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We all hate Lag and not being able to log in!

We all hate Lag and not being able to log in!

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Moderators for Stormfall: Age of War wanted
Jul 24, 2023, 14:1207/24/23
02/22/16
1846

We all hate Lag and not being able to log in!

Hello Stormfallers As many have had problems with launcher Loads and Game lag at times when I have not there are many reason  this could Be and most answers can be found in this Link https://race.com/blog/what-causes-lag-in-games/   

To test your speeds I have also added an Internet speed test that can help you to see if there is a problem with your internet speeds, jitter (measurement of internet Latency) as well as ping rate the lower the better! 

https://empireaccess.speedtestcustom.com/.../dc0633c0... 

I have  had  a couple times even My excellent ISP  has had an issue so no one is immune but  hopfully this information will help to  sort things Out  so  as a first line of  defense try this information 

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163
Comments
62
Comments
Aug 14, 2023, 11:1208/14/23
01/23/20
37

Nasty *****, during beginning the balurs event on the beacons.

Aug 14, 2023, 11:2708/14/23
02/22/16
1846

I  understand  complelely how  you feel The  team is working on it!



Aug 14, 2023, 20:5808/14/23
03/22/16
34

Server 1 & 3 are working here but if i try to log in on server 2 it stops on 99% and i cant log in. others log in on my internet and can play server 1 & 3 but if you go to server 2 it stalls on 99%. is there any way to tell the game to go on server 1 or 3 at start? any account trying to log in on server 2 will be stuck and wont be able to play the game on any server

Aug 14, 2023, 22:1108/14/23
09/06/16
5

As soon as they solve the 99% problem in the charging process?


Already 1 day lost from the game :(

Aug 14, 2023, 22:1208/14/23
09/06/16
5

me too Dragonius :(

Aug 14, 2023, 22:1408/14/23
02/22/16
1846

I  know  I'm not  happy either you can trust I'm forwarding all comments> along with my own 



Aug 14, 2023, 23:3008/14/23
03/30/16
7

Also been stuck for  over 12 hours at 99% - just for kicks and giggles I have tried all the troubleshooting, looks like this is Plarium's issue and not any of my computers...


Aug 15, 2023, 00:0408/15/23
09/06/16
5

Hi Wolfkeeper

the problem is plarium after the update, because some users enter the game and others are stuck at 99% on the same computer.


So confirmed that it is not a computer problem


It's incredible that it's been more than 12 hours since we can't get in, a shame since it makes us lose a lot of things and lose interest. It shouldn't crash for an update :(

Aug 15, 2023, 00:3208/15/23
02/10/17
12

Looks as if they would have some way to tell us sorry were down . Nothing ever we sit here playing the erase this erase that  reload re enter all log in info again  . Nothing then have to hunt the internet to find there down . Active packs lost  barely anything in return for it .  Each Update gets more screwed up then the last . Tell us which department is so bad at there job this keeps happening over and over . Maybe this department needs a firm boot and some fresh faces .  Then Ohh  spend more money in a game that can not get stuff correct atleast 95% of the time . 

DariaCommunity Manager
Aug 15, 2023, 09:4208/15/23
10/31/22
866

Dear players! 

Our team is aware of the game's loading situation and is working diligently to resolve the issue. As soon as we have new information as well as good news, we will let it be known. 

Thanks for your patience! 🙌

Aug 15, 2023, 09:5408/15/23
02/22/16
1846

Game  is now  working again!


Aug 15, 2023, 11:1008/15/23
01/06/18
20

yes, only 24 hours of uncertainty for many of us.

why there is no explanation or apology from Oberon for repeated system failures like we're in the real war zone?

Aug 15, 2023, 12:4908/15/23
02/22/16
1846
Raodme

yes, only 24 hours of uncertainty for many of us.

why there is no explanation or apology from Oberon for repeated system failures like we're in the real war zone?

There were 2 Penitence gift awarded during this  time  to say  a sorry was not  given is untrue

i

I'm not  saying they equaled the  losses but let's be Factual  And  I have been answering as well as I could to properly placed commets (and  I even allowed Off topic  comments  to  remain in other  threads ) that will now  need to be  removed by  posters  or I will remove them ( without  penalty this time ) 

Nov 28, 2023, 05:4911/28/23
10/04/14
9


i

PLEASE help me understand this. just started occuring. for no reason 5-6 days ago

it is driving me crazy ; game isnt playable. keeps crashing !!

Nov 28, 2023, 18:5211/28/23
10/04/14
9

today i dusted off my older laptop ; and started plarium_play ; so of course its been about a year ; that machine. had to update the app

and then its done ; i launched stormfall = exact same message & crash !!

so i can only conclude... that something being sent to my laptops ; from plarium for this last weeks update- is causing this flash_wrapper.exe to encounter conflicts/issues & crash

someone please help me. advise me. im at my wit's end

Nov 28, 2023, 23:0911/28/23
02/22/16
1846

Dear Players, 

We want to inform you that our technical team is actively working on resolving the current issue affecting many of your game accounts. Rest assured, we are dedicated to addressing the situation as quickly as possible to minimize any disruptions.

We understand the importance of keeping you informed, and we will provide regular updates on the progress of the resolution. Your patience and understanding during this time are greatly appreciated.

If you have any questions or concerns, please feel free to reach out to strategy.support@plarium.com or via the request form: https://social-support.plarium.com/hc/en-us/requests/new 

Nov 29, 2023, 02:4111/29/23
10/04/14
9

i used a friend's laptop running windows 10 ; installed the app ; did the updates & it hasnt glitched once... 

so the issue seems to be that the last update is causing some "flash_wrapper.exe crash" or conflict with windows 7



Nov 29, 2023, 12:4711/29/23
02/22/16
1846

It maybe because 7 has not had a upgrade since January 2023 it just maybe time to upgrade your system