This topic is closed

Regarding Plarium app

6 Replies
Futrikelv
6 July, 2017, 1:05 PM UTC
(Plarium app desktop version)

There was an update to Stormfall: Age of War yesterday. Not able to access it via the app only. Everything else seems to be stable and loading. This happends more or less every time there is an update for this game. It takes 24-36 hours before you can load it again. It counts fast from 1% to 99% and hanging.


While I am at it, the app should have a few more options added to it. 1: Cleare cache directory, instead of manually go in there deleting files.2: Option to upgrade/patch the app itself, without manually reinstalling (uninstall and install) it.

UTC +2:00
Juglar del Viento
Moderator
6 July, 2017, 2:15 PM UTC

Lord Futrikelv

We contacted our developers and they told us that there are two possible reasons that might cause the loading issues:

if you use a browser follow this steps:

1. Issues with your current internet connection. To solve the problem, we recommend running the game in the Opera browser in the Turbo mode. More details can be found on this website: http://www.opera.com/turbo


2. Problem with the interaction of the browser and Flash Player. There is a solution for different browsers

- Google Chrome: instructions can be found in this article https://plariumsupport.zendesk.com/hc/articles/115000338431

-Mozilla Firefox: perform the following steps:1) press Ctrl + Shift + A2) open the Plugins tab3) choose the "Always activate" option for Shockwave FlashNB! 

You should install the latest version of Flash Player so that this option would work correctly.

Please inform me about the outcome.

about the app there's no way to identify the issue at the moment

hope u can solve all

REgards


Resistance Is Futile
UTC +1:00
Futrikelv
6 July, 2017, 3:28 PM UTC

This is about the Plarium app and not about any browers. It works fine with browsers. My connection is fine.

http://prntscr.com/fsf4uk

UTC +2:00
Juglar del Viento
Moderator
6 July, 2017, 3:35 PM UTC

Lord Futrikelv

please read one of the last sentences i wrote

about the app there's no way to identify the issue at the moment

please use the browser if u dont have any issues with  it till devs identify the problem with the app

regards

Resistance Is Futile
UTC +1:00
Juglar del Viento
Moderator
6 July, 2017, 3:50 PM UTC

Lord Futrikelv

last news seems that the app has been fixed so please try it again and let me know if it works and u can log in

hope the problem is solved

Regards

Resistance Is Futile
UTC +1:00
Futrikelv
6 July, 2017, 7:53 PM UTC

Juglar del Viento said:


    Lord Futrikelv


    last news seems that the app has been fixed so please try it again and let me know if it works and u can log in


    hope the problem is solved


    Regards

It is working again, some 24+ hours later since the initial update.

--
Juglar del Viento said:


Lord Futrikelv

last news seems that the app has been fixed so please try it again and let me know if it works and u can log in

hope the problem is solved

Regards

Then that should be the answer to my problem. Since I never said anything about browsers being the problem. And I can't do any of those things in that copy&paste script in the app itself.

UTC +2:00
Alina Phoenix
Community Manager
10 July, 2017, 2:54 PM UTC

Hello :)

Please note that Plarium App is still in beta version, and our devs are working on it. 

It means that after updates some issues still can appear.

Community Manager
UTC +2:00
1699584 users registered; 39523 topics; 264731 post; our newest member:karl.ledoux