I can't claim my reward.

13 Replies
Rosconz
9 March, 2017, 12:17 PM UTC

The 'Spring Experience Exhibition' has closed but I can not claim my reward for it. If I don't select a legendary unit a 'Pop-up box' appears to remind me but when I do select one and click "Claim Reward" nothing at all happens. :-(( 


http://prntscr.com/ehtrhn


I have clicked the claim reward button 782 times. (Welllll, lots anyway.)

UTC +12:00
Juglar del Viento
Moderator
9 March, 2017, 12:21 PM UTC

Lord Rosconz

seems that troops u have to choose for rewars has any issue when u open to claim the reward. have just happened to me

reload the game and u should be able to claim them

awaiting if this works for u

Regards
Resistance Is Futile
UTC +1:00
Rosconz
9 March, 2017, 12:29 PM UTC
Thank you very much for your quick response Jugler and for the correct answear. All good now. Cheers.
UTC +12:00
Juglar del Viento
Moderator
9 March, 2017, 12:33 PM UTC

Rosconz said:


Thank you very much for your quick response Jugler and for the correct answear. All good now. Cheers.

yw my Lord

glad to know that worked

regards and good haunting.
Resistance Is Futile
UTC +1:00
Riuknarutschi
9 March, 2017, 12:58 PM UTC

Hi there , 


There is  a bad salad in the rewards for the spring experience event.  So I am not able to claim the correct units 



I can select only between the following units .... : 


Hero or Niathi  ( correct)

Reaver or Nomads ( wrong )

Priestess or Reiter ( wrong )

Pikemen or Lost one ( wrong ) - Pikemen was never shown during the event as reward ... it was Huntress


Also missing the possibility to choose between 

Succubus - Silent one


As it was shown during the event it should be like this : 


Hero or Niathi 

Nomads or Reiter

Reaver or Priestess

Huntress or Lost one

Succubus or Silent one


Kindly ask you to review it  .... and extra rewards are greatfully accepted for my inconviniences - 


Sincerely 


Riuknarutschi 

UTC +1:00
Juglar del Viento
Moderator
9 March, 2017, 1:07 PM UTC

Lord Riuknarutschi

it seems that there is any kind of visual bug on this tournament but has been fixed.

if you have claimed the rewards and these are not the total, please reload the game as in the moment this seems to be efective to claim all of them

if after reloading the game still experiment troops are misssing please send a ticket following this link: https://plariumsupport.zendesk.com/hc/en-us/requests/new

let me know if first solution works or not

Regards

Resistance Is Futile
UTC +1:00
Riuknarutschi
9 March, 2017, 1:24 PM UTC

Dear Juglar , 


First of all ... I am not a Lady, 


I closed the page ... cleared the cache of my web browser ... cleared my DNS cache  and entered again the game ... unfortunately there is no change ... it still does not show the correct rewards 


It is still the same salad as before 

UTC +1:00
Juglar del Viento
Moderator
9 March, 2017, 1:28 PM UTC

Riuknarutschi said:


Dear Juglar , 


First of all ... I am not a Lady, 


I closed the page ... cleared the cache of my web browser ... cleared my DNS cache  and entered again the game ... unfortunately there is no change ... it still does not show the correct rewards 


It is still the same salad as before 

my apologizes dear lord. i have just corrected my error

try to send a ticket to support on the link i provided above explaining this issue.

sorry for all inconveniences

Regards

Resistance Is Futile
UTC +1:00
wildaxeman
9 March, 2017, 1:45 PM UTC

same as Riuknarutschi, not rewards as promised.

UTC +0:00
Juglar del Viento
Moderator
9 March, 2017, 1:52 PM UTC

Dear Lords

i have just been told that seems that due the bug found on the tournament, they had to change the balance of the rewards when fixed that display bug

sorry for all incoveniences

regards

Resistance Is Futile
UTC +1:00
Sahira
9 March, 2017, 10:59 PM UTC
Can I get a refund of the troops I spent to earn these rewards? I feel like I got gypped.
UTC +4:00
Juglar del Viento
Moderator
10 March, 2017, 11:10 AM UTC

Sahira said:


Can I get a refund of the troops I spent to earn these rewards? I feel like I got gypped.

Lady Sahira

im afraid u wont be refunded for troops lost on a tournament where the participation is volunteer.

dont hesitate in next sure u will have more troops to gain

Regards
Resistance Is Futile
UTC +1:00
wildaxeman
11 March, 2017, 12:28 PM UTC
if i buy box of chocolate and open it, in box are cookies without chocolate, then i can get bacm my money from store. if i spend units to get certain reward and plarium gives different reward, then my troops should be given back. i understand, that you can not tell, what i spent, so please give everyone those missing rewards.
UTC +0:00
Alina Bright
Community Manager
14 March, 2017, 2:26 PM UTC

wildaxeman said:


if i buy box of chocolate and open it, in box are cookies without chocolate, then i can get bacm my money from store. if i spend units to get certain reward and plarium gives different reward, then my troops should be given back. i understand, that you can not tell, what i spent, so please give everyone those missing rewards.

Lord Wildaxeman, you still got a Reward, which you can use to make your army stronger. 

UTC +2:00
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