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I lost my troops because of a bug. The recall buton didn t work

I lost my troops because of a bug. The recall buton didn t work

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Moderators for Stormfall: Age of War wanted
Feb 9, 2018, 08:3402/09/18
4

I lost my troops because of a bug. The recall buton didn t work

I had a problem the day before. I ve send a attack, i wanted to recall it but the recall buton was doing nothing, the game was working, i just couldn t press that buton. That s how i lost a lot of troops and i m so mad about that. You really need to fix this problem. I also want to recover my looses because it's not fair to loose them like that. I m waiting for a answer.
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Agent HelenTechnical Support
Feb 9, 2018, 10:2702/09/18
10/24/17
796

Hello, please note that a bug is a malfunction of the game that regularly repeats on several accounts and does not go away until developers fix it. If the button was not working at that particular time, it is related to loading issues with cache or Internet connection. Please refer to the Ultimate Loading Troubleshoot to know how to deal with loading problems. Such cases are not available for reimbursement according to our Refund policy

I have tested the work of the recall button and it works well. Since the issue has not been classified as a bug, the topic will be closed. 

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