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League Chests and Hero Inventory not working correctly, Lost Chests, Lost Items

League Chests and Hero Inventory not working correctly, Lost Chests, Lost Items

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Moderators for Stormfall: Age of War wanted
Jan 29, 2019, 13:4701/29/19
01/29/19
1

League Chests and Hero Inventory not working correctly, Lost Chests, Lost Items



The platform : FACEBOOK

The server THE DARK PLAINS

The feature that causes the issue  LEAGUE CHESTS & HERO INVENTORY


The exact steps you performed before the bug arose CLICKED ON A CHEST TO OPEN, CLICKED ON HERO ITEM TO SELL

Any special conditions that caused the bug to appear (active events, applied bonuses, etc.);  NONE I AM AWARE OF

What should have happened;  I SHOULD HAVE RECEIVED PRIZES FOR 2 SUPERIOR CHESTS,  I SHOULD HAVE RECEIVED 9 RARE CHESTS

What actually happened. 

TWO SUPERIOR CHESTS JUST DISAPPEARED,  

TEMP INVENTORY ONLY HELD 6 RARE CHESTS AND DID NOT OVERWRITE OLDER ITEMS, 

I HAD TO USE 40+ HOURS OF BOOSTS TO CLEAR OUT ITEMS INSTEAD OF JUST LETTING UNWANTED ITEMS "DIE" IN THE TEMPORARY INVENTORY AREA.

I was trying to open chests I received from the League Tower Tournament, as well as 3 that league members had purchased. The interface was slow and laggy. 


 Two of the Superior Chests when I opened them they just disappeared from the list and I received no items. 


 One of the chests said I had received a "Rare Pack" but nothing showed up in my Hero Inventory. 


 I received another Rare Pack, and instead overwriting older items in my Temporary Inventory, it just cut it off at 6 chests instead of 9, and left the older items in there. 


 I then proceeded to try and boost a bunch of items in my inventory to clear up room and the interface was laggy, and would not display items I was selling unless I exited and re-entered the interface.




segmentServerAddress: https://sffb1s02.plrm.zone/ElvesFb/Segment02/segment.ashx

errorMessage: HTTP Status 500

methodName: ReorderInventory

socialId: fb1112852959

httpStatus: 500

requestDto: {"r":856092,"y":null,"ls":0,"m":[],"z":[],"g":451692,"t":1548768114797,"u":1548767663105,"an":-62135596800000,"mr":[],"lt":1,"cr":[],"km":119264,"o":{"i":{"2223":1050,"2484":1051,"2490":1055,"2356":1044,"2376":1032,"2222":1039,"2442":1056,"2444":1033,"2445":1027,"2446":1019,"2447":1046,"2448":1038,"2449":1054,"2450":1020,"2451":1034,"2147":1057,"2456":1018,"2458":1041,"2459":1026,"2012":1001,"2461":1035,"2462":1047,"2463":1059,"2464":1042,"2465":1023,"2466":1024,"2322":1045,"2468":1031,"2278":1022,"2155":1025,"2220":1058,"2460":1049,"2534":1006,"2479":1005,"2482":1030,"2227":1048,"2292":1021,"2485":1036,"2542":1003,"2359":1037,"2488":1052,"2489":1029,"2226":1053,"2228":1040,"2486":1043,"2487":1028}},"d":[2,3,4,5,6,7],"q":[80384,80385,80386,80387,80388,80389,80390,92799,93550,92803,89868,86653,51701,93558,93458,93459,93460,93562,93563,86655,93557,91548,93548,93223,93560,80175,32052,84420,84421,84422,84423,77263,93523,93525,93526,93527,90840,79193,79194,79195,78556,93533,93534,93535,93528,93537,93530,93531,93532,93541,68710,93543,93536,93545,93538,93539,93540,93549,93542,93551,93544,93553,93546,93547,91124,91125,91126,93559,93552,93561,93554,93555,93556,92797,86654,80383,93529,92798,92800,92801,92802,91127,91128],"sm":[]}

responseDto: null

date: Tue Jan 29 13:22:12 2019 UTC 


Views
1k
Comments
5
Comments
Jan 30, 2019, 09:1701/30/19
Jan 30, 2019, 09:17(edited)
07/26/15
515
Hi there Lord Jaichim24 I will pass this 1 onto the team
Jan 30, 2019, 16:4801/30/19
01/29/19
1
Ok, thank you, I did receive an email from the Devs, but they only commented on the Error Message I copied into the post, and explained why I got that.  I probably should not have included it b/c it had nothing to do with the missing chests, and the inventory not showing up from chests.  How should I proceed?
Agent HelgaTechnical Support
Jan 31, 2019, 15:1701/31/19
05/13/15
1258

Thank you for your reply.

Could you please specify the exact date and approximate time when the screenshot of those chests was made?

Aug 23, 2019, 12:4608/23/19
Aug 23, 2019, 12:48(edited)
09/19/16
68

server 2 

i have complaints about missing hero items as well 

from the past 3  brawls to the present brawl i keep getting chests with hero item but they do not appear in the hero items section

i have had at least 5 lots at different times = approx 50 items missing!

i just had another chest from this brawl - deeds the hero item never turned up in the hero equipment section

Agent RomaTechnical Support
Sep 22, 2019, 10:5109/22/19
05/10/19
399

warlock said:


server 2 

i have complaints about missing hero items as well 

from the past 3  brawls to the present brawl i keep getting chests with hero item but they do not appear in the hero items section

i have had at least 5 lots at different times = approx 50 items missing!

i just had another chest from this brawl - deeds the hero item never turned up in the hero equipment section

Hello!

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