Getting stuck on the loading screen

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Getting stuck on the loading screen

1234

Jun 8, 2018, 10:4606/08/18

03/29/18

Getting stuck on the loading screen

Hey so my game is continually getting stuck on the loading screen at "examining the prophecies."

I'm playing on the games app on my computer which is a windows 10, I also play vikings and that's working just peachy.

I've tried uninstalling the app and reinstalling, manually clearing the cache in the apps file, logging out and logging back in, restarting and updating the computer, etc... It happened once before and I was able to fix it with an uninstall/reinstall, but not the case this time... Its computer related because I can login on a friends computer, just not mine for some reason... help!

Comments

Gandalf

Jun 8, 2018, 13:0106/08/18

01/11/16

1009

Please contact Support

1234

Jun 8, 2018, 16:2706/08/18

03/29/18

Using your link, the option for load failure has forces me to talk with a bot. How can I get in touch with an actual person?

Gandalf

Jun 9, 2018, 05:3806/09/18

01/11/16

1009

You can get in touch with someone in Support on weekdays likely.

You may try to find some alternate methods to login to game meanwhile. Do you have a phone?

1234

Jun 9, 2018, 09:0406/09/18

03/29/18

yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.

Gandalf

Jun 9, 2018, 13:5706/09/18

01/11/16

1009

If its your computer related only then may be you can try uninstall and then use a 3rd party software to remove residual/junk files, before installing again. And try clearing registry also..

Unknown_Ranger39

Jun 12, 2018, 13:2406/12/18

10/15/15

455

1234 said:

yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.

I have never played on windows but will ask others if they have any suggestions.

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Do you have a phone?</span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1528522726957","editedDate":"0","id":"489419","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489419","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2064914/","commentUrl":"/forum/en/comment/topic_489445/"},"strings":{"userRole":"","userId":"2064914","contentDraftJs":"","contentHtml":"yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.","userRegistered":"1522317867337","userCommentsCount":"2","userName":"1234","createdDate":"1528535049373","editedDate":"0","id":"489445","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489445","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_489498/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"If its your computer related only then may be you can try uninstall and then use a 3rd party software to remove residual/junk files, before installing again. And try clearing registry also.. ","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1528552626370","editedDate":"0","id":"489498","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489498","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_490292/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">1234 said:</div><br><blockquote>yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.</blockquote>I have never played on windows but will ask others if they have any suggestions.","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1528809862377","editedDate":"0","id":"490292","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"490292","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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Its computer related because I can login on a friends computer, just not mine for some reason... help! ","createdDate":"1528454760000","folderId":"79","id":"104811","authorId":"2064914","authorRegistered":"1522317867337","authorName":"1234","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3524","commentsCount":"6","likesCount":"0","authorCommentsCount":"2","isHidden":"false","isClosed":"false","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfallrob/79_bug-reports/104811_getting-stuck-on-the-loading-screen/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_489270/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p>Please contact <a href=\"//plarium-mobile-support.zendesk.com/hc/en-us/requests/new\" rel=\"nofollow ugc\" target=\"_blank\">Support</a><a href=\"//plarium.com/forum/en/stormfallrob/bug-reports/104375_unable-to-login-to-game/\" target=\"_blank\"><br></a></p>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1528462878127","editedDate":"0","id":"489270","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489270","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2064914/","commentUrl":"/forum/en/comment/topic_489334/"},"strings":{"userRole":"","userId":"2064914","contentDraftJs":"","contentHtml":"Using your link, the option for load failure has forces me to talk with a bot. How can I get in touch with an actual person?","userRegistered":"1522317867337","userCommentsCount":"2","userName":"1234","createdDate":"1528475247723","editedDate":"0","id":"489334","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489334","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_489419/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(155, 187, 89);\">You can get in touch with someone in Support on weekdays likely.<br></span></p><span style=\"color: rgb(155, 187, 89);\">You may try to find some alternate methods to login to game meanwhile. Do you have a phone?</span><br>","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1528522726957","editedDate":"0","id":"489419","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489419","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/2064914/","commentUrl":"/forum/en/comment/topic_489445/"},"strings":{"userRole":"","userId":"2064914","contentDraftJs":"","contentHtml":"yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.","userRegistered":"1522317867337","userCommentsCount":"2","userName":"1234","createdDate":"1528535049373","editedDate":"0","id":"489445","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/nords/avatars/22.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489445","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1673096/","commentUrl":"/forum/en/comment/topic_489498/"},"strings":{"userRole":"","userId":"1673096","contentDraftJs":"","contentHtml":"If its your computer related only then may be you can try uninstall and then use a 3rd party software to remove residual/junk files, before installing again. And try clearing registry also.. ","userRegistered":"1452494759007","userCommentsCount":"1009","userName":"Gandalf","createdDate":"1528552626370","editedDate":"0","id":"489498","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/vikings-war-of-clans/avatars/9.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"489498","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1495805/","commentUrl":"/forum/en/comment/topic_490292/"},"strings":{"userRole":"","userId":"1495805","contentDraftJs":"","contentHtml":"<div class=\"user-name\">1234 said:</div><br><blockquote>yes but i started the game with the plarium game app for windows which explicitly states there is no cross-compatibility between platforms.</blockquote>I have never played on windows but will ask others if they have any suggestions.","userRegistered":"1444921719197","userCommentsCount":"455","userName":"Unknown_Ranger39","createdDate":"1528809862377","editedDate":"0","id":"490292","entityId":"104811","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/14906020.jpeg?v=1517408375"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"490292","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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