Didn't we fill out something like this or close to a while back too?
It's all little to late... The community is not there any longer. We had to many friends depart and won't coming back, and the new ones coming to try the game just wont replace the ones that left. What you got left is mostly salty people holding on to to a hope of something to change, or just refuse to let go of a pet they spent to much time, effort some a lot of money on. Game like these need content creators, you know those players that put in more time than is healthy for them, creating events and happenings that spurs activity. There is little left of that too.
Suppose it can be scary to be a critique or voice a opinion these days, as you get labeled a troll and slapped with a ban. You gag the players, refusing certain topics to be discussed at all. Topics that players actually feel strong about. We have no real communication with devs, or Plarium at all. CM's says they take things further to devs and then.. nothing.... You need to realize, players is a stake holder in your game. We are walking money bags. Abuse us to much and we walk out the door.
The whole gaming industry is under scrutiny from gaming/gambling commissions all over the world in regards of loot boxes and similar. Players getting addicted to spending in games and so forth. I hope it all come crashing down with regulations and oversight. Shout at me for want it all for free, but I won't. Any business need a income, but it need to be realistic and fair over the customers. Flashing me "best deals" that cost more than the mortgage I play on my house, is just insulting.
So, no Plarium.... don't ask us to help improve the community. You help us by improve the game and give us a game we want to play. Keep cram more paywalls down our throats, please do. I know for sure I won't be spending a nickle more.
Maybe you should try play your own games out in the real world with the rest of us, and remember, bring your visa card, you need it.