Loading issue

7 Replies
Falstaff
30 July, 2016, 2:29 AM UTC
Unfortunately, in ignorance I completely tiled the inside of my castle with roads. It gave me 4,000 extra defensive points for my castle but it really bogs down loading the game. I have been sort of tolerating how it slowed down the game for me but your latest changes, this week, have made the game unplayable for me. Loading my castle now takes about 15 minutes & I can no longer visit other castles on the map -it  just freezes when I try. Can you do something about this?
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Stewart
30 July, 2016, 2:43 AM UTC

Go into edit castle mode and click on the piece of road and select destroy.


http://prnt.sc/bzbnlz

Noodle maker extreme
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Falstaff
30 July, 2016, 3:57 PM UTC
So are you telling me the only solution is I must destroy the 2,500 road tiles I put in my castle? This will take me days of work because edit mode is very unstable when there are a lot of road tiles in the castle. This is perhaps 20-30 hours of work. Furthermore can I get a credit for all the sapphires I spent building these tiles? This only became a serious problem this week so it is my opinion that palrarium has recently changed the rules & constraints of the game & this has made my sapphire investment useless.
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exxxe
30 July, 2016, 11:49 PM UTC

Falstaff said:


So are you telling me the only solution is I must destroy the 2,500 road tiles I put in my castle? This will take me days of work because edit mode is very unstable when there are a lot of road tiles in the castle. This is perhaps 20-30 hours of work. Furthermore can I get a credit for all the sapphires I spent building these tiles? This only became a serious problem this week so it is my opinion that palrarium has recently changed the rules & constraints of the game & this has made my sapphire investment useless.

lord Falstaff 


try to use a different browser, make sure both browser and flash player are up to date 

if the game still slow then contact support they will help you diagnose your loading issues

I'am me and that is what i care about :)
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exxxe
30 July, 2016, 11:54 PM UTC

Stewart_KT1 said:


Go into edit castle mode and click on the piece of road and select destroy.


http://prnt.sc/bzbnlz

lord stewart 


please be constructive and useful at advising players, as much as we appreciate our community's participation in the forum 


we would like for this participation to be correct and constructive and your resolution for the issue is not 
I'am me and that is what i care about :)
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Stewart
31 July, 2016, 12:07 AM UTC

I wasnt trying to be a smarty pants this time.


I have been through this on the facebook server an after all the hoops were jumped through it was determined that my brand new 6core PC with 128gb ram on a brand new install of windows and all up to date software was not capable of running the game properly.


Which led to the only solution i had which is what i sugested.
Noodle maker extreme
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Falstaff
31 July, 2016, 4:09 AM UTC
The Browser does not really make much difference in my opinion but things did get better today. I can now visit other castles without the script freezing. I still wish that the road tiles did not adversely effect loading speed so much but the game seems to be playable again.
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Alyona Kolomiitseva
Community Manager
1 August, 2016, 10:41 AM UTC
Please follow the instructions given in the pinned topic "Loading Issues". It's the first place where you should go if you have any troubles. 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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