This topic is closed

40 saphires DISAPPEARED!!!

11 Replies
alex.isakov
29 October, 2016, 3:47 PM UTC

I sit and drank my drink looking at the game screen doing nothing and reading news in Firefox switching time from time there and back.

At some time the game, Stormfall, Age of War, stopped to refresh values of food/iron/gold. Usual thing, so I reload the page.

AND! I found that I was robbed for 40 saphires!!! They gone, nothing else happened

What's going?????

P.S. Saphires count just changed from 531 to 491. Nothing else changed.
UTC +4:00
exxxe
29 October, 2016, 4:04 PM UTC

alex.isakov said:


I sit and drank my drink looking at the game screen doing nothing and reading news in Firefox switching time from time there and back.

At some time the game, Stormfall, Age of War, stopped to refresh values of food/iron/gold. Usual thing, so I reload the page.

AND! I found that I was robbed for 40 saphires!!! They gone, nothing else happened

What's going?????

P.S. Saphires count just changed from 531 to 491. Nothing else changed.

ok you mentioned food iron and gold while also saying you have 40 sapphires missing

well sapphires wont vanish so you either accidentaly purchased a 30k pack which costs 40 sapphires 


or the refresh simply showed you the last up to date info of your bank (even though that never happened before)


so check your black market and your resource packs 


enjoy


I'am me and that is what i care about :)
UTC +3:00
alex.isakov
29 October, 2016, 4:14 PM UTC

exxxe said:


alex.isakov said:


I sit and drank my drink looking at the game screen doing nothing and reading news in Firefox switching time from time there and back.

At some time the game, Stormfall, Age of War, stopped to refresh values of food/iron/gold. Usual thing, so I reload the page.

AND! I found that I was robbed for 40 saphires!!! They gone, nothing else happened

What's going?????

P.S. Saphires count just changed from 531 to 491. Nothing else changed.

ok you mentioned food iron and gold while also saying you have 40 sapphires missing

well sapphires wont vanish so you either accidentaly purchased a 30k pack which costs 40 sapphires 


or the refresh simply showed you the last up to date info of your bank (even though that never happened before)


so check your black market and your resource packs 


enjoy


Nope. I didn't go to the Black Market. My queries (I have 1 both in development and research) are busy and will be free not before than 10 hours starting the moment.

So I had no reason to visit the Black Market and I didn't it.

I have about 50K+ of the checks in each resourse as I do the quests. It's not the issue. I tell, I did NOTHING. Really.

No options were available, I processed easy battlegrounds, sent few units to my enemies (they are far away, in hours) - and waited.
UTC +4:00
brunsonthomas
Moderator
29 October, 2016, 4:28 PM UTC

alex.isakov said:


exxxe said:


alex.isakov said:


I sit and drank my drink looking at the game screen doing nothing and reading news in Firefox switching time from time there and back.

At some time the game, Stormfall, Age of War, stopped to refresh values of food/iron/gold. Usual thing, so I reload the page.

AND! I found that I was robbed for 40 saphires!!! They gone, nothing else happened

What's going?????

P.S. Saphires count just changed from 531 to 491. Nothing else changed.

ok you mentioned food iron and gold while also saying you have 40 sapphires missing

well sapphires wont vanish so you either accidentaly purchased a 30k pack which costs 40 sapphires 


or the refresh simply showed you the last up to date info of your bank (even though that never happened before)


so check your black market and your resource packs 


enjoy


Nope. I didn't go to the Black Market. My queries (I have 1 both in development and research) are busy and will be free not before than 10 hours starting the moment.

So I had no reason to visit the Black Market and I didn't it.

I have about 50K+ of the checks in each resourse as I do the quests. It's not the issue. I tell, I did NOTHING. Really.

No options were available, I processed easy battlegrounds, sent few units to my enemies (they are far away, in hours) - and waited.

Since moderators do not have access to your account information please contact Support at  http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +5:00
alex.isakov
29 October, 2016, 4:46 PM UTC
alex.isakov said:

exxxe said:


alex.isakov said:


I sit and drank my drink looking at the game screen doing nothing and reading news in Firefox switching time from time there and back.

At some time the game, Stormfall, Age of War, stopped to refresh values of food/iron/gold. Usual thing, so I reload the page.

AND! I found that I was robbed for 40 saphires!!! They gone, nothing else happened

What's going?????

P.S. Saphires count just changed from 531 to 491. Nothing else changed.

ok you mentioned food iron and gold while also saying you have 40 sapphires missing

well sapphires wont vanish so you either accidentaly purchased a 30k pack which costs 40 sapphires 


or the refresh simply showed you the last up to date info of your bank (even though that never happened before)


so check your black market and your resource packs 


enjoy


Nope. I didn't go to the Black Market. My queries (I have 1 both in development and research) are busy and will be free not before than 10 hours starting the moment.

So I had no reason to visit the Black Market and I didn't it.

I have about 50K+ of the checks in each resourse as I do the quests. It's not the issue. I tell, I did NOTHING. Really.

No options were available, I processed easy battlegrounds, sent few units to my enemies (they are far away, in hours) - and waited.
Many thanks, the request was created. I am disappointed with the issue and I hope it will be resolved.
UTC +4:00
kalabasosice66
3 November, 2016, 7:56 PM UTC
i have a prob with my account because my saphire is down 
Frankiln
UTC +0:00
brunsonthomas
Moderator
3 November, 2016, 8:05 PM UTC

kalabasosice66 said:


i have a prob with my account because my saphire is down 

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/31182_40-saphires-disappeared---/?post=203181


Follow the instructions on this link. As stated Moderators cannot access your account.

UTC +5:00
exxxe
4 November, 2016, 7:29 AM UTC
brunsonthomas said:

kalabasosice66 said:


i have a prob with my account because my saphire is down 

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/31182_40-saphires-disappeared---/?post=203181


Follow the instructions on this link. As stated Moderators cannot access your account.

also maybe your payment was reversed check with your bank for that
I'am me and that is what i care about :)
UTC +3:00
Turin Turambar
9 December, 2016, 4:51 PM UTC
I had this EXACT thing happen to me just barely. 40 Sapphires just disappeared from my account. No reload, I had left for a little while, and when I came back they were gone! Was 903, now 863.
...Not all those who wander are lost...
UTC +8:00
brunsonthomas
Moderator
9 December, 2016, 5:56 PM UTC

Turin Turambar said:


I had this EXACT thing happen to me just barely. 40 Sapphires just disappeared from my account. No reload, I had left for a little while, and when I came back they were gone! Was 903, now 863.

Since moderators do not have access to your account information please contact Support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +5:00
alex.isakov
11 December, 2016, 11:32 PM UTC

exxxe said:


brunsonthomas said:


kalabasosice66 said:


i have a prob with my account because my saphire is down 

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/31182_40-saphires-disappeared---/?post=203181


Follow the instructions on this link. As stated Moderators cannot access your account.

also maybe your payment was reversed check with your bank for that

Guys, may be you are victims of the same bug I am.

When you develop some Dragon Art, it turns to green (free). BUT if you press it, you will be charged for saphires - at least I was.
UTC +4:00
Alina Bright
Community Manager
12 December, 2016, 10:52 AM UTC

alex.isakov said:


exxxe said:


brunsonthomas said:


kalabasosice66 said:


i have a prob with my account because my saphire is down 

http://plarium.com/forum/en/stormfall-age-of-war/bug-reports/31182_40-saphires-disappeared---/?post=203181


Follow the instructions on this link. As stated Moderators cannot access your account.

also maybe your payment was reversed check with your bank for that

Guys, may be you are victims of the same bug I am.

When you develop some Dragon Art, it turns to green (free). BUT if you press it, you will be charged for saphires - at least I was.

Alex, please, contact our Support Team and provide them with this information, so they can investigate this case for you >> http://support.plarium.com/index.php?/default/



Please be aware that such issues should be directed to the technical specialists from our Support Team.

UTC +2:00
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