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Problem:

2 Replies
COACH22T
10 May, 2017, 12:34 PM UTC
At lvl. 76, during my quests, the game locked up for about 1 min. Then it reset me to a new player Why and what happened to my standing?
UTC +7:00
Oracle
10 May, 2017, 1:09 PM UTC

You have switched servers.  Locate the server name next to your game location and click on it. and you will see your level 76 castle. alternatively you can click on your profile pic when in game, and will be taken to a new window where you will see your level 76 castle, clicking on it will take you to your level 76 castle

Just because something isn't a lie does not mean that it isn't deceptive. A liar knows that he is a liar, but one who speaks mere portions of truth in order to deceive is a craftsman of destruction.....Gedleyihlekisa: Oracle the postremogeniture
UTC +2:00
BiohazarD
Moderator
12 May, 2017, 7:20 AM UTC
Oracle said:

You have switched servers.  Locate the server name next to your game location and click on it. and you will see your level 76 castle. alternatively you can click on your profile pic when in game, and will be taken to a new window where you will see your level 76 castle, clicking on it will take you to your level 76 castle

Yeah that sounds like it's probably what happened.  Either that or he somehow got logged out of his account and ended up in a new temporary account. 
UTC +0:00
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