THEFT OF ACCOUNT

3 Replies
francescocito.fc
18 January, 2017, 12:46 PM UTC

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

UTC +1:00
Ve4nik
19 January, 2017, 7:54 AM UTC

FYI, linked email can't be chaged.

So you can reset your password, get a link on email and made it more safe.

Unfortunately, if your email was hаcked (not plarium accaunt) - plarium can't do anything.

Ve4nik в игре ник мой, пишите Stormfall: RoB (-334 -668) // Soldiers Inc MW (-1234 567)
UTC +3:00
NIKITA METEOR
Administrator
19 January, 2017, 9:58 AM UTC
francescocito.fc said:

A person entering in my account changed the email of my account, stealing it from me. How can I do to recover it?

If you lost an access to your account please submit a ticket to our Support Team so they could investigate your issue.
Community manager
UTC +2:00
NIKITA METEOR
Administrator
19 January, 2017, 12:25 PM UTC
francescocito.fc said:

this person has managed to change my email without hack it ...through the coordinates of my account can you check if there was this email change?

I have spent a lot of money on this account, I can not lose it becouse you dont do something.

coord: x: -257; y: -1253 

castle name: IL DEMONE

old email (the email That was changed) = [email protected]

new email ( email of the thief) =  [email protected]


Unfortunately, we cannot investigate this issue at forum. As I said above you should submit a ticket to our Support Team. Here is a link.
Community manager
UTC +2:00
1724387 users registered; 43335 topics; 271228 posts; our newest member:ustinov.i