Greetings Lord Cacacontajocs!

Please, make sure you're on the right server. If that's not the case, please contact the Help Desk.

Hello m'lord!

No need to apologize, these things happen.

Glad I was able to help! 

Hi Guys,

Mine dissapears also, but no one is able to answer me where it goes.

Avok69 said:

Hi Guys,

Mine dissapears also, but no one is able to answer me where it goes.

I was playing on Untamed Lands, user Avok69

Lord Avok

make sure u are on Untamed Lands and no on Dark Plains. you can check the name of the server on top near your castle coordenates. if you are on wrong server click on name to switch between them

if this is not the case, please contact help desk in order they can check your logs and accounts and tell you what has happened. submit ticket

thanks alot, but i did logged on corect server.

The point is that i cannot submit a ticket, always cant pass stage 2, tryed 3 times.

I emailed directly on support's mails from site but none bothers to answer. 

I pm some moderators, also dint answered.

It's 5 days passed today, and if this problem wont solve i'll ask my money back.

Maybe you can help me further, or at least you're the only one that answered.

Lord Avok

sure is cause u are asked about ur castle coordinates or  u id. ask some friends if they still can see ur castle and tell you the coordinates.

we are now on weekend and support and plarium staff are away till monday.

dont worry i will pass your issue to CM's to see if they can help you but as i said this will be done tomorrow monday. so give me one or two days to try to see what has happened.

sorry for all the incoveniences. hope this can be solve soon

I provided them both :

name was Avok69

coords: 871/-569

In al cases the suport tells me "one of the required field is empty"

I'll wait for your answer on Monday if it's possible

Avok69 said:

I provided them both :

name was Avok69

coords: 871/-569

In al cases the suport tells me "one of the required field is empty"

I'll wait for your answer on Monday if it's possible

Thanks

Your castle is still there - http://prntscr.com/aqiu12

If you have logged in and been given a new castle then you must have used a different e-mail and password

When i logged, as usual, it starts a new game, directly,

It cant be another email, i'm using only 1 for games.

friends from profile were also deleted, if this help

Tony Hobson said:

Avok69 said:

I provided them both :

name was Avok69

coords: 871/-569

In al cases the suport tells me "one of the required field is empty"

I'll wait for your answer on Monday if it's possible

Thanks

Your castle is still there - http://prntscr.com/aqiu12

If you have logged in and been given a new castle then you must have used a different e-mail and password

What happens when you login? Have you started again at level one?

kool, how can i get it back? :)

Avok69 said:

When i logged, as usual, it starts a new game, directly,

It cant be another email, i'm using only 1 for games.

friends from profile were also deleted, if this help

Can we assume that you login and find yourself in a new castle with no House of Scrolls or no co-ordinates?
Build house of scrolls for new co-ordinates to appear
It is possible that your main account was hacked and e-mail changed without your knowledge.

Plarium.com is riddled with bots, scammers, hackers and alt accounts - you need help from support, sorry

Avok69 said:

can u advice me how to contact suport? I couldn;t contact them for 6 days. I have the coords of my village i have some scren schots with it, or maybe you can open a ticket, or find a way to contact them directly?

Maybe a Mod or Admin can report for you, but try the in-game link first

Give as much information as possible - I think that your e-mail needs to be reset ... but that is just a guess

http://support.plarium.com/enstormfall/Tickets/Submit/Step1/48

Avok69 said:

I provided them both :

name was Avok69

coords: 871/-569

In al cases the suport tells me "one of the required field is empty"

I'll wait for your answer on Monday if it's possible

Thanks

Greetings. 

If you receive the message which says 'One of the required fields is empty', please follow this instruction: http://support.plarium.com/ensparta/Knowledgebase/Article/View/151/0/how-do-i-find-my-id

And paste this ID to the 'ID or Coordinates' field when you submit a ticket.

can't acces the account to get the ID :(

worked with 0;0 coords thanks

no answer yet :(

it passed 2 days since i submited the ticket not 2 hours :(

it passed 2 days since i submited the ticket not 2 hours :(

nothing in inbox or spam