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Game is not sending information to me.

8 Replies
Thera
29 October, 2016, 4:36 PM UTC
I am having an Issue with not receiving messages, reports or notifications without refreshing.     A lot of times i am forced to refresh which REALLY throws off my sequences and methods.   Or any work that I have done was never done to begin with.      When i do refresh all my messages and reports, as well as chat messages come in at once. messages that I post before the refresh never get sent.     Please fix this as it interrupts my Raids, timing and BG's.   I know it is not my computer or my internet connection.    I am also Having issues with the event saying there is a completed event when there isn't.    Message center says there is a message that wont go away.   If it isn't message centre glitching, it is the scribe or the grand marshall.     
UTC +4:00
Thera
29 October, 2016, 4:37 PM UTC
I also meant to mention that the bug seems to affect the editing of landscape.    When I am moving buildings around and click save, the buildings go back to where they were, like i never moved anything.   This could be part of the same bug.    
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brunsonthomas
29 October, 2016, 4:42 PM UTC
WitheredWhite said:

I also meant to mention that the bug seems to affect the editing of landscape.    When I am moving buildings around and click save, the buildings go back to where they were, like i never moved anything.   This could be part of the same bug.    
When you move buildings inside your castle you must press the Save button in the lower right corner or everything goes back to where they were.
UTC +5:00
brunsonthomas
29 October, 2016, 4:45 PM UTC

WitheredWhite said:


I am having an Issue with not receiving messages, reports or notifications without refreshing.     A lot of times i am forced to refresh which REALLY throws off my sequences and methods.   Or any work that I have done was never done to begin with.      When i do refresh all my messages and reports, as well as chat messages come in at once. messages that I post before the refresh never get sent.     Please fix this as it interrupts my Raids, timing and BG's.   I know it is not my computer or my internet connection.    I am also Having issues with the event saying there is a completed event when there isn't.    Message center says there is a message that wont go away.   If it isn't message centre glitching, it is the scribe or the grand marshall.     

About the event that is complete, check at the top and make sure you claim free items. 


The messages are a known problem that is being worked on. 
UTC +5:00
Thera
29 October, 2016, 5:14 PM UTC

 Problem is, when I push the save button, nothing actually gets saved. I have to save every move, building by single building or it all gets lost and goes back to where it is.    if i move more than five buildings and push save, it all gets reversed.    

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Thera
29 October, 2016, 5:14 PM UTC
i figure it could be part of the same bug that prevents me from receiving messages, updates, and notifications with out refreshing.    it's frustrating.   
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brunsonthomas
29 October, 2016, 5:38 PM UTC

WitheredWhite said:


i figure it could be part of the same bug that prevents me from receiving messages, updates, and notifications with out refreshing.    it's frustrating.   

First I would recommend clearing your cache and closing the game. It sounds like your Flash is getting overloaded. After clearing your cache close and reload your browser then reload your game. Most functions should work normally if they do not please contact support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

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exxxe
30 October, 2016, 9:50 AM UTC

WitheredWhite said:


 Problem is, when I push the save button, nothing actually gets saved. I have to save every move, building by single building or it all gets lost and goes back to where it is.    if i move more than five buildings and push save, it all gets reversed.    

i have encountered this issue when i was raiding once a raid hits the game seems to refresh which affects your editing that once you finish and click save nothing change


my advice is to edit when you have zero other things going on (thats what i do)

I'am me and that is what i care about :)
UTC +3:00
Alyona Kolomiitseva
Community Manager
1 November, 2016, 10:38 AM UTC

Thank you for this report. Our developers are aware of this issue and they are currently working on it.

As soon as they prepare a fix, it will be released. Please be patient, it may take some time. Thank you for understanding.

Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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