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Bugs and errors

24 Replies
primexaos
3 April, 2017, 6:57 AM UTC

Whenever I leave the game open for like 10-15 minutes and walk away from teh computer the game starts going crazy and displays a lot of errors and crashes - then I have to reload it in order to play normally. It happens to me on 2 different computers, trying to use 2 different browsers adn for my other freinds in Poland as well. For example it says I have unread messages, but when I click at them - there is no new messages. Sometimes the game does not let my to move around the map, doesn't load pictures, does not let me send resources or even use the altar of Mara - it says I have passed my limit even though im at 50k where my limit is at 210. The errors have been going on for a while and I've spent a lot of money on this game.

I reported these errors via Support Center, but they messaged me back that they will not help me. When is it going to be fixed? If this goes on I will stop spending money on the game.
UTC +7:00
Alyona Kolomiitseva
Community Manager
3 April, 2017, 1:13 PM UTC

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: https://plariumsupport.zendesk.com/hc/en-us/requests/new

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
BiohazarD
Moderator
3 April, 2017, 3:32 PM UTC

primexaos said:


Whenever I leave the game open for like 10-15 minutes and walk away from teh computer the game starts going crazy and displays a lot of errors and crashes - then I have to reload it in order to play normally. It happens to me on 2 different computers, trying to use 2 different browsers adn for my other freinds in Poland as well. For example it says I have unread messages, but when I click at them - there is no new messages. Sometimes the game does not let my to move around the map, doesn't load pictures, does not let me send resources or even use the altar of Mara - it says I have passed my limit even though im at 50k where my limit is at 210. The errors have been going on for a while and I've spent a lot of money on this game.

I reported these errors via Support Center, but they messaged me back that they will not help me. When is it going to be fixed? If this goes on I will stop spending money on the game.

Just stay at your computer on the game forever.  If you never leave you won't experience these problems. 

The game goes into some kind of standby mode if you don't do anything for more than a few minutes, to save computing power on plarium's servers.   Sometimes it's buggy and things don't start up properly when you come back, but refreshing the game usually gets rid of any errors.  Unfortunately, we on the forums can't really help you with this issue, only support can. 
UTC +0:00
primexaos
4 April, 2017, 1:28 PM UTC

Thanks for the answer, but when I reported these errors they seemed to not understand the fact that I have not surpassed my maranian amulets limit nor any other stuff I mentioned to them.

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exxxe
4 April, 2017, 2:34 PM UTC

you can reply 

it will only take about a week for a response so no worries 

try better English that might help  lol :))


I'am me and that is what i care about :)
UTC +3:00
primexaos
4 April, 2017, 5:57 PM UTC
I had a long conversation with them, trying to explain and sending them screenshots that game does not let me create any more maranian amulets even though I have not passed my limit and they told me it is not a bug and I have reached my mara limit if the game says so _-_
UTC +7:00
roadstar Pitbull
5 April, 2017, 12:51 AM UTC

primexaos said:


Thanks for the answer, but when I reported these errors they seemed to not understand the fact that I have not surpassed my maranian amulets limit nor any other stuff I mentioned to them.

No one has 210k limit on amaulets, the limit is @ 22K maybe 23k.

They do not hold the same limit as the warehouses for resources...With sketches levels it may rise some more, but not 210K.

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roadstar Pitbull
5 April, 2017, 12:53 AM UTC
As for the other errors and bugs,,, welcome again to plarium!!!!!!
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Jezebel
5 April, 2017, 2:46 AM UTC

roadstar Pitbull said:


primexaos said:


Thanks for the answer, but when I reported these errors they seemed to not understand the fact that I have not surpassed my maranian amulets limit nor any other stuff I mentioned to them.

No one has 210k limit on amaulets, the limit is @ 22K maybe 23k.

They do not hold the same limit as the warehouses for resources...With sketches levels it may rise some more, but not 210K.

http://prntscr.com/eskru4


you can hold as many amulets as your warehouse allows for resources - there is a game glitch that sometimes does not allow you to buy them but refreshing the game usually fixes it

UTC +0:00
Alina Bright
Community Manager
5 April, 2017, 2:51 PM UTC

Lords and Ladies, the matter is that if you choose the Gameplay section, your question will be forwarded to the Forum, where Moderators and Community Managers can help you. 


If you want to report an issue, please choose Report a bug section. Thank you. 
UTC +2:00
BiohazarD
Moderator
5 April, 2017, 3:37 PM UTC

roadstar Pitbull said:


primexaos said:


Thanks for the answer, but when I reported these errors they seemed to not understand the fact that I have not surpassed my maranian amulets limit nor any other stuff I mentioned to them.

No one has 210k limit on amaulets, the limit is @ 22K maybe 23k.

They do not hold the same limit as the warehouses for resources...With sketches levels it may rise some more, but not 210K.

Actually the limit on amulets is the same as the limit on iron and gold. 

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BiohazarD
Moderator
5 April, 2017, 3:39 PM UTC
Eugenia Misura said:

Lords and Ladies, the matter is that if you choose the Gameplay section, your question will be forwarded to the Forum, where Moderators and Community Managers can help you. 


If you want to report an issue, please choose Report a bug section. Thank you. 
I think what he's saying is he already reported it to support but they couldn't duplicate the bug. 
UTC +0:00
Alina Bright
Community Manager
6 April, 2017, 2:32 PM UTC
BiohazarD said:

Eugenia Misura said:

Lords and Ladies, the matter is that if you choose the Gameplay section, your question will be forwarded to the Forum, where Moderators and Community Managers can help you. 


If you want to report an issue, please choose Report a bug section. Thank you. 
I think what he's saying is he already reported it to support but they couldn't duplicate the bug. 
Sorry, I'm a bit confused. My answer was related to the fact that he tried to report a bug, but was forwarded to the forum. 
UTC +2:00
Alina Bright
Community Manager
6 April, 2017, 2:33 PM UTC
As for the limit for Maranian Amulets, it's true, it's the same as for Gold and Iron. 
UTC +2:00
primexaos
6 April, 2017, 5:59 PM UTC

I did report the errors, but they replied that they will not help me and told me to go to the forum.

So basically they just told me to f**k off in a nice way.



UTC +7:00
brunsonthomas
6 April, 2017, 6:30 PM UTC
primexaos said:

I did report the errors, but they replied that they will not help me and told me to go to the forum.

So basically they just told me to f**k off in a nice way.



Edited for language.
UTC +5:00
primexaos
6 April, 2017, 8:26 PM UTC
Ok, so now I know about the standby mode and that it does not load back up properly - since the bug report team doesn't want to help - anybody here knows if it's going to be fixed at all?
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Jezebel
6 April, 2017, 8:30 PM UTC
primexaos said:

Ok, so now I know about the standby mode and that it does not load back up properly - since the bug report team doesn't want to help - anybody here knows if it's going to be fixed at all?
does it not fix itself when you refresh your browser?
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roadstar Pitbull
6 April, 2017, 9:24 PM UTC

Well it seems I have been bugged this whole time, what a rip off... 

Thank you all for pointing this out,,, more disappointment....
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Nemanja
7 April, 2017, 7:06 AM UTC

My Lords,

until the Maranian amulets storage case is solved why don't you invest them in game? 

I'm producing and investing them on daily basis and haven't noticed any bug so far.
Nemanja
UTC +1:00
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