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Can't change email

Can't change email

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Apr 28, 2020, 18:1504/28/20
01/08/16
10

Can't change email

I can't change me email, this error is raised:

You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support


I opened a ticket 1849418 at suppport, but they gave me only templated answers. I think they didn't analyzed what my problem is at all...

Please help!

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May 3, 2020, 11:1405/03/20
01/08/16
10
Ok, thanks for the AWESOME support. Plarium is the TOP!
NancyAdmin
May 6, 2020, 20:1105/06/20
07/09/19
1874

altmax said:


I can't change me email, this error is raised:

You are attempting to send an email to an invalid email address. If you have access to the email address you entered, please contact Plarium Support


I opened a ticket 1849418 at suppport, but they gave me only templated answers. I think they didn't analyzed what my problem is at all...

Please help!

altmax, I'm sorry for the delayed reply. I would like to ask you to update the ticket with more detailed information. Please describe a step-by-step instruction of what you are doing to change an email and attach screenshots that illustrate this issue if possible. Thank you for your patience and understanding. 

Jun 8, 2020, 15:0306/08/20
05/13/15
2

Hi Altmax

I know exactly what you mean. You can't change your email. Plarium has made it so you can no longer change it at there website. Why who knows.

Good luck attempting to get an answer out of support rebot :)