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Lost Castle?

5 Replies
rbales47
16 February, 2017, 12:27 AM UTC

Ok had a computer crash a while back so i was offline for about 3 weeks. When I came back I find everything was gone and I had to start all over. But when I realize I am in a different location i go look and I find that my other castle is still there with everything I had. Is there anything that I can do about this problem? Or do I just have to chalk it up to a lost cause?

UTC +6:00
FAILO
16 February, 2017, 2:11 AM UTC

http://plarium.com/forum/en/stormfall-age-of-war/game-tutorials/29273_how-to-find-your-old-castle


follow the link and the directions and it will be magicalĀ 

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rbales47
16 February, 2017, 2:48 AM UTC
Thanks Failo but that is not the problem. I am on the "untamed lands" server. Because of the time I was gone I didnt think anything of it until I found my old Castle. I would really hate to lose my old castle because I spent a lot of time working on it. I also hate to loose the new one. Just want to know if there is anything that can be done. Can the two be combined? or can I go back to the old one? 
UTC +6:00
exxxe
16 February, 2017, 9:07 AM UTC

rbales47 said:


Thanks Failo but that is not the problem. I am on the "untamed lands" server. Because of the time I was gone I didnt think anything of it until I found my old Castle. I would really hate to lose my old castle because I spent a lot of time working on it. I also hate to loose the new one. Just want to know if there is anything that can be done. Can the two be combined? or can I go back to the old one? 

if you are positive that you are on the right server (as failo suggested )

and you still on a different castle ( but see your old castle )

then you have created an alt ( signed in through a different mail ,,,etc )


so do the following :-

check your mail ( original one for old castle ) and sign in using it

never use the second castle because alts are against game rules 

finally if that is not the case then contact support team  
I'am me and that is what i care about :)
UTC +3:00
rbales47
16 February, 2017, 12:54 PM UTC
I figured out what happened. When I was logging back into the game I misspelled the player name by one letter and the system put me into an completely new castle. Now I just have to see if there is any way items/daily resources bought can be transferred to original acct
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Alina Bright
Community Manager
17 February, 2017, 3:08 PM UTC

Hi! Please, contact our Support Team and provide them with this information >> http://support.plarium.com

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