Important Update On The Black/White Screen Issue

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Moderators for Stormfall: Age of War wanted

Important Update On The Black/White Screen Issue

Good news, dear Lords and Ladies!
The technical issue connected with the Black/White screen problem some of you were experiencing has been successfully resolved. Please load the game to check, and kindly confirm if everything's functioning correctly now.
We thank you for your patience and cooperation in this matter. 🤗

Views

103

Comments

Dec 7, 2023, 14:1312/07/23

1 2 3

Jim Godec

Dec 7, 2023, 15:4112/07/23

03/28/20

Great but now i CAN NOT load the game,,,,,,,, good job

OlenkaAdmin

Dec 7, 2023, 16:0012/07/23

10/31/22

415

Jim Godec

Great but now i CAN NOT load the game,,,,,,,, good job

Lord, please restart tha Plarium Play app. It will surely help.😉

Robert Reynolds

Dec 8, 2023, 00:2312/08/23

12/28/20

i cannot log in as well tried uninstalling and re installing nothing.

Robert Reynolds

Dec 8, 2023, 00:2412/08/23

12/28/20

it says launching for about 2 seconds than goes back to play

FortMayne

Dec 8, 2023, 02:5012/08/23

Dec 8, 2023, 03:19(edited)

12/23/16

it now takes about five minutes for Me to log in... problem not fixed, just changed... 28 !!! minutes later, still trying to load... bout to call it a night, two long days ahead, I'll miss the brawl etc... mebbe you'll fix it some time next WEEK

OlenkaAdmin

Dec 8, 2023, 09:4812/08/23

10/31/22

415

Robert Reynolds

it says launching for about 2 seconds than goes back to play

Lord, try reloading the Plarium Play application and check if your Internet connection is stable enough. If the issue persists, please follow this link to submit a support request, so the team can investigate your case and offer a possible solution: https://social-support.plarium.com/hc/en-us/requests/new

OlenkaAdmin

Dec 8, 2023, 09:5112/08/23

10/31/22

415

FortMayne

If this situation is still relevant to you, please give us more details via the link: https://social-support.plarium.com/hc/en-us/requests/new Our team will identify the reason for this problem and send you the necessary steps to follow to resolve it asap.😉

Wesley Pringle

Dec 8, 2023, 16:1312/08/23

02/22/16

1844

if you already have a ticket started do not place another one just answer and add to any replies when you get them.

Reginald Espinosa

Dec 9, 2023, 19:3912/09/23

11/25/20

My game was never broken. Now Ive missed 3 events because I cant launch my game. Done everything from uninstalling to clearing cache to a combination along with restarting before installing etc. 3 days lost from expanding battle pass 😟

Bob Ward

Dec 11, 2023, 19:1812/11/23

12/15/20

Bob Ward

Dec 11, 2023, 19:1912/11/23

12/15/20

How do we fix this??? Support doesn't want to know, No help at all.

Wesley Pringle

Dec 11, 2023, 21:2312/11/23

02/22/16

1844

When did you contact support ?

Wesley Pringle

Dec 11, 2023, 21:3212/11/23

02/22/16

1844

Support has been extremely busy the last couple weeks please be aware it is best to wait for a reply before sending more tickets, it will cause a great deal of delay if if you stack support request on top of each other

Wesley Pringle

Dec 12, 2023, 02:0012/12/23

02/22/16

1844

how long ago did you contact them?

Bob Ward

Dec 12, 2023, 19:2412/12/23

12/15/20

Sunday 10th Dec

Auto reply

Bob Ward

Dec 12, 2023, 19:2912/12/23

12/15/20

I did what the last post said un/reinstall now I have this problem.

The install tabs don't work.

Bob Ward

Dec 12, 2023, 21:4212/12/23

12/15/20

All done now I have managed to install and get in

Dan Eden

Dec 13, 2023, 02:3312/13/23

12/15/20

What did you do to fix grey tab wont install ?

Bob Ward

Dec 13, 2023, 11:3912/13/23

12/15/20

found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle

OlenkaAdmin

Dec 13, 2023, 11:4512/13/23

10/31/22

415

Bob Ward

found every file in File Explorer and deleted it. Then downloaded Plarium from the correct site www.plarium.com and Bobs your uncle

I'm happy to hear that! Enjoy the game, Lord!🙂

1 2 3

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