Jan 23, 2017, 14:3101/23/17
01/26/15
68
Discount Sapphire Offer not working
The Discounted Sapphire offering has stopped working since the update. There is a circling item around a helmeted head over the Purchase button making it unavailable.
Discount Sapphire Offer not working
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Jan 23, 2017, 14:4601/23/17
04/17/16
102
Same problem to me.
Alina BrightAdmin
Jan 23, 2017, 14:5601/23/17
03/01/16
5810
Lords, we're looking into this issue. Please contact our Support team regarding this matter - http://support.plarium.com
Jan 23, 2017, 20:1001/23/17
01/05/17
7
Alina BrightAdmin
Jan 24, 2017, 12:3101/24/17
Jan 24, 2017, 12:32(edited)
03/01/16
5810
adrianoaltieri said:
Thank you for reporting this issue. We've closed this offer in order to make a fix.The same problem with free saphirs.
https://drive.google.com/open?id=0B0YYpvCLfu8CUzNLRlBuRXU5Z3M
Jan 24, 2017, 16:2001/24/17
01/05/17
7
Thanks, so it will be given again, I hope?
Alina BrightAdmin
Jan 25, 2017, 15:0101/25/17
03/01/16
5810
adrianoaltieri said:
This particular Offer has been closed for all players due to technical reasons. But you can take advantage from the next ones.Thanks, so it will be given again, I hope?
Feb 4, 2017, 08:0102/04/17
01/05/17
7
Why did you delete my post? I said what I think: it,s not right that you don't give the promised present because of a technical problem.
Feb 4, 2017, 12:0102/04/17
03/13/15
697
it was deleted sine the offer did not show how much you would pay for the sapphires and how much you would get.. once the issue was fixed we have put similar or in fact better offer in place.
Feb 4, 2017, 22:2002/04/17
01/05/17
7
Yes. but in this case, they were free, as I posted before (price: $0).
Alina BrightAdmin
Feb 6, 2017, 17:1902/06/17
03/01/16
5810
adrianoaltieri said:
Yes. but in this case, they were free, as I posted before (price: $0).There was an issue with those offers, that's why they were closed for all players.
Feb 7, 2017, 09:5702/07/17
01/05/17
7
Ok, but then the issue is solved, I think the offer (the present, if you prefer) has to be given again. The window that appeared to me before the offer, said: "Oberon vuole ringraziarti per la tua dedizione....". I don't remember exactly the following words, but it's clear that I gained something. So, or you want to say that there was a wrong message to the player and they hadn't gained nothing or, if the issue is only technical, then it is solved, replace the offer given before.
Sorry for my English and if I did not explain well.
Alina BrightAdmin
Feb 7, 2017, 15:5502/07/17
03/01/16
5810
adrianoaltieri said:
Ok, but then the issue is solved, I think the offer (the present, if you prefer) has to be given again. The window that appeared to me before the offer, said: "Oberon vuole ringraziarti per la tua dedizione....". I don't remember exactly the following words, but it's clear that I gained something. So, or you want to say that there was a wrong message to the player and they hadn't gained nothing or, if the issue is only technical, then it is solved, replace the offer given before.
Sorry for my English and if I did not explain well.
As I mentioned, those Offers were closed for all players, thus, all players were in the same conditions.
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