This topic is closed

What happened to bonus program??

21 Reply
TITAN
22 June, 2017, 6:20 PM UTC

I had some points accrued and now there is no points next to package. How do you stop something like that when people have points towards it with no notice? I was waiting for next package to get my tier 1 and now nothing? Not fair plarium, not fair at all.


Ok to be fair maybe I didn't see discontinuation notice, was there one?
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brunsonthomas
22 June, 2017, 6:55 PM UTC

https://plarium.com/forum/en/stormfall-age-of-war/-news-and-announcements/39746_new-feature---bonus-program--collect-points-for-huge-rewards-/?post=331023


This link is the only reference I found to it ending. All bonuses cease 6/29/2017 all new purchased ended today.

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TITAN
22 June, 2017, 11:17 PM UTC

Appreciate the link

This is like receiving a tip on the winner of a horse race the day after the race, basically useless info but I do understand it is not your fault.


The link takes you to a post of a new feature in the game the bonus program. Feature seems like a permanent addition so we are once again misled.


The CM states it is a temporary program the day after it expires and only info is on the forums. It is a shame we do not get an expiration date like other "events" and it is not shared with the masses who do not frequent the forum via in game news. Why is it so hard for plarium to understand the basics of customer service, support and awareness, it is a big successful company so it is either amazingly stupid when it comes to customer concerns or absolutely doesn't care due to its profit margin it can sacrifice customer base and seek new victums
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Oracle
23 June, 2017, 11:32 AM UTC

It​ was announced that the bonus programme will run for the duration of the legacy tournament. If you liked it you can lobby for it to replace the old bonus programme, or even become permanent. 


Start a petition, and let us see if players liked it to have it run forever. 


The programme was the to assist players in winning the Legacy tournament. It was not permanent. I understand that it wasn't made clear. But keep in mind that the gods will not always make things clear. As to keep things balanced. Some of the rewards in the bonus programme would break the game balance in a huge way

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
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TITAN
23 June, 2017, 3:04 PM UTC

Oracle said:


It​ was announced that the bonus programme will run for the duration of the legacy tournament. If you liked it you can lobby for it to replace the old bonus programme, or even become permanent. 


Start a petition, and let us see if players liked it to have it run forever. 


The programme was the to assist players in winning the Legacy tournament. It was not permanent. I understand that it wasn't made clear. But keep in mind that the gods will not always make things clear. As to keep things balanced. Some of the rewards in the bonus programme would break the game balance in a huge way

Oh S H I T, did I miss the end of the Legacy tournament too.  Oh, phew this is a reply from the Oracle so it is COMPLETELY WRONG as usual.


Is the Legacy Tournament over Oracle??


http://prntscr.com/fnb7a7


Why did the song OOOPS I did it again just pop into my head, Oracle who sings that song, it has to be your favorite, you know the song that goes off in your head over and over and you just can't stop thinking about it


Here we go with Game Balance from Oracle, plarium created this not us.


So you are saying that the people buying stuff mis balance the game, well if game balance it what plarium is concerned about then why not go back to the old days of an offer once a month for $99


So it it the one week time frame that would break the balance or the fact that it would take over $500 a week to keep it going long enough to actually make a "game balance" difference, well guess what, the guys that can afford that have already tipped the scales a bit so your comment like most of what you say on herer is irrelevent

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Alina Bright
Community Manager
23 June, 2017, 3:27 PM UTC
TITAN said:

Appreciate the link

This is like receiving a tip on the winner of a horse race the day after the race, basically useless info but I do understand it is not your fault.


The link takes you to a post of a new feature in the game the bonus program. Feature seems like a permanent addition so we are once again misled.


The CM states it is a temporary program the day after it expires and only info is on the forums. It is a shame we do not get an expiration date like other "events" and it is not shared with the masses who do not frequent the forum via in game news. Why is it so hard for plarium to understand the basics of customer service, support and awareness, it is a big successful company so it is either amazingly stupid when it comes to customer concerns or absolutely doesn't care due to its profit margin it can sacrifice customer base and seek new victums
As I mentioned in another topic, you can still use the bonuses you got for previous purchases until they'll expire. 
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Razzer
23 June, 2017, 3:37 PM UTC

@Titan, you probably already know, but just to be sure, you can still activate the bonus program through "my items" interface. 

 

I was concerned when the blue button disappeared.



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toggit
23 June, 2017, 4:02 PM UTC

Oracle said:


It​ was announced that the bonus programme will run for the duration of the legacy tournament.


The programme was the to assist players in winning the Legacy tournament. It was not permanent.

Where do you get your information?

Where was it announced???

Show us a screenshot

Put up or Shut up
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Oracle
23 June, 2017, 4:39 PM UTC

I am sorry for all these issue. The forum is a place that should have explained these issue, but unfortunately it has failed to do so. I will try to engage with other moderators so that future updates and features are explained thoroughly. 


The bonus programme was not a feature, in a sense of like hero . The news and Lord Oberon explained, although shortly that some bonuses will last until the bonus programme end. 


You can go to Lord Oberon announcement, you can look for these statements even in the news. ITS CLEAR.


" There are three classifications of Bonuses. These are :



- Active until the Program ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


Notice the end. 


We make sure that in the future all updates are explained. Thier benefits and duration, costs and all. But reading the announcement is a start. In the future read and Make sure you understand all announcement, if you don't understand ask, if something isn't clear ddemand

that it be made clear. 



My suggestion is for you guys to focus your energy in lobbying for the return of the bonus programme if you liked it so much. Instead of blaming Plarium for something that was made clear. 

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
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BiohazarD
Moderator
24 June, 2017, 12:27 AM UTC
Oracle said:

I am sorry for all these issue. The forum is a place that should have explained these issue, but unfortunately it has failed to do so. I will try to engage with other moderators so that future updates and features are explained thoroughly. 


The bonus programme was not a feature, in a sense of like hero . The news and Lord Oberon explained, although shortly that some bonuses will last until the bonus programme end. 


You can go to Lord Oberon announcement, you can look for these statements even in the news. ITS CLEAR.


" There are three classifications of Bonuses. These are :



- Active until the Program ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


Notice the end. 


We make sure that in the future all updates are explained. Thier benefits and duration, costs and all. But reading the announcement is a start. In the future read and Make sure you understand all announcement, if you don't understand ask, if something isn't clear ddemand

that it be made clear. 



My suggestion is for you guys to focus your energy in lobbying for the return of the bonus programme if you liked it so much. Instead of blaming Plarium for something that was made clear. 

If we're going to explain how all the updates work, plarium is going to have to tell us about them first lol.  I had no idea they were going to end the bonus program so soon, I figured it would end at the same time as the legacy tournament (ie 6 days from now).  
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Kotkoto
24 June, 2017, 5:00 AM UTC

I wish we did get the info of ending time

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Oracle
24 June, 2017, 10:29 AM UTC

BiohazarD said:  

If we're going to explain how all the updates work, plarium is going to have to tell us about them first lol.  I had no idea they were going to end the bonus program so soon, I figured it would end at the same time as the legacy tournament (ie 6 days from now).  

I also thought it will run for the duration of the legacy tournament. Possibly end around July 5-8. But I guise I was wrong. I was planning on getting to level 3. 


With moderators receiving updates before hand I guise we have to lobby for that on a separate channel. But knowing how secret the information is, and how it might cause other problems, the CM might not agree. And those developers are bound by contracts so they might not tell too.

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
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OCTAVIAN
24 June, 2017, 10:42 AM UTC

Oracle said:

So first you say this....

The bonus programme was not a feature, in a sense of like hero . The news and Lord Oberon explained, although shortly that some bonuses will last until the bonus programme end. 


You can go to Lord Oberon announcement, you can look for these statements even in the news. ITS CLEAR.


We make sure that in the future all updates are explained. Thier benefits and duration, costs and all. But reading the announcement is a start. In the future read and Make sure you understand all announcement, if you don't understand ask, if something isn't clear ddemand

that it be made clear. 



My suggestion is for you guys to focus your energy in lobbying for the return of the bonus programme if you liked it so much. Instead of blaming Plarium for something that was made clear. 



 Then , little later , you say this ": I also thought it will run for the duration of the legacy tournament. Possibly end around July 5-8. But I guise I was wrong. I was planning on getting to level 3. "

  
Can you explain us how you change your mind so quickly? And why you try to "close" players mouth with an answer that make Plarium look good, then you admit that have no ideea what you talking about in first statement ? 
UTC +3:00
TITAN
24 June, 2017, 2:36 PM UTC

Oracle said:


I am sorry for all these issue. The forum is a place that should have explained these issue, but unfortunately it has failed to do so. I will try to engage with other moderators so that future updates and features are explained thoroughly. 


The bonus programme was not a feature, in a sense of like hero . The news and Lord Oberon explained, although shortly that some bonuses will last until the bonus programme end. 


You can go to Lord Oberon announcement, you can look for these statements even in the news. ITS CLEAR.


" There are three classifications of Bonuses. These are :



- Active until the Program ends: This type of Bonus is active from the moment it is activated to the moment Bonus Program is ends ."


Notice the end. 


We make sure that in the future all updates are explained. Thier benefits and duration, costs and all. But reading the announcement is a start. In the future read and Make sure you understand all announcement, if you don't understand ask, if something isn't clear ddemand

that it be made clear. 



My suggestion is for you guys to focus your energy in lobbying for the return of the bonus programme if you liked it so much. Instead of blaming Plarium for something that was made clear. 

Oracle,

You just don't get it,do you ever get tired of being so wrong so often?


Did you notice the CLEAR statement you pointed out describes a type of bonus not the actual program or do you just not understand.


The 3 classifications are  

1 Stays active during the whole bonus time frame 7 days once bonus minimum level of points are achieved no refresh needed no limited use.

2 Refresh anytime

3 Has a number of uses until the 24hr timer clicks off then you can refresh for a new set of limited uses

4 and most important, DO NOT COMMENT ON THINGS YOU CANNOT COMPREHEND it only adds confusion while your role is to help clarify

It CLEARLY does not state the program will last 2 or 3 weeks, it CLEARLY doesn't state it will be available during the Legacy event as it turned off 8 days before Legacy (current event) ends not letting you buy it the 7th day which would coincide with Legacy ending.

It CLEARLY states it is a "new feature" not a limited time event.

I hope I am CLEARLY stating you have no clue what you are saying.


I hope I am CLEARLY pointing out you shouldn't be a moderator

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Oracle
24 June, 2017, 5:26 PM UTC

What do you mean by


 "active during the whole bonus time frame" 


The statement make no mention of such, and I haven't seen such a bonus. For those who maxed, the bonuses we available for all times. No need to activate, infact most buff bonuses worked this way eg Offense enhancer . They ended when the programme ended. Some like the raid resource doublers​, and double BG equipment are still available and will expire when the their time frame expire. 


Let's hope Plarium introduce them again. 


Anyway​ don't bother replying as evidenced that you didn't read Lord Oberon announcements. Did you even read the news, what about the video where they hinted about these bonus programme back then. 

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
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Oracle
24 June, 2017, 5:34 PM UTC

Kotkoto said:


I wish we did get the info of ending time

Me too. But that would have affected the entire feature, they might have made little revenue. 

But like last year addition we thought it will end with the legacy tournament. But these year it was different.  


Some things players have to guise. They said it will end, but not when. 

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
Alina Bright
Community Manager
26 June, 2017, 1:47 PM UTC

Lords, all Bonuses will be available until June, 29th. By this date all Bonuses should expire. 

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TITAN
26 June, 2017, 8:24 PM UTC

Oracle said:


What do you mean by


 "active during the whole bonus time frame"   Bonus time frame was 1 week


You keep trying to tell us that they mentioned an end to the bonus program, they did not. A "new feature" does not imply a "limited time event"


The statement make no mention of such, and I haven't seen such a bonus. For those who maxed, the bonuses we available for all times. No need to activate, infact most buff bonuses worked this way eg Offense enhancer . They ended when the programme ended. Some like the raid resource doublers​, and double BG equipment are still available and will expire when the their time frame expire. 



So basically you answered your own question without even knowing it and just FYI or eg the offense enhancer required a refresh or it would expire after 24 hours until refreshed so not the same as say the 50% food reduction which once activated stayed "active during the whole bonus period"  (one week) with no need to refresh


Somewhat true but they expire after 24 hours unless refreshed or once used the allowed amount become inactive until the 24 hour period expires and then are refreshed.

Let's hope Plarium introduce them again. 


Anyway​ don't bother replying as evidenced that you didn't read Lord Oberon announcements. Did you even read the news, what about the video where they hinted about these bonus programme back then. 

No I didn't watch the video hint

What that means is as soon as you start the bonus it activates automatically AND stays active during the whole bonus time frame which is one week once activated unlike the other bonus which require refresh or will expire until refreshed during the one week bonus time frame. Good thing you watched the cartoon oh I mean video sorry, too bad you still can't comprehend the program or most other functions of the game.



I will make you a deal Oracle, I will stop replying if you promise to never reply to any topic ever again. Sound good?

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Alina Bright
Community Manager
27 June, 2017, 2:40 PM UTC

Lord Titan, please stop this wrangling.

Asnwers to your questions have been given by official representative. If you face any issues regarding this matter, please contact our Support team for further investigation - https://plariumsupport.zendesk.com/hc/en-us/requests/new

Thanks.


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Limad
27 June, 2017, 11:06 PM UTC

If you're going to continue to allow him post as a Mod, then expect him to get called out. 


If you actually spent any time reading the threads on here you'd understand. 


Edited by CM. 
Hola!
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