Troops missing

13 Replies
largokweliov
7 February, 2017, 5:57 AM UTC

I built my 1st heavy troops. All slots filled up to about 15 to 19 hours.

Anxiously waiting for them to be born and...

Poof! They are gone!

I want my troops back! What happened to my troops?

Not the 1st time this has happened

 but it is the 1st time I've lost so many!

Please fix this and give me my troops 

Kgwelio
UTC +2:00
Ve4nik
7 February, 2017, 6:18 AM UTC

Please, contact Suppor team.

They will investigate your problem for shure.
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
largokweliov
9 February, 2017, 6:06 AM UTC

I have now placed 3 tickets. Not one has been opened by the support team. The latest problem happened this morning 09 Feb. ..

Brought back Def troops from a league members castle and they have all vanished!

Travel time was 1.5 hours...

No troops arrived at my castle

No troops are visibly travelling to my castle.

All my defence troops arecalledmissing!!!

For crying out loud...if it carries on this way I'm not gonna have any troops left

Kgwelio
UTC +2:00
Alina Bright
Community Manager
9 February, 2017, 9:29 AM UTC

largokweliov said:


I have now placed 3 tickets. Not one has been opened by the support team. The latest problem happened this morning 09 Feb. ..

Brought back Def troops from a league members castle and they have all vanished!

Travel time was 1.5 hours...

No troops arrived at my castle

No troops are visibly travelling to my castle.

All my defence troops arecalledmissing!!!

For crying out loud...if it carries on this way I'm not gonna have any troops left

Hello, largokweliov!


If you notice that you do not have as many Units as you thought, or if Units are not where you thought they were, you should go to your Keep to check the following tabs:

- "At Castle": from this tab you can determine which Units in your Castle actually belong to you and which ones were sent to your Castle as Reinforcements.

- "Garrisons": it is possible that you sent Units as Reinforcements to a Beacon, a League Fortress, or to another Castle. If they are still alive, they will be shown in this tab.

- "In Transit": your Units may be en route to or from your Castle.

Additionally, make sure to check your Catacombs. Units are sent to the Catacombs automatically in the following cases:

- when the Auto Unit Hider active

- when they return from a depleted Hamlet

- when the Hamlet they have attacked becomes vacant

- when a Castle they were about to attack changes its position on the map


If you still can't locate your Units, please wait for a response from our Support team, they'll contact you as soon as possible. 

UTC +2:00
largokweliov
10 February, 2017, 3:50 PM UTC

None of the above.  Trained troops just do not show up in catacombs. Period. Nadat.  Nothing . Zip. Zilch.

Please understand that trained troops do not appear in catacombs! 

I now have proof - screenshots - by tomorrow morning I will have further proof - screenshots - my active troops are all in the catacombs and have not moved since this morning - screen shots!

The only extra troops that may show are those won in tournament/s but my troops ain't moving nowhere until tomorrow when latest trained troops either do or vanish as per normal.

Another problem is that the x2.2 tournament has started and my fingers up my ass because I was planning 

Kgwelio
UTC +2:00
Alina Bright
Community Manager
13 February, 2017, 10:16 AM UTC

largokweliov said:


None of the above.  Trained troops just do not show up in catacombs. Period. Nadat.  Nothing . Zip. Zilch.

Please understand that trained troops do not appear in catacombs! 

I now have proof - screenshots - by tomorrow morning I will have further proof - screenshots - my active troops are all in the catacombs and have not moved since this morning - screen shots!

The only extra troops that may show are those won in tournament/s but my troops ain't moving nowhere until tomorrow when latest trained troops either do or vanish as per normal.

Another problem is that the x2.2 tournament has started and my fingers up my ass because I was planning 

Lady largokweliov, please contact our Support team at http://support.plarium.com so that they can check what happened. 

UTC +2:00
Angry Pirate
27 February, 2017, 3:10 AM UTC

largokweliov said:


None of the above.  Trained troops just do not show up in catacombs. Period. Nadat.  Nothing . Zip. Zilch.

Please understand that trained troops do not appear in catacombs! 


They will not automatically show up in your catacombs unless your Training Houses are Level 21 - 22. Did you try going to your Catacombs and trying to send the units there manually? 

I'm sorry if this seems redundant, as they would also appear in the "At Castle" tab in your Keep. But your specific indication of looking for the units in the catacomb is the driving force behind this question.

Note also that your statement that the tournament units show up in the catacombs but the trained units do not, is another indicator that the units just might not be in the place you are expecting to see them. 

Any troops revived, purchased with sapphires, or issued as a reward, will go to your catacombs. Trained units will not, unless manually placed there, an Auto-Hider is active, or the training house is L21-22.

UTC +7:00
Mordors4
27 February, 2017, 1:27 PM UTC

Dear friends

Today pvp tournament ended and after i clame my rewards didnt take anything...no troops no rss...
UTC +2:00
Alina Bright
Community Manager
27 February, 2017, 1:39 PM UTC

Mordors4 said:


Dear friends

Today pvp tournament ended and after i clame my rewards didnt take anything...no troops no rss...

Hi! If you can't locate your Reward, please contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new


Thanks!

 
UTC +2:00
Mordors4
27 February, 2017, 1:52 PM UTC

Thank you Eugenia for your quick response.

I cant make the request because when i go to the field "what game you are playing" it doesnt have Stormfall Rise Of Balur....it has only the Age Of 

UTC +2:00
Mordors4
28 February, 2017, 6:35 AM UTC
Will somebody answer 
UTC +2:00
Ve4nik
28 February, 2017, 6:47 AM UTC
Please, follow THIS link.
Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
Mordors4
28 February, 2017, 7:24 AM UTC

Thank you Ve4nik


UTC +2:00
Alina Bright
Community Manager
28 February, 2017, 11:03 AM UTC
Sorry for my mistake, thank you for your help, Lord Ve4nik 
UTC +2:00
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