This topic is closed

Sappires taken for paragon points no points given

3 Replies
karin.rylands
1 October, 2016, 3:52 PM UTC

while completing daily quests, paragon activated for 30 min, I decided to purchase 150 points to get to level 7 and have the personal quests complete automatically. 2200 sapphire's taken from my bank no level 7.

It takes much too long to get them playing and hard earned cash for the game just to be taking them.

First I lost dragon points due some bug now this. That trend continues and nothing gets done I will be done with this game and mind you not recommend to anyone on the contrary I will discourage them from ever playing.

This is an awesome setup if you could just fix all these problems, unless nobody cares about complaints!!!! 

Am I out of my sapphires for good? Is it possible for someone to answer that question?

UTC +4:00
brunsonthomas
1 October, 2016, 5:14 PM UTC

karin.rylands said:


while completing daily quests, paragon activated for 30 min, I decided to purchase 150 points to get to level 7 and have the personal quests complete automatically. 2200 sapphire's taken from my bank no level 7.

It takes much too long to get them playing and hard earned cash for the game just to be taking them.

First I lost dragon points due some bug now this. That trend continues and nothing gets done I will be done with this game and mind you not recommend to anyone on the contrary I will discourage them from ever playing.

This is an awesome setup if you could just fix all these problems, unless nobody cares about complaints!!!! 

Am I out of my sapphires for good? Is it possible for someone to answer that question?

Moderators cannot help you as we do not have access to your accounts . Please contact support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1

UTC +5:00
Vladimir Stojanovic
1 October, 2016, 7:43 PM UTC

Black market / Misc. / Paragon tab

In here you will find your purchased Paragon points then you only need to apply them.


UTC +2:00
Alyona Kolomiitseva
Community Manager
3 October, 2016, 9:39 AM UTC
Vladimir is right. Your Points are not applied automatically, You need to apply them manually from your Black Market.
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UTC +2:00
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