All Categories

Can't login, support unreachable

Can't login, support unreachable

Search
Oct 19, 2021, 18:0010/19/21
02/09/16
0

Can't login, support unreachable

I lost my password so i can't login. 

Can't use the Email  password reset because the castle whas from a player who stopt playing. 

Try to contact support but no reaction for now. 

Views
33
Comments
16
Comments
Ana de TinkyCommunity Manager
Nov 4, 2021, 11:2211/04/21
04/05/21
854

Please note that it is forbidden to use other players' castles. 

Nov 14, 2021, 15:1811/14/21
12/16/20
1

I've been playing Stormfall for many years now. I tried to re-download the game with the replacement of Adobe. I don't know what happened, but I was directed to repeat the whole process of downloading every time I wanted to play the game. Now I cannot get into the game to continue where I left off. It's a shame really, seeing about six, (or more), years get thrown away like that. Any advice or comment?

Nov 18, 2021, 14:2711/18/21
12/15/20
1

Hi I'm logged in to Plarium play but I can't access my stormfall "The Dark Plains" castle. My email address and password are correct, but I need a particular code available on Google Authenticator? I don't have Google and an Outlook email, how do I do that?

any help would be welcome

i


Ana de TinkyCommunity Manager
Nov 19, 2021, 14:4911/19/21
04/05/21
854
Mario Spyrou

I've been playing Stormfall for many years now. I tried to re-download the game with the replacement of Adobe. I don't know what happened, but I was directed to repeat the whole process of downloading every time I wanted to play the game. Now I cannot get into the game to continue where I left off. It's a shame really, seeing about six, (or more), years get thrown away like that. Any advice or comment?

How long haven't you been playing the game?

Ana de TinkyCommunity Manager
Nov 19, 2021, 14:5111/19/21
04/05/21
854
The Wizz

Hi I'm logged in to Plarium play but I can't access my stormfall "The Dark Plains" castle. My email address and password are correct, but I need a particular code available on Google Authenticator? I don't have Google and an Outlook email, how do I do that?

any help would be welcome

i


Please contact the support team. The agents will check your account and try to help you as soon as possible.

Nov 24, 2021, 14:1711/24/21
05/10/16
182

It is not forbidden to use other peoples castles, if it was true there would be like 4 leagues left

Dec 13, 2021, 14:5612/13/21
08/22/15
2

impossible de me connecter depuis ce midi  .

on me dit de crée 1 autre compte ????

Dec 13, 2021, 14:5712/13/21
08/22/15
2

message envoyer le 13/12/2021 

Dec 15, 2021, 15:0512/15/21
Dec 15, 2021, 15:07(edited)
06/15/17
879

I never see that google authenticator tool 

Strange


A lot of abandoded castles were deleted from the game, maybe thats it

Also if you dont have acces to the original mail adress youre lost


Ana de TinkyCommunity Manager
Dec 20, 2021, 14:0812/20/21
04/05/21
854
Rizzo

It is not forbidden to use other peoples castles, if it was true there would be like 4 leagues left

Sharing the information regarding your account can lead to a ban. 

Ana de TinkyCommunity Manager
Dec 20, 2021, 14:1212/20/21
04/05/21
854
gouape

impossible de me connecter depuis ce midi  .

on me dit de crée 1 autre compte ????

Please get in touch with the support team for them to check your account information with you and help you solve the issue. Here is the link.

Dec 30, 2021, 10:5812/30/21
Dec 31, 2021, 11:34(edited)
12/16/20
10

EMERGENCY AID - There is no update. 

It's been 1 day. no new updates. I reinstalled (stormfallSetup and PlariumPlay). The update still did not happen. what should I do. 

i


Dec 31, 2021, 11:3712/31/21
12/16/20
10
Alex Strasser

EMERGENCY AID - There is no update. 

It's been 1 day. no new updates. I reinstalled (stormfallSetup and PlariumPlay). The update still did not happen. what should I do. 

i


Time is passing. Is it too hard to reply to my message? reply for solution. do your job.

Jan 4, 2022, 22:2501/04/22
12/16/20
10
Alex Strasser

Time is passing. Is it too hard to reply to my message? reply for solution. do your job.

help

Jan 17, 2022, 11:3901/17/22
01/01/19
2

every time I try to get on to stormfall, age of war an error always pops up. I have been playing this game for over 5 years now, invested money and alot of time and now it will not let me play.


AnnabelleModerator
Jan 18, 2022, 10:2801/18/22
11/25/16
280

This forum is for Stormfall: Rise of Balur, not Stormfall: Age of War. Any login issues should be reported to Support via the Support Bot.