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My castle is being attacked by hackers.

10 Replies
Mysti Haze
30 September, 2016, 6:03 PM UTC

I  just discovered I have 567 reinforcements coming in from what seems to be 9 bots from names I have never heard of.  All these bots seem to be level 43.  These 'reinforcements' include legendaries and I don't  want them!


Is there any way to stop them?  I can't stay on line for next 12.5 hours so I can send them back as soon as they arrive.  I have to sleep and work.



UTC +11:00
Vladimir Stojanovic
30 September, 2016, 6:31 PM UTC

You need to be on line

UTC +2:00
brunsonthomas
Moderator
30 September, 2016, 6:40 PM UTC

Mysti Haze said:


I  just discovered I have 567 reinforcements coming in from what seems to be 9 bots from names I have never heard of.  All these bots seem to be level 43.  These 'reinforcements' include legendaries and I don't  want them!


Is there any way to stop them?  I can't stay on line for next 12.5 hours so I can send them back as soon as they arrive.  I have to sleep and work.



You need to be on line. Go to your Keep. Under other units find anyone who is not in your league and hit recall and send all their troops back.

As you are doing that, take screenshots of location and troops. Submit a ticket to support at 
UTC +5:00
Mysti Haze
1 October, 2016, 3:52 AM UTC
Thank you
UTC +11:00
Alyona Kolomiitseva
Community Manager
3 October, 2016, 9:45 AM UTC
Mysti Haze said:

Thank you
That's strange that someone wants to send you so many Reinforcements :) However, I'm surprised to hear about 569 Reinforcement squads. It's far beyond our limit. Or you mean the number of Units, not groups?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
IronApex Turok
7 October, 2016, 5:29 AM UTC
they are competing in the tournaments for sapphires.  instead of attacking, they park units at high level players hoping to catch defense PvP. 
UTC +0:00
Alyona Kolomiitseva
Community Manager
7 October, 2016, 8:07 AM UTC
IronApex Turok said:

they are competing in the tournaments for sapphires.  instead of attacking, they park units at high level players hoping to catch defense PvP. 
Oh, I see. But 539 incoming lines - that's just impossible :) 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Snowgoon
11 October, 2016, 12:46 AM UTC

Alyona Kolomiitseva said:


IronApex Turok said:


they are competing in the tournaments for sapphires.  instead of attacking, they park units at high level players hoping to catch defense PvP. 
Oh, I see. But 539 incoming lines - that's just impossible :) 

You seem to have missed the point completely

These are reinforcements sent from active BOT castles on Untamed Lands server


Hey! I know we're all in strung out shape but stay frosty and alert. We can't afford to let one of those bastards in here

Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
Alyona Kolomiitseva
Community Manager
11 October, 2016, 8:28 AM UTC
Snowgoon said:

You seem to have missed the point completely

These are reinforcements sent from active BOT castles on Untamed Lands server


Hey! I know we're all in strung out shape but stay frosty and alert. We can't afford to let one of those bastards in here

Bots should be reported to Support. But even bots are limited by game limits. Each player can accept only 500 incoming raids or 300 Reinforcements + 200 raids, if I remember correctly. So even bots can't send 501+ lines to you.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
Snowgoon
11 October, 2016, 1:52 PM UTC

Mysti sent multiple tickets to support - she is our league marshal and has been unable to login since this incident

She asked for help because her castle was being attacked by HACKERS and her request was ignored


Isn't that just typical?


Maybe we should all bury our head in the sand and hope this problem goes away by itself?


Hanging on in quiet desperation is the English way - Pink Floyd - http://prnt.sc/dv923b
UTC +0:00
Alyona Kolomiitseva
Community Manager
12 October, 2016, 9:40 AM UTC
Snowgoon said:

Mysti sent multiple tickets to support - she is our league marshal and has been unable to login since this incident

She asked for help because her castle was being attacked by HACKERS and her request was ignored


Isn't that just typical?


Maybe we should all bury our head in the sand and hope this problem goes away by itself?


I'm sure her request wasn't ignored. Our Support Team will look into her issue as soon as they can.
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
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