Jun 15, 2019, 14:5406/15/19
04/18/14
27
Reward stuck
it's stuck there I can't delete it or accept it or anything
Reward stuck
Search
How to join our moderation team?
it's stuck there I can't delete it or accept it or anything
Agent RomaTechnical Support
Jun 17, 2019, 13:4706/17/19
05/10/19
399
Hello!
Please describe the issue according to this instruction. Make sure to include all the information requested there.
Let us also know what happens once you press on the 'Claim reward' button.Jun 17, 2019, 19:4106/17/19
04/18/14
27
Hi !
I joined clan and I shouldn't be able to collect that reward because i was there after the tournament has started
after 7 days in clan I became Clan leader and the reward appeared on my events list
when i try to click "claim reward" nothing happens
Jul 9, 2019, 17:5307/09/19
04/18/14
27
Annnnnnnnnnnnd the reward is still STUCK right there and when i click "Claim reward" NOTHING happens :)
AlinaCommunity Manager
Jul 10, 2019, 13:5407/10/19
05/21/19
3510
Samantha said:
Annnnnnnnnnnnd the reward is still STUCK right there and when i click "Claim reward" NOTHING happens :)
Hello Samantha!
I do understand your concern and will do my best to help you. Let me see what we can do to solve this unpleasant issue. First of all we should be sure that that issue is not associated with the part of the browser or some plug-ins you have installed.
Please close the game, clear your browser's Cache (CTRL+SHIFT+DEL and select ""for all time"") and reload the page (CTRL+F5)
Here you can find more detailed instruction how to clear cache in various web browsers: https://plariumsupport.zendesk.com/hc/articles/115000745329
Please let me know about the result.
Looking forward to your reply! Thanks! 
Jul 11, 2019, 09:5307/11/19
01/20/14
120
Alina thats simple fix the reward bug
Sometimes i clear my edge browser than the game start fresh
Jul 28, 2019, 18:3507/28/19
04/18/14
27
I did all that and it's still stuck .. just remove the reward please ..
Thanks :)
Alina said:
Samantha said:
Annnnnnnnnnnnd the reward is still STUCK right there and when i click "Claim reward" NOTHING happens :)Hello Samantha!
I do understand your concern and will do my best to help you. Let me see what we can do to solve this unpleasant issue. First of all we should be sure that that issue is not associated with the part of the browser or some plug-ins you have installed.
Please close the game, clear your browser's Cache (CTRL+SHIFT+DEL and select ""for all time"") and reload the page (CTRL+F5)
Here you can find more detailed instruction how to clear cache in various web browsers: https://plariumsupport.zendesk.com/hc/articles/115000745329
Please let me know about the result.
Looking forward to your reply! Thanks!
