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Wrong Tournament Rewards

Moderators for Stormfall: Age of War wanted

Wrong Tournament Rewards

Hello all! This is a follow-up update regarding the situation with the incorrect rewards in the XP Tournament. 

Seeing that, indeed, the whole issue has turned out to be quite acute, we have decided to return the troops lost in the battles within the period the wrong numbers were being displayed as a reward in the Tournament (that is, 12:00 PM UTC, December 27 through 10:00 AM UTC, December 28). The troops will be returned to your Catacombs in the nearest future. 

Once again, we apologize for making this mistake and taking a lot longer than we should have to correct it. Hopefully, this additional remedy step will help you to get back on your feet.

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48
Comments
65
Dec 30, 2021, 15:0812/30/21
Jan 2, 2022, 17:0001/02/22
04/16/16
137

3 DAYS LATER....   THIS IS A JOKE !!!



(JB)  Dec 31, 2021, 18:502 days

Haven't seen my troops Yet !!!


Alina  COMMUNITY MANAGER

Dec 30, 2021, 17:38 Yesterday

All battles, my Lords and Ladies - PvP, Battlegrounds, etc. 

All the troops will be back tonight. Unfortunately, it's not possible to send an in-game message to everyone due to some technical reasons. So, we rely on the post above and our mods.   


When is tonight ???

Must be some "other" technical reason my troops have not returned


And we rely on the post above and our mods, to speak on behalf of Plairum in a truthful manner. 

BiohazarDModerator
Jan 3, 2022, 00:2401/03/22
10/04/13
3785
(JB)

3 DAYS LATER....   THIS IS A JOKE !!!



(JB)  Dec 31, 2021, 18:502 days

Haven't seen my troops Yet !!!


Alina  COMMUNITY MANAGER

Dec 30, 2021, 17:38 Yesterday

All battles, my Lords and Ladies - PvP, Battlegrounds, etc. 

All the troops will be back tonight. Unfortunately, it's not possible to send an in-game message to everyone due to some technical reasons. So, we rely on the post above and our mods.   


When is tonight ???

Must be some "other" technical reason my troops have not returned


And we rely on the post above and our mods, to speak on behalf of Plairum in a truthful manner. 

As said before, there was an issue with the script where it didn't cover losses on defensive bgs.  When plarium staff get back on monday I expect they'll get it fixed very quickly.  

Jan 3, 2022, 09:3901/03/22
12/14/15
41

Got nothing back, if people got back their off losses in the b/gs as stated above I haven't. So am still owed off and def troops. Everything in other words. What about the troops lost in PvP was told they were being refunded as well ? Whole fiasco is a joke, would like it sorted out a.s.a.p.

Jan 3, 2022, 11:1501/03/22
12/15/20
6

Daemon, pvp players win this, they got huge xp reward, returning units and big pvp points. All complaning about Bgs, but the real winners are the ones that got back their units, i really hope the small leagues that got raped by VLK getting back their units fast or they just quit the game. I still need back units too and im tired of waiting. They announced this 4 days ago and still nothing.

Jan 3, 2022, 12:1601/03/22
Jan 3, 2022, 12:35(edited)
05/29/14
8

The return program is over ? 

I got 0 back...

0 offence units

0 deffence units

If I will not get my units I will delete the account .


Jan 3, 2022, 14:0301/03/22
Jan 3, 2022, 14:05(edited)
02/22/16
1844
BiohazarD

As said before, there was an issue with the script where it didn't cover losses on defensive bgs.  When plarium staff get back on monday I expect they'll get it fixed very quickly.  

It will be Tuesday seems the office has an extra day off so tomorrow they will see these replies and hopefully they will be addressed


Jan 4, 2022, 14:3401/04/22
01/01/17
5

Got nothing back........Someone from Plarium to tell us when the rest of us will get their troops back or is fix only for some????

Jan 4, 2022, 14:4501/04/22
02/22/16
1844
Arsene Lupin

Got nothing back........Someone from Plarium to tell us when the rest of us will get their troops back or is fix only for some????

I am told there will be more troops returning in a few hours the devs have found what went wrong and are in the process of working on the return of more troops to those that have lost them earning event points during the time before the reward changed.

Jan 5, 2022, 10:3701/05/22
05/29/14
8

Alina,

Are we gonna get the units back or not.

We know that plarium have very bad customer care but at least have the decency to Tell me YES or NO.


6 days passed Alina!

In the future if u know that u will not keep your word...Dont speak at all!

Jan 5, 2022, 11:1301/05/22
07/12/17
36

Hi, only had my off troops returned, got none of my def, so fix still not done correctly. Please could someone have a look and deal with this. Lost very few off my losses were mainly on my def so this isn't fair. So still no money comming from me to you. Shame on you Plarium. :(

Jan 5, 2022, 12:1701/05/22
Jan 5, 2022, 12:18(edited)
12/14/15
41
Alina

All battles, my Lords and Ladies - PvP, Battlegrounds, etc. 

All the troops will be back tonight. Unfortunately, it's not possible to send an in-game message to everyone due to some technical reasons. So, we rely on the post above and our mods. 

Just got back off troops. Where are my def ? are you still working on this ? Wesley said it would be sorted today, please can everyone have an update as to how you are getting on. Once this statement was issued it should be honored and everything returned. I am a b/g player and am playing the comp at the mo, needed those troops for a last push in the tourney, so pretty please can you sort this out.

Jan 5, 2022, 14:1401/05/22
02/22/16
1844
Daemon

Just got back off troops. Where are my def ? are you still working on this ? Wesley said it would be sorted today, please can everyone have an update as to how you are getting on. Once this statement was issued it should be honored and everything returned. I am a b/g player and am playing the comp at the mo, needed those troops for a last push in the tourney, so pretty please can you sort this out.

I just asked for more information on the timeframe 


Jan 5, 2022, 14:3001/05/22
02/22/16
1844

I am told that all returned units will be in offense (even for losses of defense) 

If you didn't not recieve any returns and you think you have some due to you Please contact me I will give you a link to support to make your claim.


Jan 5, 2022, 15:1401/05/22
12/14/15
41

I lost far more def than off, the return of my off only is again a cop out and slanted towards big PvP PLAYERS. If I received the same resource value as I lost but in off, shouldn't I have gained more than 8000 dragons. Still if that's the way they are playing it, I for one will save quite a bit of cash this year as my spending on this game will be zero. Many thanks Plarium. :(

Jan 5, 2022, 18:0401/05/22
05/29/14
8
Wesley Pringle

I am told that all returned units will be in offense (even for losses of defense) 

If you didn't not recieve any returns and you think you have some due to you Please contact me I will give you a link to support to make your claim.


do you mean: we will recieve only the units lost in Red Bg?

Jan 5, 2022, 18:1301/05/22
02/22/16
1844
Shinobi

do you mean: we will recieve only the units lost in Red Bg?

What I meant Is  all returned units will be Offence including the defense that was lost will be coverted to offense in the return of troops


Jan 5, 2022, 19:1601/05/22
12/14/15
41

Having used a b/g calculator with the lost troops on the day in question, Which I wrote down, the calculation results that I should have gained another 72 - 75000 dragons to balance it out. All that has been returned is off losses, to be fair that's fine, but please don't LIE about it and say everything was converted to off which it clearly wasn't. Yes I can submit a ticket and they will add lie onto lie and explain how that is right. I will vote this with my pocket and keep my money. Shoddy ending to this whole thing. :(

Jan 5, 2022, 20:0401/05/22
05/29/14
8

I receive 0 units!

should I wait or make a tiket ?

are devs still working ?

Jan 5, 2022, 20:1001/05/22
12/22/14
113

I have to say, as a neutral player in all this, the sense of entitlement is amazing. Nobody should have gotten any troops back. The fact that any of you did is like winning the Plarium lottery. 

Anyone complaining that they didn't get enough free troops back that they willingly killed knowing they wouldn't get enough sapphs to revive those troops...

It's like complaining that you got handed the keys to a new sports car, but you don't like the colour. 

Just be grateful for once that Plarium made a crazy decision and you made out from it. 

Jan 5, 2022, 20:1401/05/22
03/23/18
7

Have got zero returned units from the accounts where defencive bgs were played on! Lets hope it wont take forever to recieve my troops back.