Raid Resources bug

13 Replies
Geokar
26 March, 2017, 7:27 PM UTC

I have encounter twice the problem that I will describe and I would like if anyone have any thoughts about it. 

It's  about resources from raids. I know that there is a daily limit of 500k,but two times (both on Mondays if it has any relation)  I had stopped in 499,60 and 446,50. My next raids gave no resources. 

I have opened a ticket both times, but they gave me no explanation. In fact they imply that everything is working fine and there are some rules that I ignore. 


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Alina Bright
Community Manager
27 March, 2017, 7:26 AM UTC

Hi! There is a chance that you could miscalculate some information at some moment and that's why you got such results. 

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Geokar
27 March, 2017, 7:59 PM UTC

That's not the case. For example when I got the 499.6k I made 5 more raids to fill it to 500k, but got no resources. 



Also, when I checked the rankings I saw many with such numbers. So I think it may be a bug or Sth. 

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Alina Bright
Community Manager
28 March, 2017, 7:54 AM UTC

Please be aware that such issues should be directed to the technical specialists from our Support Team. They carefully investigate each and every case. 

Please follow this link and submit a ticket: https://plarium-mobile-support.zendesk.com/hc/en-us/requests/new

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ZultanKool
3 April, 2017, 12:27 PM UTC
I have experienced a similar problem on two occasions also. Both on Monday and got a similar poor response. My raid ranking was however much lower, as one of my raids were not counted
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Geokar
3 April, 2017, 4:11 PM UTC

Monday again!! This time, I have gathered 500k but rankings shows 0. The 500k counted though to the 4000 of the past week. 



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Alina Bright
Community Manager
4 April, 2017, 10:18 AM UTC
Hi! Please note that Resources, which were doubled from the Raid thanks to bonuses from Bonus Program, are not counted into the Rankings. 
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Geokar
4 April, 2017, 10:16 PM UTC

I didn't say anything about bonuses. I said that in Monday I gathered 500k but still they are not showing up in my rankings as they should. 


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Ve4nik
5 April, 2017, 6:43 AM UTC
Geokar, can you advise us about time (UTC) you've made your raids monday?
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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Geokar
5 April, 2017, 9:12 AM UTC

Ι made them one minute after the change of the day. Actually I was trying to make it to the top 10 but for some seconds I didn't make it. But I did gather 4000 resources, so the last 500k was obviously on Monday. During Monday, my rankings showed 0 raid resources, so I tried to make some raids but as expected didn't give any resources. 

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Ve4nik
5 April, 2017, 3:20 PM UTC

As I know, week raiting reset at +7.00 UTC monday, not in 0.00 UTC sunday/monday.

So all rss collected before this time goes to previous week raiting and won't be counted in new week raiting.
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
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Sameer Khan
5 April, 2017, 4:14 PM UTC
Geokar said:

Ι made them one minute after the change of the day. Actually I was trying to make it to the top 10 but for some seconds I didn't make it. But I did gather 4000 resources, so the last 500k was obviously on Monday. During Monday, my rankings showed 0 raid resources, so I tried to make some raids but as expected didn't give any resources. 

As ve4nik said, if you have raided resources before 7am UTC then that will count in your previous limit. Your daily raid limit is 500k when it resets at 12am but weekly raid stats reset at 7am UTC. Hope this helped.
Stormfall: Rise of Balur Moderator
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Geokar
5 April, 2017, 5:30 PM UTC

So, correct me if I am wrong, in other words you mean that you can't go for the top 10 in raids two weeks in a row. My 500k was indeed before 7am and i tried after 7am some raids but I had reach the daily limit. Thank you all for your answers they really helped. I would like to hear your thoughts though for my first post, about the 499,60 resources

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Sameer Khan
5 April, 2017, 11:31 PM UTC

Geokar said:


So, correct me if I am wrong, in other words you mean that you can't go for the top 10 in raids two weeks in a row. My 500k was indeed before 7am and i tried after 7am some raids but I had reach the daily limit. Thank you all for your answers they really helped. I would like to hear your thoughts though for my first post, about the 499,60 resources

Yes. You can go for Top 10, 2 weeks in a row. Each day, your limit is 500k, which resets at 12am UTC. But weekly rankings reset at 7am UTC Monday. If you are still confused, send me a message and I can try my best to explain in more detail. I understand this is a difficult thing but I will summarise it here for you. So this is the scenario; you have raided 250k rss on your new limit and you hopped over to Monday ranking and its not 7am yet and it is still showing as 250k. In this case, you will only be allowed to get 250k more as the daily cap is 500k and you are only missing 250k. If you keep doing this way, when you reach to the last day, it will then allow you to complete your remaining 250k and itll complete 4000k for the week. So your rss doesnt go to waste anyhow. Itll be best to be raiding after raids reset to keep it balanced and not uneven ;)


About your 499.6k raid, I believe you must have raided 499.6k which resulted in that amount.
Stormfall: Rise of Balur Moderator
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