Regarding the forum rules.

7 Replies
Gadheras
17 June, 2016, 2:01 PM UTC

You might want to make it more clear on the rules page who the adminstrator is and how to contact, if you need help from him/her.



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Nemanja
17 June, 2016, 4:38 PM UTC

Lord Gadheras,

whenever you need help all you have to do is to publish the post in relevant Forum topic.

There are moderators at your service, Community manager and administrators as last instance in the chain.
Nemanja
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Gadheras
17 June, 2016, 4:54 PM UTC

http://plarium.com/forum/en/rules/


Under point 1.3...


"While we will often defer to their judgment, if you have a question with a specific ruling by our moderators, please contact the Administrator of the Forum."


It's not clear who to contact regarding WHO is the Administrator of the forums. Have it added to the rules page and it would help players. 



 
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Nemanja
17 June, 2016, 5:58 PM UTC

Lord Gadheras,

easiest way to contact administrators is to locate some of their posts in this forum.On the left side of these posts there is button for sending them private message.
Nemanja
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Gadheras
20 June, 2016, 1:59 PM UTC

I still want someone like Alyona to chime in on this. Just because I know how to get hold of someone, doesn't necessary mean others does. And it shouldn't be to hard to alter the rule page to include who the "go to" person is. when you need help. 



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Juglar del Viento
Moderator
20 June, 2016, 6:39 PM UTC

Lord Gadheras

i thinks its simply and in clear way to understand in this post

also you have to pay attention to the phrase "Please note that the Community Managers will participate in Forum affairs only. Unfortunately, they will not be able to respond to your PMs. If you have an urgent request, send a PM to Lord Oberon. "

hope this can solve ur doubts

at ur disposal...regards

Resistance Is Futile
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Gadheras
20 June, 2016, 6:52 PM UTC

Juglar del Viento said:


Lord Gadheras

i thinks its simply and in clear way to understand in this post

also you have to pay attention to the phrase "Please note that the Community Managers will participate in Forum affairs only. Unfortunately, they will not be able to respond to your PMs. If you have an urgent request, send a PM to Lord Oberon. "

hope this can solve ur doubts

at ur disposal...regards



Okay, simple steps... "Include in the rules page, that the go to person is Oberon" or describe for players how to contact. Its not a big change to make happen. Also, if you post suggestions, Alyona seems to bring them forward right? This is such a suggestion. If you can get hold of the right person to make that happen, by all means. 


Also check your pm
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Alyona Kolomiitseva
Community Manager
21 June, 2016, 9:17 AM UTC

Hi, Gadheras. You've got a point here. I will add a link to Oberon's PM to our Forum rules.

Thank you for your suggestion and have a great day 
Plarium Community Manager. Please note that I will be unable to respond to your private messages, review your tickets, or check your account information. All technical issues should be directed to our Support Team at plrm.me/Support_Plarium
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