Where is the "Game ID"?

8 Replies
GamerRobo2017
5 June, 2017, 11:03 AM UTC

Hello,


     I am quite frustrated at this point.  My original in-game issue is not being able to equip/unequip my hero's equipment.  I've reloaded the game as well to no avail.


     So I saw the "support" button and read through the FAQ's with nothing referring to this problem.


     I then decided to "Create a Ticket" only to be asked for a "Game ID" that is numerical.  NO WHERE in my "Gamer's Profile" can I find this information.


     So in order to submit a ticket for "support" I need to ask "support" how to find this Game ID number which is obviously a problem since... yup you guessed it I can't even talk to support yet without the freaking ID. 


     Yes I am a paying player so this isn't some ungrateful rant from a F2P player.  I am quite concerned about how non-user friendly this process seems to be and am just about to call it quits on this game and anything associated with "Plarium".


      I will give it a couple of days to see, but not holding my breath.



UPDATE:


OK... I just submitted this forum post and it had a "user" # underneath my name which I used as my "Gamer's ID" (I hope it is) for the support ticket.  Not convinced it is but here's to hoping.



UTC +7:00
Huntsman
5 June, 2017, 2:54 PM UTC

Hi mate. Your hero must be in the Town to equip him with items. And you can fing your Game Id if u press "Menu" "About the game"

UTC +7:00
mariarguez20
16 July, 2017, 3:09 PM UTC

Hi!

I'm just replaying to know my ID number too 
UTC +1:00
cando
11 August, 2017, 9:44 PM UTC
New update now game does not play. Goes to load screen i get javascript error and cant find game id. Hope my blue has enough hours tll fixed.    
UTC +7:00
Kolkis
12 August, 2017, 11:39 AM UTC

If you want to see your id game number go to menu from game---about the game--below the version number there's your user id. 


La justice
UTC +3:00
Lowmeadow
14 August, 2017, 4:17 AM UTC
In case someone didn't know or wasn't sure, your ID here in the forum is not the same as your ID in the game. For example, my User ID in the forum is 1709112. But my User ID in the game is 2711401. So if you are making a ticket for a problem in the game, make sure you use the correct User ID.
Lowmeadow
UTC -5:00
Jake
14 August, 2017, 12:16 PM UTC
Yes, Lowmeadow right. But, in case when you game not working, you can write random numbers in ticket
UTC +3:00
parisngonzalez
18 October, 2017, 1:31 AM UTC
I have absolutely no idea where my ID would be found, so if someone knows, please tell me!
UTC +0:00
Jake
18 October, 2017, 2:53 PM UTC
parisngonzalez said:

I have absolutely no idea where my ID would be found, so if someone knows, please tell me!
Press "Menu" --> About the game
UTC +3:00
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