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Broken BG Proof

165 Replies
Techway_GrandMarshal
2 December, 2016, 5:25 AM UTC

djmoody said:


Alyona Kolomiitseva said:


djmoody said:


Alyona Kolomiitseva said:


Hi! A player from the research you shared receives his rewards on BGs, right? So basically the mechanism works. If a player suspects that there is a bug or mistake, he can contact Support Team and ask them to check his BG logs to make sure the system works correctly.

Please be aware that Plarium shares no information about the BG algorithm, and the way the rewards are given to players. The actual BG mechanics may differ from your expectations, but it doesn't mean that the system is not working properly.

And as I said before, the last BG change was made in June. No changes were performed since then.

NO THEY AREN'T GETTING REWARDS


Aren't these the rewards? http://screencast.com/t/V6iu0Y827rqD


Isn't trolling again the forum rules? A mod should ban you. 

We stand corrected, the BG's are paying out a fraction of what is put into them, so everything is OK, nothing to see, move on people..... what a joke.

I am also done. You deserve everything you are about to get.

I will miss the people and friends i have made here thats for sure. Cause I feel I am done as well after speaking with support over the past few days and they dont even read your messages before they respond.. and they call this vip support. what a joke.




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Ryu
2 December, 2016, 6:30 AM UTC

VIP support is part of the sales force and not the tech team i assume. They will simply not have the answers you ask for, and possibly not even elevated access to tech support.


Trying some more stuff with the data set. Still think the server lost bank value at more than one point, assuming the payout algorithm is working. The shape of bank development before payout looks ok.
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Alyona Kolomiitseva
Community Manager
2 December, 2016, 10:45 AM UTC
Ryu said:

Still think the server lost bank value at more than one point, assuming the payout algorithm is working. 

No. There are no resets or edits of the points earned by Players while raiding BGs. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Ryu
2 December, 2016, 10:51 AM UTC

Nobody claimed intentional. Errors are a fact of life, like the phantom PM i have for a few weeks now, or the reports that won´t go away after clicking "Mark all as read". Personally right now running at -6k units, so looking forward to the payout you claim will come.



Alyona Kolomiitseva said:


Ryu said:


Still think the server lost bank value at more than one point, assuming the payout algorithm is working. 

No. There are no resets or edits of the points earned by Players while raiding BGs. 

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None
3 December, 2016, 3:41 AM UTC

They can't ever be a mistake on Plariums part, no bugs, no errors


Comunity manager should be more like a community cooler, you and the mods do nothing for us, you give us this canned message that it is sent to the mods and brushed under the carpet. Other that telling us you did something, I see nothing helpful from you all, nothing fixed just repeating the company line to us
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Ryu
3 December, 2016, 6:09 AM UTC

Very risky this time, highest amount ever so far in the bank, but i am mostly paid out now. The mechanism giving stuff out at a certain max. in your bank seems to be it. The payout did come, but if it had not come at this point my next true attempt would have been in a few months, certainly not in a timeframe many players will wait for.

Also, if you play lots of bg and loose your army on the field in pvp, you are basically done with bg forever. (Plays into absysmal player retention rate, of topic here.)


I will certainly not be the first to ask, but take a page out of the book of strategy game makers and put your game rules on the table.

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Ryu
4 December, 2016, 10:25 AM UTC
Back in, it does pay out but some safeguards that used to be there do not work.
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None
5 December, 2016, 2:40 AM UTC
Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response
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Gadheras
5 December, 2016, 7:14 AM UTC

None said:


Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.


Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 
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Alyona Kolomiitseva
Community Manager
5 December, 2016, 11:41 AM UTC

Gadheras said:


None said:


Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.


Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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Gadheras
5 December, 2016, 12:37 PM UTC

Alyona Kolomiitseva said:


Gadheras said:


None said:


Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.


Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

Some years back in EVE, they made a own dev team called the thousand papercuts or something along those lines, they compiled a list of all the small minor things the community had asked for and bugs to fix and they just did it bullet point style. I can't see why something similar could happen with Plarium as well.


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IronApex Turok
6 December, 2016, 4:05 AM UTC

Alyona Kolomiitseva said:


Gadheras said:


None said:


Is it just me or do the staff stop commenting on a thread in the hopes it dies but never gives anything but the company line for a response

Community managers doesn't work during weekends. And forums basicaly left in the hands of the mods. Devs never comment or post on the forums.


Stormfall is an established game by now, but we the players have no real interaction with the devs etc. I got quite a few games on steam that is in early access, alphas etc. and you can communicate with the devs on the forums all the time. Even your input can have a impact on the game itself.

This is where you see the difference between devs making games for the players to play, and not just to make a buck.
 

In our company each employee has his own tasks. We all work as a big team and rely on each other's help and experience. Most of the working processes in our company require cooperation of several departments.

When it comes to gathering player feedback or suggestions CMs do their part of job (interacting with players and passing the info through the right channels). Game analytics, project managers, developers, game designers - they also have their parts of the job. They rely on CMs help in getting the direct info from players, and on other departments that get the numbers, graphs, and other kinds of information.

They don't interact with players, they don't visit our Communities. But not because they aren't interested, but because they rely on CMs. They know we'll give them the whole info right in time, so they can concentrate on their part.

The teams I've mentioned work directly on the new games, big features and small improvements. It takes a lot of time and effort to calculate the feature balance, create huge documents with specification and balance, tasks that will be assigned to devs, and to code all that, fix bugs found by QA, etc.

It's totally understandable that you want to be closer to the game development process. And from our side, we started making some steps to give you some info directly from development teams. Like our live streams about the new features. And there will be even more of them. That's what we can do. However, we can't ask any of the teams engaged in game development to communicate with players on Forums. 

But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game. 



are they even aware that a majority of the players actually hate the game as it is now?  that we only stay because of time equity already invested?
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Sarah Walker
6 December, 2016, 5:40 AM UTC
If the bgs was paying too much out it would be fixed in 2 hours 
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Sifr
6 December, 2016, 5:43 AM UTC
Sarah Walker said:

If the bgs was paying too much out it would be fixed in 2 hours 
Truth lol
Fighter Sifr of Fellowship
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IronApex Turok
6 December, 2016, 7:19 AM UTC

Sarah Walker said:


If the bgs was paying too much out it would be fixed in 2 hours 

you mean....when the bg was paying out too much. 


remember....we all got called cheaters, and they changed it. 
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Alyona Kolomiitseva
Community Manager
6 December, 2016, 11:33 AM UTC
IronApex Turok said:


But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game. 

I never said that. I said - only constructive feedback. The feedback they can work with. I can't pass comments like "Everything is bad". What exactly? How bad? How could we change that? What do players want? - Those are inevitable questions I would receive from devs. That's why I ask you for more details, for some possible ways to fix the issue you have, for some constructive feedback.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
djmoody
6 December, 2016, 11:43 AM UTC

Alyona Kolomiitseva said:


IronApex Turok said:



But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game. 

I never said that. I said - only constructive feedback. The feedback they can work with. I can't pass comments like "Everything is bad". What exactly? How bad? How could we change that? What do players want? - Those are inevitable questions I would receive from devs. That's why I ask you for more details, for some possible ways to fix the issue you have, for some constructive feedback.

That's horrible.

What you are saying is you will only pass issues to them that already have a solution.

You won't share, negative feedback about an issue and challenge them to come up with the answer, no matter how overwhelming that feedback is.

The internal workings of Plarium are terrible. Utterly unprofessional. There is no way Plarium maximises profits by continually minimising customer satisfaction.
Everyone has a right to an opinion. No one has a right to their opinion being respected by other if it can't be backed up with rational and logic explanation
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Gadheras
6 December, 2016, 4:34 PM UTC

Alyona Kolomiitseva said:


IronApex Turok said:



But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game. 

I never said that. I said - only constructive feedback. The feedback they can work with. I can't pass comments like "Everything is bad". What exactly? How bad? How could we change that? What do players want? - Those are inevitable questions I would receive from devs. That's why I ask you for more details, for some possible ways to fix the issue you have, for some constructive feedback.

Most of the time when I see people post about things being bad or being criticsed it also come with a reason or explenation why so. Its very seldom just "things are bad"...



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Stormfall
6 December, 2016, 6:17 PM UTC

Alyona Kolomiitseva said:


I never said that. I said - only constructive feedback. The feedback they can work with. I can't pass comments like "Everything is bad". What exactly? How bad? How could we change that? What do players want? - Those are inevitable questions I would receive from devs. That's why I ask you for more details, for some possible ways to fix the issue you have, for some constructive feedback.

Let me get this straight. If you consider something not to be a "constructive feedback" devs wont hear about it? Forum moderators stated that they dont have contact with developers, making you the ears and eyes of devs. Seeing as they are deaf and blind to our problems I am starting to think you might be part of the problem instead of being part of the solution.

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IronApex Turok
6 December, 2016, 9:18 PM UTC

Alyona Kolomiitseva said:


IronApex Turok said:



But didnt you say only postive feedback gets passed on to the devs?  they have no real world experience with what is happening inside their game. 

I never said that. I said - only constructive feedback. The feedback they can work with. I can't pass comments like "Everything is bad". What exactly? How bad? How could we change that? What do players want? - Those are inevitable questions I would receive from devs. That's why I ask you for more details, for some possible ways to fix the issue you have, for some constructive feedback.

Do you not see what a horrible failure that policy is?


How many people use the "alyona" character?  is it always  you that logs into this account? or do other CMs assume the character on your off days?


having only one channel between the players and the developers creates a bottleneck. i know there is a large team of community managers. why is it just you and Nikita here? The developers really should be here to review feedback themselves. 


if you only ever pass on "constructive criticism" then the developers arent hearing what is really wrong with the game. 



plariums future failure will either be attributed to you or that policy.   If you are the sole actor behind Alyona, my best guess is that you will bear the most responsibility when the execs look back and the issue will never be resolved. 


if there are more than one actor behind this character (which i hope there are) then the policy will be to blame and can one day be fixed. 



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