Draw of a lottery

7 Replies
User
6 December, 2017, 11:38 AM UTC

Hello,

I played the draw of the lottery on an epic chest in server 2 (Untamed Lands).

The previous winner was Bane N.

800 tickets left.

Then...


Everything rebooted.

3000 tickets left.

My ticket gone.

The previous winner still was Bane N.

https://image.ibb.co/esRA6d/stormfall_light_darkness.jpg
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Moderator
6 December, 2017, 12:15 PM UTC

Lord Erwan

if im not wrong i think every draw has its time to sell all the tickets. i think if this time finish without selling all tickets then the draw is cancelled and begin a new one. i think you should have ur saphs back as the draw was cancelled

all this is if not wrong so lets wait to an agent to confirm this part

Regards

Resistance Is Futile
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Technical Support
6 December, 2017, 3:57 PM UTC

Erwan said:


Hello,

I played the draw of the lottery on an epic chest in server 2 (Untamed Lands).

The previous winner was Bane N.

800 tickets left.

Then...


Everything rebooted.

3000 tickets left.

My ticket gone.

The previous winner still was Bane N.

Hello, Erwan! I have contacted you via private messages. Please check it and specify the requested data.

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
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User
7 December, 2017, 11:07 AM UTC

Juglar del Viento said:


Lord Erwan

if im not wrong i think every draw has its time to sell all the tickets. i think if this time finish without selling all tickets then the draw is cancelled and begin a new one. i think you should have ur saphs back as the draw was cancelled

all this is if not wrong so lets wait to an agent to confirm this part

Regards

Thanks for this answer.

Agent Pavel, please prove me you are a moderator or a CM or anything. Please, prove me that you are working for Plarium Support as you pretend.
https://image.ibb.co/esRA6d/stormfall_light_darkness.jpg
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Moderator
7 December, 2017, 11:16 AM UTC

Erwan said:


Thanks for this answer.

Agent Pavel, please prove me you are a moderator or a CM or anything. Please, prove me that you are working for Plarium Support as you pretend.

Lord Erwan

Lord Agent Pavel is a support agent provided directly from plarium to answer faster than we the mods about bugs and problems regarding with lords and with a quite experience in support area.

so u can answer him and trust in him totaly sure

Regards and thanks in advance
Resistance Is Futile
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Community Manager
7 December, 2017, 11:54 AM UTC

Juglar del Viento said:


Erwan said:


Thanks for this answer.

Agent Pavel, please prove me you are a moderator or a CM or anything. Please, prove me that you are working for Plarium Support as you pretend.

Lord Erwan

Lord Agent Pavel is a support agent provided directly from plarium to answer faster than we the mods about bugs and problems regarding with lords and with a quite experience in support area.

so u can answer him and trust in him totaly sure

Regards and thanks in advance

Hello :)

I can prove it as well.

At the moment, our Forum devs are working on the Plarium Technical Agent role which will be assigned to Pavel and other Support agents who are working on the Forum.
Community Manager
UTC +2:00
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User
7 December, 2017, 2:33 PM UTC

Alina Phoenix said:


Juglar del Viento said:


Erwan said:


Thanks for this answer.

Agent Pavel, please prove me you are a moderator or a CM or anything. Please, prove me that you are working for Plarium Support as you pretend.

Hello :)

I can prove it as well.

At the moment, our Forum devs are working on the Plarium Technical Agent role which will be assigned to Pavel and other Support agents who are working on the Forum.

There is no designation on his profile, unlike yours or Juglar's

Maybe they should have thought about this before posting

Another slip that does not exactly fill us with confidence :(

If the lottery is time sensitive then it should be fitted with a count-down clock and a full announcement made in-game

I also think these secret answers via private messages are not helpful either, unless a full explanation is given on the original posts




Greetings, Professor Falken
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Moderator
7 December, 2017, 3:38 PM UTC

Lord Snowgoon

we are telling u who is Lord Agent Pavel, and altough he still has not status on his avatar we confirm who is he and you can trust in him

dont worry his status will be solved very soon.

about the querys on PM sure is about not sharing private data about the coords or some info of the user here in the forum so don be worried about it

hope u can uderstand this

thanks anyway for ur comprenhension 

Regards
Resistance Is Futile
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