Geists disappear from Goods without being placed in Champions list

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Geists disappear from Goods without being placed in Champions list

Moderators for Stormfall: Age of War wanted

Sparkster

Jun 19, 2020, 13:0506/19/20

12/20/14

Geists disappear from Goods without being placed in Champions list

The tower event just completed.

I was rewarded 22 geists which showed under Goods.

I just claimed 7 of the 22 and now show as having 15 left to be claimed.

When I go to Champions list, there are ZERO geists showing. What happened to 7 geists I claimed??

Playing on Plarium Play app Stormfall Age of War - The Dark Plains.

uid 895408 / pp7530965 / The Dark Plains / segment00

I'm not sure what caused this I just claimed the geists as I always have and the game responded with an acknowledgement that the geist was claimed.

I have reset cache in the game client and reloaded and it still shows only 15 geists under Goods to be claimed and no geists in my champions list.

Please check the logs to see what happened?

I am unsure of claiming more gesits as they may end up disappearing as well and they will be gone in 6 days if I don't claim them.

Sparkster

Comments

MicModerator

Jun 19, 2020, 15:3606/19/20

02/22/19

1379

Hello my Lord, is really strange this situation ,since is the only complaint of this type !

I will forward to the technical team , for sure it will be checked after the weekend !

I wish you a good day and good battles !

Wesley Pringle

Jun 19, 2020, 16:0406/19/20

02/22/16

1844

I find that at the times I collect my geist and rewards from The tower events if they are missing afterwards all I need to do is reset the game and they show up If not Just Clear your Browser Cache and the reset and that should solve the issue. If not please come back and let us know

Sparkster

Jun 19, 2020, 20:5506/19/20

12/20/14

As was already previously stated.

I am using the Plarium Play App. (Not a browser)

The reset cache option was already used and when I logged back in, it still shows 15 geists under goods and no geists listed under my Champions list.

I appreciate the thought, but please read the original message.

Sparkster

Jun 20, 2020, 01:1906/20/20

12/20/14

I just installed the new update that was released.

I had not noticed the small orange icon on the launcher previously (might want to make that more pronounced) and clicked it when re-loading the game for the start of a new day (reset) and it updated the Plarium Play client and after installing the new update, the geists are now appearing in my Champion list?

Why would an update effect this?

Wesley Pringle

Jun 20, 2020, 10:4706/20/20

Jun 20, 2020, 10:48(edited)

02/22/16

1844

It could be that the Update was not the cause it may of been the Fix. I'm glad you have your Geist where they need to be now As far as the Update Icon why not suggest it be made more noticeable In the suggestions area :) https://plarium.com/forum/en/stormfall-age-of-war/451_suggestions/ as the issue is solved I will close this Bug report

The topic is locked. You cannot post comments.

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You cannot post comments.","title":"Geists disappear from Goods without being placed in Champions list","authorRole":"","contentDraftJs":"","contentHtml":"<p>The tower event just completed.</p><br><p>I was rewarded 22 geists which showed under Goods. </p><br><p>I just claimed 7 of the 22 and now show as having 15 left to be claimed. </p><br><p>When I go to Champions list, there are ZERO geists showing. What happened to 7 geists I claimed??</p><br><p>Playing on Plarium Play app Stormfall Age of War - The Dark Plains. </p><br><p>uid 895408 / pp7530965 / The Dark Plains / segment00</p><br><p>I'm not sure what caused this I just claimed the geists as I always have and the game responded with an acknowledgement that the geist was claimed. </p><br><p>I have reset cache in the game client and reloaded and it still shows only 15 geists under Goods to be claimed and no geists in my champions list. </p><br><p>Please check the logs to see what happened? </p><br><p>I am unsure of claiming more gesits as they may end up disappearing as well and they will be gone in 6 days if I don't claim them. </p><br>Sparkster","createdDate":"1592571900000","folderId":"50","id":"199553","authorId":"5011781","authorRegistered":"1419104818970","authorName":"Sparkster ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"207","commentsCount":"5","likesCount":"0","authorCommentsCount":"9","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/199553_geists-disappear-from-goods-without-being-placed-in-champions-list/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7378513/","commentUrl":"/forum/en/comment/topic_792112/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello my Lord, is really strange this situation ,since is the only complaint of this type !</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I will forward to the technical team , for sure it will be checked after the weekend !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good day and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1379","userName":"Mic","createdDate":"1592580978677","editedDate":"0","id":"792112","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792112","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1162852/","commentUrl":"/forum/en/comment/topic_792117/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<p>I find that at the times I collect my geist and rewards from The tower events if they are missing afterwards all I need to do is reset the game and they show up If not Just Clear your Browser Cache and the reset  and that should solve the issue. If not please come back and let us know </p><br>","userRegistered":"1456103790537","userCommentsCount":"1844","userName":"Wesley Pringle","createdDate":"1592582675260","editedDate":"0","id":"792117","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792117","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5011781/","commentUrl":"/forum/en/comment/topic_792155/"},"strings":{"userRole":"","userId":"5011781","contentDraftJs":"","contentHtml":"<p>As was already previously stated. </p><br><p>I am using the Plarium Play App. (Not a browser)</p><br><p>The reset cache option was already used and when I logged back in, it still shows 15 geists under goods and no geists listed under my Champions list. </p><br>I appreciate the thought, but please read the original message. ","userRegistered":"1419104818970","userCommentsCount":"9","userName":"Sparkster ","createdDate":"1592600123977","editedDate":"0","id":"792155","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5011781/","commentUrl":"/forum/en/comment/topic_792207/"},"strings":{"userRole":"","userId":"5011781","contentDraftJs":"","contentHtml":"<p>I just installed the new update that was released. </p><br><p>I had not noticed the small orange icon on the launcher previously (might want to make that more pronounced) and clicked it when re-loading the game for the start of a new day (reset) and it updated the Plarium Play client and a<span style=\"color: inherit;\">fter installing the new update, the geists are now appearing in my Champion list? </span></p><br>Why would an update effect this? ","userRegistered":"1419104818970","userCommentsCount":"9","userName":"Sparkster ","createdDate":"1592615954910","editedDate":"0","id":"792207","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792207","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1162852/","commentUrl":"/forum/en/comment/topic_792251/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<p>It could be that the Update was not the cause  it may of been the Fix. I'm glad you have your Geist where they need to be now  As far as the Update Icon why not suggest it be made more noticeable In the suggestions area  :)  <a href=\"//plarium.com/forum/en/stormfall-age-of-war/451_suggestions/\" target=\"_blank\">https://plarium.com/forum/en/stormfall-age-of-war/451_suggestions/</a>  as the issue is solved I will close this Bug report </p>","userRegistered":"1456103790537","userCommentsCount":"1844","userName":"Wesley Pringle","createdDate":"1592650057287","editedDate":"1592650098657","id":"792251","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"792251","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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What happened to 7 geists I claimed??</p><br><p>Playing on Plarium Play app Stormfall Age of War - The Dark Plains. </p><br><p>uid 895408 / pp7530965 / The Dark Plains / segment00</p><br><p>I'm not sure what caused this I just claimed the geists as I always have and the game responded with an acknowledgement that the geist was claimed. </p><br><p>I have reset cache in the game client and reloaded and it still shows only 15 geists under Goods to be claimed and no geists in my champions list. </p><br><p>Please check the logs to see what happened? </p><br><p>I am unsure of claiming more gesits as they may end up disappearing as well and they will be gone in 6 days if I don't claim them. </p><br>Sparkster","createdDate":"1592571900000","folderId":"50","id":"199553","authorId":"5011781","authorRegistered":"1419104818970","authorName":"Sparkster ","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"207","commentsCount":"5","likesCount":"0","authorCommentsCount":"9","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/199553_geists-disappear-from-goods-without-being-placed-in-champions-list/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/7378513/","commentUrl":"/forum/en/comment/topic_792112/"},"strings":{"userRole":"Moderator","userId":"7378513","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">Hello my Lord, is really strange this situation ,since is the only complaint of this type !</span></p><p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I will forward to the technical team , for sure it will be checked after the weekend !</span></p><span style=\"font-weight: bold; font-style: italic; color: rgb(255, 255, 0);\">I wish you a good day and good battles !<img src=\"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall/smiles/hooray.png\" class=\"smiles postImage\"></span>","userRegistered":"1550858952113","userCommentsCount":"1379","userName":"Mic","createdDate":"1592580978677","editedDate":"0","id":"792112","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/throne-kingdom-at-war/avatars/11.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792112","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1162852/","commentUrl":"/forum/en/comment/topic_792117/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<p>I find that at the times I collect my geist and rewards from The tower events if they are missing afterwards all I need to do is reset the game and they show up If not Just Clear your Browser Cache and the reset  and that should solve the issue. If not please come back and let us know </p><br>","userRegistered":"1456103790537","userCommentsCount":"1844","userName":"Wesley Pringle","createdDate":"1592582675260","editedDate":"0","id":"792117","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792117","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5011781/","commentUrl":"/forum/en/comment/topic_792155/"},"strings":{"userRole":"","userId":"5011781","contentDraftJs":"","contentHtml":"<p>As was already previously stated. </p><br><p>I am using the Plarium Play App. (Not a browser)</p><br><p>The reset cache option was already used and when I logged back in, it still shows 15 geists under goods and no geists listed under my Champions list. </p><br>I appreciate the thought, but please read the original message. ","userRegistered":"1419104818970","userCommentsCount":"9","userName":"Sparkster ","createdDate":"1592600123977","editedDate":"0","id":"792155","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792155","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/5011781/","commentUrl":"/forum/en/comment/topic_792207/"},"strings":{"userRole":"","userId":"5011781","contentDraftJs":"","contentHtml":"<p>I just installed the new update that was released. </p><br><p>I had not noticed the small orange icon on the launcher previously (might want to make that more pronounced) and clicked it when re-loading the game for the start of a new day (reset) and it updated the Plarium Play client and a<span style=\"color: inherit;\">fter installing the new update, the geists are now appearing in my Champion list? </span></p><br>Why would an update effect this? ","userRegistered":"1419104818970","userCommentsCount":"9","userName":"Sparkster ","createdDate":"1592615954910","editedDate":"0","id":"792207","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/stormfall/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"792207","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1162852/","commentUrl":"/forum/en/comment/topic_792251/"},"strings":{"userRole":"","userId":"1162852","contentDraftJs":"","contentHtml":"<p>It could be that the Update was not the cause  it may of been the Fix. I'm glad you have your Geist where they need to be now  As far as the Update Icon why not suggest it be made more noticeable In the suggestions area  :)  <a href=\"//plarium.com/forum/en/stormfall-age-of-war/451_suggestions/\" target=\"_blank\">https://plarium.com/forum/en/stormfall-age-of-war/451_suggestions/</a>  as the issue is solved I will close this Bug report </p>","userRegistered":"1456103790537","userCommentsCount":"1844","userName":"Wesley Pringle","createdDate":"1592650057287","editedDate":"1592650098657","id":"792251","entityId":"199553","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_4.png"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"792251","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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