Problem with clicking on objects in castle

8 Replies
Silver
User
10 January, 2018, 9:17 AM UTC

I have problem with clicking on some objects in the castle to activate or open - need to several times repeat the click to be successfull.
In dialogs mouse works fine ... so I am guessing could be some issue of flash if there is some new version.

Browser Chrome:  63.0.3239.132
OS: Win 7

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Agent Pavel
Administrator
10 January, 2018, 9:35 AM UTC

Hello, Lord!

The issue can be related to Adobe Flash player. Most of the browsers limit the functionality of the plugin with every update. Please try using another browser, e.g. Mozilla Firefox. 

Also, you can try using Iron Browser, which is based on Google Chromium engine. It is free to download and is using an older version of the Adobe plugin. Some players who tried it for our game informed us that the game works better in this browser.
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Silver
User
10 January, 2018, 10:26 AM UTC
Thank you for the hint ... I will check the Iron browser. It looks it could be a good alternative to chrome.
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Silver
User
10 January, 2018, 10:53 AM UTC

Unfortunatelly in Iron is not working scroll button for zoom in, zoom out of castle in Stormfall ... I will probably wait for fix of flash in Chrome :-(
... till that time the game is unplayable for me.


Clicking on objects in castle was working fine in Iron but not the zoom.


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Silver
User
10 January, 2018, 12:05 PM UTC

Looks like the issue is with clicking area over objects in castle, map and over some items in menu (dragon arts + arts).

Similar issue was before with clicking on tribut items in castle but this time it is general over all objects... menu works

fine in Chrome.


Similar problem posted here on forum Chrome:

https://productforums.google.com/forum/#!msg/chrome/B6AXFJwy2eE/eK33MPYSImUJ

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Agent Pavel
Administrator
10 January, 2018, 1:46 PM UTC
Silver said:

Looks like the issue is with clicking area over objects in castle, map and over some items in menu (dragon arts + arts).

Similar issue was before with clicking on tribut items in castle but this time it is general over all objects... menu works

fine in Chrome.


Similar problem posted here on forum Chrome:

https://productforums.google.com/forum/#!msg/chrome/B6AXFJwy2eE/eK33MPYSImUJ

Could you please specify the version of OS you use? Also please specify if you have tried to launch the game in other browsers, not based on Google Chrome? For example, Mozilla Firefox.
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Silver
User
10 January, 2018, 2:36 PM UTC

Windows 7 Ultimate 

servis pack 1


I check on league chat that I am not the only one with the problem, also another league mate which is using Chrome on laptop has the same issue 

as me.


I have disabled flash from security reason in FF. Using flash only in Chrome for gaming ... game was without big issues till today, 

probably last update broke the things. 
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Silver
User
10 January, 2018, 2:42 PM UTC

Have tried reinstall of Flash player in Chrome with restart of OS - did not help to solve the issue.


Also tried dowgrade flash player version to previous one: 27.0.0.187 from November 2017 did not help either.

All in Chrome browser.


Chromium engine browser (Vivaldi, and Iron) did not have the problem with clicking on objects ... but there are not working mouse wheel for zooming
in and out of screen in castle view

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Agent Pavel
Administrator
14 January, 2018, 9:47 AM UTC

The issue is related to Adobe Flash Player plugin integrated into the Google Chrome browser and can be resolved with the future Adobe & Google updates.

The issue with the zoom has been also caused by the Adobe Flash plugin and has been resolved with one of the recent updates. However, if Iron browser is using an older version of the plugin, then the issue can still persist on this version.
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