account restore

1 Reply
User
12 February, 2019, 2:33 AM UTC

Hi,


I normally play on my ipad - but ever since the last upgrade my  game keep crashing when I leave my castle.  Has anyone else had this problem?  I have tried to load the game on my laptop - but i cannot find the restore setting to get my account back

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User
16 February, 2019, 12:32 PM UTC
I had the same problem. I contacted Plarium who got it sorted. You need to create a new account on a different device and they will do the rest once they’ve verified who you are, it took about a week. I now have two accounts on my iPhone and switch between the two via Facebook restore
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