This topic is closed

Message board has been totally wiped!

5 Replies
dliard55
23 February, 2017, 9:33 PM UTC

suddenly all my prior messages are gone, and all that shows is a blank from Oberon and a spam from Master:  http://prntscr.com/ecl8h2
 This is rather disastrous when you are ambassador for your league.  Please fix.  There was also a prior disappearance of many older messages I was keeping for reference.


UTC +7:00
brunsonthomas
Moderator
23 February, 2017, 9:43 PM UTC

dliard55 said:


suddenly all my prior messages are gone, and all that shows is a blank from Oberon and a spam from Master:  http://prntscr.com/ecl8h2
 This is rather disastrous when you are ambassador for your league.  Please fix.  There was also a prior disappearance of many older messages I was keeping for reference.


Please do not panic. If you opened a BG report before everything blanked out, please close gain, clear cache reopen game and most things will work correctly. If this works please do not open BG or raid reports until your troops are in your cats. Then open reports and go through same routine.

Please send me your user id by PM.


UTC +5:00
brunsonthomas
Moderator
23 February, 2017, 9:48 PM UTC

The troubles were fixed. If you are getting errors, close the game, clear your cache, reload the game.


UTC +5:00
dliard55
24 February, 2017, 1:55 AM UTC
brunsonthomas said:

dliard55 said:


suddenly all my prior messages are gone, and all that shows is a blank from Oberon and a spam from Master:  http://prntscr.com/ecl8h2
 This is rather disastrous when you are ambassador for your league.  Please fix.  There was also a prior disappearance of many older messages I was keeping for reference.


Please do not panic. If you opened a BG report before everything blanked out, please close gain, clear cache reopen game and most things will work correctly. If this works please do not open BG or raid reports until your troops are in your cats. Then open reports and go through same routine.

Please send me your user id by PM.



UTC +7:00
dliard55
24 February, 2017, 1:56 AM UTC
closed everything and came back on, things are working properly again except that all the messages that disappeared last week are still gone, only have a few recent ones showing.
UTC +7:00
Alina Bright
Community Manager
24 February, 2017, 3:39 PM UTC

Hi! Please, contact our Support Team and provide them with this information, so they can investigate this case >> https://plariumsupport.zendesk.com/hc/en-us/requests/new

UTC +2:00
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