 emitter from another clan , our territory prior to the takeover was  193.8km ... once we took it the territory remained the same.

A few hours later we upgraded it back to a lvl 5 and were supposed to earn the Hegemon Badge lvl 4.

Our territory in the embassy and clan stats still only shows as 193.8 km and our Hegemon badge still remains on lvl3, 

and yet we clearly hold more territory than we used to and we clearly now have the required 4 x lvl 5 emitters held for longer than 15minutes for the lvl4 Hegemon Badge to be awarded.

Our new influence points have also not reflected  for the Raiders Badge lvl 3 we got when we took over the new emitter.

please advise.


SIANA

Clan Leader of Camelot Clan

SIANA
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General T. Winters
23 February, 2016, 4:57 PM UTC

Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

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HOUSE OF PAIN
25 February, 2016, 7:13 AM UTC
I would really put here what I wanted to say, But you would just ban me from forums again :)
House,
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Siana
25 February, 2016, 7:14 AM UTC
HOUSE OF PAIN said:

I would really put here what I wanted to say, But you would just ban me from forums again :)
LOL ...
SIANA
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Siana
25 February, 2016, 7:28 AM UTC

General T. Winters said:


Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

General Winters

That is what i had done prior to sending a msg here on forums.

The only reply i got from support was the auto generated msg telling me they have received my ticket ...after that absolutely no reply from support. 


and from what i see now the Deadly Bulldogs have the same problem...


This is a serious issue FIX IT ASAP
SIANA
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General T. Winters
25 February, 2016, 3:24 PM UTC
Commander, believe me, we understand how important this issue is and fixing it is in our prior tasks. Our technicians are working on this.
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BiohazarD
Moderator
25 February, 2016, 8:06 PM UTC
Siana said:

General T. Winters said:


Commander SIANA , please contact our Support team about this issue. This will help us investigate it in more detail. If you have any screenshots from the chat window, attach them together with the copies of your Clan window. Thanks.

General Winters

That is what i had done prior to sending a msg here on forums.

The only reply i got from support was the auto generated msg telling me they have received my ticket ...after that absolutely no reply from support. 


and from what i see now the Deadly Bulldogs have the same problem...


This is a serious issue FIX IT ASAP
A lot of clans are having the same problem, It seems there is some kind of glitch with clan achievements.  Plarium is working on fixing it, but they need to figure out what exactly is wrong before it can be fixed, and for that they need the support tickets. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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in your FACE
25 February, 2016, 9:54 PM UTC

3 days ago I sent in 2 mails to plarium support with pictures.


 Why is it that I have not received a reply within 24 hours as it says in the automated mail???


 Its the exact same issue as Earth here in camelot. We have upgraded emitters with no change in clan ranking.


 At least a reply would be nice, some sort of human aknowledgement that there is a problem and someone is working on it.


 Isn't this part of the basic game programming?? so what did they do to mess it up???

 if you are just going to ignore people when you have a problem, whats the point in having support?? why are you paying those people??


 Not happy at the ignorance levels being shown here by a company that is happy to take our money and not admit they ********** up.


 

Edited. Watch the language.

- fakeasnever
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HOUSE OF PAIN
25 February, 2016, 10:08 PM UTC
But they do have time to delete people's messages and reply's  The issue is simple, Clan ranking points are frozen,  For everyone.
House,
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fakeasnever
Moderator
25 February, 2016, 10:25 PM UTC

@In Your Face (25 February, 2016, 9:54 PM UTC):
I've attempted to explain the delay in your stand-alone topic ( http://forum.plarium.com/en/total-domination/help-and-support/topics/-no-replies-from-customer-support----/ ).


@House of Pain (25 February, 2016, 10:08 PM UTC):
The forum-Moderators and H&SD are a different set of people; Though I can say for BiohazarD and myself that we do try to reply adequately and in a timely manner.

For the deleting replies part, we don't do that unless it blatantly breaks forum rules and can't be remedied. (Though it does only take abut 5 seconds per post to delete..)

I am the best Quantum Cannon. There are many like me, but only I am the best.
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BiohazarD
Moderator
26 February, 2016, 5:46 AM UTC

fakeasnever said:


@In Your Face (25 February, 2016, 9:54 PM UTC):
I've attempted to explain the delay in your stand-alone topic ( http://forum.plarium.com/en/total-domination/help-and-support/topics/-no-replies-from-customer-support----/ ).


@House of Pain (25 February, 2016, 10:08 PM UTC):
The forum-Moderators and H&SD are a different set of people; Though I can say for BiohazarD and myself that we do try to reply adequately and in a timely manner.

For the deleting replies part, we don't do that unless it blatantly breaks forum rules and can't be remedied. (Though it does only take abut 5 seconds per post to delete..)

If it only takes 5 seconds you're doing it wrong, you have to savor it XD 

@House The symptom (clan ranking points not being updated) is simple, but the cause of it may not be.  I'm not sure how plarium has their code organized, but it seems that many things are mixed together and depend on the same functions, because they frequently update one aspect of the game and accidentally change a seemingly unrelated aspect.  Of course, to fix a major organizational issue in a coding project could require starting nearly from scratch, so that may be why they still have these problems. 
Any opinions expressed by me are my own and do not necessarily represent the opinions of or constitute official statements by Plarium.
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in your FACE
27 February, 2016, 2:19 AM UTC

 Is there a reason why they simply couldn't have sent a little message out to the players in the game to say hey, we have an issue and its creating problems with ranking, maybe that would stop them receiving lots of support mails???


 Would also be a normal thing to do. 


 They seem to have no issue doing it over selling us crystals or new ways to spend the crystals.


 Just a thought.
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Alyona Kolomiitseva
Community Manager
29 February, 2016, 10:30 AM UTC

Greetings.


Our developers are currently working on this issue. It will take some time to fix it, so please be patient. We appreciate your understanding. And do not worry, all your efforts will be counted.


To In Your Face,


Thank you for your suggestion. I think it is a good idea to inform players about reported bugs and glitches which our developers are currently working on. If you have more ideas on how to do it best, I will appreciate it.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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HOUSE OF PAIN
29 February, 2016, 11:25 AM UTC

Hmm, Are you just trying to soften us up with a new pretty face ?,  We all hope this issue is sorted out soon, 


House.
House,
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