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Daily discount shows 50 percent but the game asks for full price

5 Replies
hocho7
11 November, 2016, 8:30 AM UTC
I got a daily discount on the castle improvements such as castle guards. Everything appears fine including the reduced price for the items included in the discount but when I try to buy an item of which full price is higher than my currently owned sapphires, it tells me I don;t have enough and asks me to buy more sapphires. For example, Hydra at reduced price costs 300 saphires but I cannot buy it even though I own 600 sapphires.
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exxxe
11 November, 2016, 9:10 AM UTC

hocho7 said:


I got a daily discount on the castle improvements such as castle guards. Everything appears fine including the reduced price for the items included in the discount but when I try to buy an item of which full price is higher than my currently owned sapphires, it tells me I don;t have enough and asks me to buy more sapphires. For example, Hydra at reduced price costs 300 saphires but I cannot buy it even though I own 600 sapphires.

just click on "apply discount" in the wheel it will take you directly to the right place 


NOTE :- hydra cost 536 sapphires  :)
I'am me and that is what i care about :)
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hocho7
11 November, 2016, 9:41 AM UTC

This is what I did, I click on Apply, it takes me to right place. It shows me small banner on items with 50% and the little pop up comment box shows price is reduced from 600 to 300. When I click on it, it tells me I don;t have enough saphs even though I do have 650 of them right now.


The button to buy Hydra and other items with full price more than my saphs count is slightly greyed out.


It is a glich after recent update, looks like i am not going to buy those items at reduced price.
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Alyona Kolomiitseva
Community Manager
11 November, 2016, 10:18 AM UTC

hocho7 said:


This is what I did, I click on Apply, it takes me to right place. It shows me small banner on items with 50% and the little pop up comment box shows price is reduced from 600 to 300. When I click on it, it tells me I don;t have enough saphs even though I do have 650 of them right now.


The button to buy Hydra and other items with full price more than my saphs count is slightly greyed out.


It is a glich after recent update, looks like i am not going to buy those items at reduced price.

Please be aware that such issues should be directed to the technical specialists from our Support Team. Unfortunately, we are unable to help you on Forum.


Please follow this link and submit a ticket: http://plrm.me/Support_Plarium.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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hocho7
11 November, 2016, 11:23 AM UTC

Thank you.

I tried doing this and to follow this link. When I do, I don't see any button which would allow me to create new ticket, only links to places like this forum.
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exxxe
11 November, 2016, 11:49 AM UTC

hocho7 said:


Thank you.

I tried doing this and to follow this link. When I do, I don't see any button which would allow me to create new ticket, only links to places like this forum.

try this 


http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

I'am me and that is what i care about :)
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