This topic is closed

We did not receive credit for our fortress downgrade or our fortress upgrade in achivments.

7 Replies
lucas6007
29 May, 2017, 1:23 AM UTC

We did not get credit in the Artisan Achievement for bringing our fortress up to LVL 18. In the print screen below it clearly shows out fortress at 18 and the achievement still saying we need to bring our fortress up to 18 for the next achievement.


https://prnt.sc/fd7ij4


Please fix this for our League. Thank you.


Lucidius Marshal of FoH

UTC +5:00
Juglar del Viento
Moderator
29 May, 2017, 8:41 AM UTC

Lord Lucas

please send a ticket to support to report it. in the moment they check this issue they will give the achievement or explain you what has happened

to send the ticket, please follow this link

Regards

Resistance Is Futile
UTC +1:00
Oracle
29 May, 2017, 9:42 AM UTC
lucas6007 said:

We did not get credit in the Artisan Achievement for bringing our fortress up to LVL 18. In the print screen below it clearly shows out fortress at 18 and the achievement still saying we need to bring our fortress up to 18 for the next achievement.


https://prnt.sc/fd7ij4


Please fix this for our League. Thank you.


Lucidius Marshal of FoH

Lord, please note that it takes a while for the council of Darkshine to take note of league achievement. But they should do so within 30 min -24 hrs, and notify the whole of Darkshine of the news. 
Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
lucas6007
29 May, 2017, 2:47 PM UTC
It has been almost 48 hrs. Every other time we have done a fortress we received the achivent right away. I did send a ticket as well but I may have included the wrong ss. The one above clearly shows the issue.
UTC +5:00
Skycooldude
30 May, 2017, 4:56 AM UTC

http://prntscr.com/fdo4eq




they messed it up even worse..




This really needs to be addressed as it is a deterrant for leagues upgrading their fortress past level 8 because they may not even get the achievement for the level they rightly worked hard for.
UTC +0:00
Alina Bright
Community Manager
30 May, 2017, 3:16 PM UTC

Skycooldude said:


http://prntscr.com/fdo4eq
























they messed it up even worse..












This really needs to be addressed as it is a deterrant for leagues upgrading their fortress past level 8 because they may not even get the achievement for the level they rightly worked hard for.

If the information is still out of date, please, contact our Support Team and provide them with this information, so they can investigate this case for you >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

UTC +2:00
lucas6007
31 May, 2017, 11:48 AM UTC
It looks to be all set now. Thank you for your assistance.
UTC +5:00
Alina Bright
Community Manager
1 June, 2017, 10:11 AM UTC
lucas6007 said:

It looks to be all set now. Thank you for your assistance.
Great! :) 
UTC +2:00
1661899 users registered; 33542 topics; 252632 posts; our newest member:HeartHero