Stops Loading

43 Replies
User
2 February, 2019, 5:52 AM UTC

When I try to load the game, it stops at 77% and then says, "Connection Lost." This bug just appeared today. I have tried it on Opera and Firefox, and works on neither. Please help! The first image is it at 77%. One second later, the second image happens. NOTE: I have tried to load the game about 50 times now. Still the same things happen.

I have submitted two tickets. On Facebook, Plarium posted a solution to the problem by clearing the cache, but this does not work.
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User
2 February, 2019, 10:03 AM UTC

...same Problem!


77%
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User
2 February, 2019, 10:22 AM UTC
Same here!
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User
2 February, 2019, 11:53 AM UTC
77% loading and have the same problem.
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User
2 February, 2019, 1:36 PM UTC
Same here... I've tried to clear the cache and use different browsers but nothing helped.
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User
2 February, 2019, 1:43 PM UTC

Me pasa EXACTAMENTE LO MISMO.
Darius Sky Arrow said:



When I try to load the game, it stops at 77% and then says, "Connection Lost." This bug just appeared today. I have tried it on Opera and Firefox, and works on neither. Please help! The first image is it at 77%. One second later, the second image happens. NOTE: I have tried to load the game about 50 times now. Still the same things happen.


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User
2 February, 2019, 1:46 PM UTC

The same thing happens to me, if I do not protect my city, I will lose it ...

It reaches up to 77% and asks to restart.


Please stop our cities until we fix it

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User
2 February, 2019, 1:52 PM UTC

Se acabó el juego para mi, no volveré a empezar de nuevo.

Disgusto


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User
2 February, 2019, 2:22 PM UTC
Same problem here - cache emptied, browser updated...
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User
2 February, 2019, 2:22 PM UTC

Same Issue:  Can't load game due to 'Lost Connection' Error.
clear cache data, tried different browsers.  No issues prior to the last update.

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User
2 February, 2019, 2:56 PM UTC

Resetting the router has helped me, but in the short term. The game now loads every time, but after a while (1-5 mins) it loses connection.

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User
3 February, 2019, 12:39 AM UTC
Same issue! 77%, then connection lost. Cleared cache, restarted.
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User
3 February, 2019, 12:43 AM UTC
Same issue tried clearing cache and restarting the browser
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User
3 February, 2019, 1:50 AM UTC

Same here at 77%, cleared cache, tried other browsers, closed device activity sessions in profile, nothing helps.


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User
3 February, 2019, 5:16 AM UTC
I have had the same problem for hours, sent in a ticket so we'll see how long it takes to fix this - has this happened before? I've only been playing a few weeks. If this has happened before, how long did it take to fix it? How long before everybody could play again?
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User
3 February, 2019, 6:55 AM UTC
Same for me 77% and game crashed
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User
3 February, 2019, 12:08 PM UTC
Same for me. Tried different browsers, different machines. The only one that still works is the iOS game app.
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User
3 February, 2019, 3:01 PM UTC
Same for me
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User
3 February, 2019, 3:23 PM UTC
same here.
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User
3 February, 2019, 3:34 PM UTC

The game runs here with 5 accounts on two Ipads, one Imac en one computer (that has 2 accounts).

On the computer and Imac it stops loading at 77% (tried several browsers, IE, Firefox, Chrome, Opera, and plarium app).

On the ipads at 90% loading stops.


When we setup a hotspot 4G, we can login (unplayable slow, but at least we can get our shields up for a longer time).

So that means:

- the account is not blocked

- its not a browser issue

- the game works


I just cant login with the Wifi. Really tried everything that is on the forum.

Cache, closed sessions, udpated everything, reset modem to factory etc etc ..... nothing helps....

Made a ticket..... all we can do is wait..... on this sunday.... finally have time to play.......

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