This topic is closed

Tracking troops lost in the dungeon

21 Reply
njnb
23 September, 2016, 6:37 PM UTC

Hello,

I raided, spies, troop movements

And I have not had any reports, my troops will not return

everything remains in indefinite movement in Tracking

I cleared my cache, try other browsers, nothing works


help me

UTC +7:00
brunsonthomas
23 September, 2016, 7:01 PM UTC

njnb said:


Hello,

I raided, spies, troop movements

And I have not had any reports, my troops will not return

everything remains in indefinite movement in Tracking

I cleared my cache, try other browsers, nothing works


help me

If you are using a Windows machine close all applications, reboot, reopen. Windows recently had updates sorebooting should clear up Windows and allow your game to work properly. if not contact support at http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

UTC +5:00
RAAZOR
24 September, 2016, 12:04 AM UTC
Did this issue get resolved? I'm having the same problem.
UTC +6:00
njnb
24 September, 2016, 7:31 AM UTC

no solution

no response to my ticket

UTC +7:00
exxxe
24 September, 2016, 8:31 AM UTC

njnb said:


no solution

no response to my ticket

pls be patient you shall receive a response 



I'am me and that is what i care about :)
UTC +3:00
njnb
24 September, 2016, 11:02 AM UTC

48 hours without response


not very responsive .... it's disappointing as a service

UTC +7:00
njnb
24 September, 2016, 10:43 PM UTC

72h without response.... 


very bad SaV
UTC +7:00
kardault
25 September, 2016, 5:03 AM UTC
Tracking of troops and reports not coming in,, Tracking in the keep is full of my spys and offense sent for raids ,, Will try the hard boot to fix the windows update but this started last night ,, all through today .. Needs a fix
UTC +5:00
njnb
25 September, 2016, 3:34 PM UTC

always Nothing ? hat...


help us !!!!!

UTC +7:00
exxxe
25 September, 2016, 4:29 PM UTC

njnb said:


always Nothing ? hat...


help us !!!!!

pls send me your ticket ID 


I'am me and that is what i care about :)
UTC +3:00
njnb
25 September, 2016, 9:44 PM UTC

exxxe said:


njnb said:


always Nothing ? hat...


help us !!!!!

pls send me your ticket ID 


MP send


Thanks

UTC +7:00
Alyona Kolomiitseva
Community Manager
26 September, 2016, 10:00 AM UTC
Hi! Have you received a reply?
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
UTC +2:00
njnb
26 September, 2016, 4:33 PM UTC

yes !


Mp with exxxe


it's OK for me


the game is OK for me

But I have not received mail or other but it does not matter

Good game

UTC +7:00
Lady Nerium KT-S2
8 October, 2016, 5:29 AM UTC

Troops not hitting or returning from raid -- Untamed server


I was asked to verify a problem where a player had sent their raiding troops at an inactive and they were stuck - they did not arrive at target, no report of any attack, and they did not return. Here is my result - it has been like this approximately 12 hours, and I have cleared cache, rebooted, re-logged in etc without result. 

Since then I have had another player report the same issue to me - 2 sets of raiding troops stuck, and caravans stuck in limbo as well. I have also received word that it has happened to other players in at least one other league today.

I will be sending a report to support and will have them submit their information as well, but I thought I would give you a heads up. From what I understand, our VIP team member is already working several of these limbo problems.




Un

I think, therefore I game.
UTC +5:00
exxxe
8 October, 2016, 7:46 AM UTC

lady Nerium 


this issue can occur all you have to do is contact support (which what you have already done)


also note that each affected player has to report it separately not just one 

I'am me and that is what i care about :)
UTC +3:00
IronApex Turok
8 October, 2016, 8:09 AM UTC
how do i get my castle to become one of those where attackers troops disappear?
UTC +0:00
Daniel
8 October, 2016, 3:55 PM UTC

A league member of mine has the same problem. I checked it and it got stuck also on the same castle that Lady Nerium has shown. He has his offense stuck there for around a week or so.


Also there is a castle on Dark Plains that if you try to visit it or check his hero it makes the game crushes. I tried it many times and got the same result , but i dont remember the coords of it  
UTC +1:00
Juglar del Viento
Moderator
8 October, 2016, 7:03 PM UTC

Dear Lords

all those that have problems with stucked troops please follow one of this instruction ( depends on the browsers you use )



HAR file and Firebug shows the same things, the main difference is that you can create a HAR file in Google Chrome, when in order to make a screenshot of your Firebug panel you need to use Mozilla Firefox. Here are the detailed instructions:




1) Firebug for Firefox - http://support.plarium.com/files/pscreen_instruction_en.pdf




2) HAR file for Chrome or Opera:



Chrome users - please follow these steps:



Access Chrome -> More Tools -> Developer Tools - http://screencast.com/t/dXnNlwFTV8y6- Access Network tabhttp://screencast.com/t/rRKZ9T9bsG- Try to access the game- Do the right click on any line and tick Save as HAR with content http://screencast.com/t/gxsrje20g




Opera users - please follow these steps:



1. Access Customize and control Opera -> Developer -> Developer Tools -- http://prntscr.com/c6fsyj



2. Access the Network tab --



http://prntscr.com/c6ftff



3. Try to access the game



4. Right-click on any line and select Save as HAR with content --



http://prntscr.com/c6ftff




Send HAR file or Firebug to our Support Team at http://support.plarium.com/Tickets/Submit/


once you have the file, please send it to support following this link and choosing 'loggin issues' in the proper section. with this file devs will be able to check ur accounts and see what is happening you all.

Regards


Resistance Is Futile
UTC +1:00
Lady Nerium KT-S2
8 October, 2016, 8:27 PM UTC

Ok,


#1 you lost me after "go to Developer Tools"

#2 what is a HAR file?

#3 I'm not having a login problem? 


I did a bug report to support, best I can do.

I think, therefore I game.
UTC +5:00
Juglar del Viento
Moderator
8 October, 2016, 9:22 PM UTC

Lady Nerium KT-S2 said:


Ok,


#1 you lost me after "go to Developer Tools"

#2 what is a HAR file?

#3 I'm not having a login problem? 


I did a bug report to support, best I can do.

Lady Nerium

when you click on developer tools a window on right will appear, click on network tab on top of that window, then select any line and click with right button on mouse and then select copy as HAR with content

this is a file to study ur lag problems and offers u a solution directly from support

you dont have login problems but yes lag problems and both are on same section on support

hope his can clarify ur questions

regards
Resistance Is Futile
UTC +1:00
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