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Moderators for Stormfall: Age of War wanted

Gramps!

May 1, 2018, 00:4705/01/18

10/26/16

Dragon art bug

The Dragon Arts building is stuck on Claim Reward but it results in taking sapphires in error. I lost 150 sapphires trying to complete this battle. I don't spend sapphires fighting these things here. Please reinstate the 150 and we're good. Thanks, Gramps, Dark Plains server, -2629, -464

Comments

Agent PavelTechnical Support

May 1, 2018, 09:2205/01/18

07/02/15

4523

Hello, Lord!

Please provide us with the more detailed information about the issue and describe how you lost the Sapphires. Here is an instruction how to report bugs.

Gramps!

May 3, 2018, 00:5705/03/18

10/26/16

I'm slaying monster in the dragon art feature. I beat him and selected Claim Reward. He stood up again and immediately crumbled again. The Claim Reward button was highlighted again. I clicked on Claim reward and my sapphire count went down 150 from 7600 to 7450. Since, writing about the error, I have not tried the Claim reward button again. I continue to activate my Dragon a few times a day, though. My concern is clicking Claim Reward again will reduce my sapphires another 150.

AndriiTechnical Support

May 3, 2018, 10:5605/03/18

06/03/14

607

Hello, lord!

Could you specify the exact date of the issue? In the server logs, I cannot see any records about charging 150 Sapphires fro your balance within last week.

Also, please claim the available reward and let me know about the result (I'll compensate Sapphires if something will go wrong).

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