This topic is closed

Discount Sapphire Offer not working

12 Replies
lwonderly
23 January, 2017, 2:31 PM UTC

The Discounted Sapphire offering has stopped working since the update. There is a circling item around a helmeted head over the Purchase button making it unavailable.

http://prntscr.com/dz9bdx

LW
UTC -4:00
OCTAVIAN
23 January, 2017, 2:46 PM UTC

Same problem to me.

http://prntscr.com/dz9yrn

UTC +3:00
Alina Bright
Community Manager
23 January, 2017, 2:56 PM UTC

Lords, we're looking into this issue. Please contact our Support team regarding this matter - http://support.plarium.com

UTC +2:00
attila
23 January, 2017, 8:10 PM UTC

The same problem with free saphirs.


https://drive.google.com/open?id=0B0YYpvCLfu8CUzNLRlBuRXU5Z3M

UTC +1:00
Alina Bright
Community Manager
24 January, 2017, 12:31 PM UTC
adrianoaltieri said:

The same problem with free saphirs.


https://drive.google.com/open?id=0B0YYpvCLfu8CUzNLRlBuRXU5Z3M

Thank you for reporting this issue. We've closed this offer in order to make a fix.
UTC +2:00
attila
24 January, 2017, 4:20 PM UTC

Thanks, so it will be given again,  I hope?

UTC +1:00
Alina Bright
Community Manager
25 January, 2017, 3:01 PM UTC
adrianoaltieri said:

Thanks, so it will be given again,  I hope?

This particular Offer has been closed for all players due to technical reasons. But you can take advantage from the next ones.
UTC +2:00
attila
4 February, 2017, 8:01 AM UTC
Why did you delete my post? I said what I think: it,s not right that you don't give the promised present because of a technical problem.
UTC +1:00
Warrior
4 February, 2017, 12:01 PM UTC
it was deleted sine the offer did not show how much you would pay for the sapphires and how much you would get.. once the issue was fixed we have put similar or in fact better offer in place.
Please Like the Post if you agree or if it helps
UTC +6:00
attila
4 February, 2017, 10:20 PM UTC
Yes. but in this case, they were free, as I posted before (price: $0).
UTC +1:00
Alina Bright
Community Manager
6 February, 2017, 5:19 PM UTC
adrianoaltieri said:

Yes. but in this case, they were free, as I posted before (price: $0).
There was an issue with those offers, that's why they were closed for all players. 
UTC +2:00
attila
7 February, 2017, 9:57 AM UTC

Ok, but then the issue is solved, I think the offer (the present, if you prefer) has to be given again. The window that appeared to me before the offer, said: "Oberon vuole ringraziarti per la tua dedizione....". I don't remember exactly the following words, but it's clear that I gained something. So, or you want to say that there was a wrong message to the player and they hadn't gained nothing or, if the issue is only technical, then it is solved, replace the offer given before.


Sorry for my English and if I did not explain well.

UTC +1:00
Alina Bright
Community Manager
7 February, 2017, 3:55 PM UTC

adrianoaltieri said:


Ok, but then the issue is solved, I think the offer (the present, if you prefer) has to be given again. The window that appeared to me before the offer, said: "Oberon vuole ringraziarti per la tua dedizione....". I don't remember exactly the following words, but it's clear that I gained something. So, or you want to say that there was a wrong message to the player and they hadn't gained nothing or, if the issue is only technical, then it is solved, replace the offer given before.


Sorry for my English and if I did not explain well.

As I mentioned, those Offers were closed for all players, thus, all players were in the same conditions. 

UTC +2:00
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