Purchased League Chests - not being delivered

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Purchased League Chests - not being delivered

Moderators for Stormfall: Age of War wanted

RoundAbout

Apr 26, 2018, 15:4404/26/18

12/03/17

Purchased League Chests - not being delivered

One of our league members purchased a package that included a "basic" league chest. Several of our member " did " receive them, but I have " NOT ". I was on the On-Line chat talking with Alina Phoenix about this when it was after I had been waiting 1 hr. She said that if it did not come in, to put up a Bug Report. I has been over 2 hrs 40 min.

Another member who has not collected the chest yet, because of my issue and keeping track of the time, sent this screen shot showing how long the chest has been available to them.

http://prntscr.com/jagtj0

uid 1109681 / pp36473865 / Untamed Lands

Comments

RoundAbout

Apr 26, 2018, 22:0604/26/18

Apr 27, 2018, 14:22(edited)

12/03/17

7 hrs later... still no response from Plarium.

Now there has been a second League Chest purchased from a package, and after 2 hrs and 15 min the 2nd Chest is " NOT " showing up in my inventory.

http://prntscr.com/jal1l1

Now I have 2 League Chests purchased by my league members that are not coming to me.

uid 1109681 / pp36473865 / Untamed Lands

RoundAbout

Apr 27, 2018, 01:0904/27/18

Apr 27, 2018, 14:22(edited)

12/03/17

10 hrs later... still no response from Plarium.

2 League Chests have still " NOT " shown up for me to collect.

12 hrs + on the 1st Basic Chest that was purchased in my league.

5 hrs 15 min + on the 2nd Standard League Chest that was purchased in my league.

http://prntscr.com/jammzc

uid 1109681 / pp36473865 / Untamed Lands

RoundAbout

Apr 27, 2018, 10:5604/27/18

Apr 27, 2018, 14:22(edited)

12/03/17

21 hrs later... still no response from Plarium.

Now there are 3 League Chests that have been purchased in my league that have " NOT " come to my account.

21 hrs + on the 1st Basic Chest that was purchased in my league

14 hrs + on the 2nd Standard Chest that was purchased in my league

5 hrs + on the 3rd Superior Chest that was purchased in my league

My friend who has been helping me with this by not collecting the Chests to help show how much time is passing, must now collect the 1st Basic Chest before time runs out.

http://prntscr.com/jarwyo

uid 1109681 / pp36473865 / Untamed Lands

AndriiTechnical Support

Apr 27, 2018, 13:3404/27/18

06/03/14

607

Hello, lord!

Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click "OK". Hence, just check your balance of Sapphires before and after the opening of the chest.

RoundAbout

Apr 27, 2018, 14:0404/27/18

Apr 27, 2018, 16:28(edited)

12/03/17

Agent Andrew said:

Hello, lord!

Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click "OK". Hence, just check your balance of Sapphires before and after the opening of the chest.

I guess you did not read my post... I have " NO " League Chests to open. That was what this post is all about.

My fellow league members are receiving League Chests to open but " NOT " me.

RoundAbout

Apr 27, 2018, 16:4704/27/18

12/03/17

27 hrs later... still no fix and I'm loosing another chest

I have already lost the "Basic" chest that was purchased 30 hrs ago, because it did " NOT " come to my account.

18 hrs + I have waited for the "Standard" League Chest to show in my account

11 hrs + I have waited for the "Superior" League Chest to show in my account

This image is from a fellow league member who is waiting to open the League Chests to show the time remaining.... These League Chests were never delivered to my account

Please check my account, you will get confirmation I have "NOT" received these League Chests.

uid 1109681 / pp36473865 / Untamed Lands

AndriiTechnical Support

Apr 28, 2018, 10:2504/28/18

06/03/14

607

I'm sorry for the misunderstanding. I have checked logs of your account. Don't worry, we will settle this issue together. For the full report to the developers, I also need coordinates of the player who purchased a special offer that granted the Chest you could not get. Please specify his/her coordinates here or in a Personal Message to me.

RoundAbout

Apr 29, 2018, 20:1604/29/18

Apr 30, 2018, 04:18(edited)

12/03/17

The player who purchased the packages is located at x: 1651 y: -965

There have now been a total of 4 League Chests that I have not received.

In total I did not receive:

1 - Basic League Chest

2 - Standard League Chests

1 - Superior League Chest

Here is the latest Chest that is not in my account, it is a "Standard" League Chest.

uid 1109681 / pp36473865 / Untamed Lands

RoundAbout

Apr 30, 2018, 04:1804/30/18

Apr 30, 2018, 09:37(edited)

12/03/17

Now I am up to 5 League Chests that I have not received.

In total I did not receive:

1 - Basic League Chest

3 - Standard League Chests

1 - Superior League Chests

Here is another Chest that was purchased in my league but not delivered to my account:

The player who purchased the packages is located at x: 1651 y: -965

Agent PavelTechnical Support

Apr 30, 2018, 09:3704/30/18

07/02/15

4523

RoundAbout said:

Now I am up to 5 League Chests that I have not received.

In total I did not receive:
1 - Basic League Chest
3 - Standard League Chests
1 - Superior League Chests

Here is another Chest that was purchased in my league but not delivered to my account:

The player who purchased the packages is located at x: 1651 y: -965

Thank you for the details!

I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!

RoundAbout

Apr 30, 2018, 21:4504/30/18

12/03/17

Agent Pavel said:

Thank you for the details!
I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!

So I have missed out on 5 League Chests ?

I understand you are reporting the bug, but what does that mean for my castle?

uid 1109681 / pp36473865 / Untamed Lands

Agent PavelTechnical Support

May 1, 2018, 09:2005/01/18

07/02/15

4523

RoundAbout said:

Agent Pavel said:

Thank you for the details!
I have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!

So I have missed out on 5 League Chests ?

I understand you are reporting the bug, but what does that mean for my castle?

Our devs will check why the League chests have not been delivered to your account. If any issues are found, they will be resolved and the further Chests should be successfully delivered to you.

RoundAbout

May 2, 2018, 12:3305/02/18

12/03/17

I am now up to 6 League Chests that have not been delivered to my account.

In total I did not receive:

1 - Basic League Chest

4 - Standard League Chests

1 - Superior League Chests

Here is another Chest that was purchased in my league but not delivered to my account:

Again, the player who purchased the packages is located at x: 1651 y: -965

uid 1109681 / pp36473865 / Untamed Lands

AndriiTechnical Support

May 3, 2018, 12:0405/03/18

06/03/14

607

RoundAbout said:

I am now up to 6 League Chests that have not been delivered to my account.

In total I did not receive:

1 - Basic League Chest
4 - Standard League Chests
1 - Superior League Chests

Here is another Chest that was purchased in my league but not delivered to my account:
Again, the player who purchased the packages is located at x: 1651 y: -965

uid 1109681 / pp36473865 / Untamed Lands

Hello! I have contacted you via private messages. Please check it and specify the requested data.

RoundAbout

May 3, 2018, 14:1405/03/18

12/03/17

Agent Andrew said:

Hello! I have contacted you via private messages. Please check it and specify the requested data.

Agent Andrew, I have replied to your private message. Please check it and verify receipt.

uid 1109681 / pp36473865 / Untamed Lands

AndriiTechnical Support

May 4, 2018, 09:0005/04/18

06/03/14

607

RoundAbout said:

Agent Andrew said:

Hello! I have contacted you via private messages. Please check it and specify the requested data.

Agent Andrew, I have replied to your private message. Please check it and verify receipt.

uid 1109681 / pp36473865 / Untamed Lands

Thank you very much. Please check out your email and let's continue our conversation over there.

RoundAbout

May 7, 2018, 17:3305/07/18

May 8, 2018, 08:43(edited)

12/03/17

Andrew,

I have replied to your email.

Agent PavelTechnical Support

May 8, 2018, 08:5605/08/18

07/02/15

4523

RoundAbout said:

Andrew,

I have replied to your email.

Thank you for your cooperation!

The conversation will continue via email. This thread will be closed.

The topic is locked. You cannot post comments.

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You cannot post comments.","title":"Purchased League Chests - not being delivered","authorRole":"","contentDraftJs":"","contentHtml":"<p>One of our league members purchased a package that included a \"basic\" league chest.  Several of our member \" did \" receive them, but  I have <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">\" NOT \"</span></span></span>.  I was on the On-Line chat talking with Alina Phoenix about this when it was after I had been waiting 1 hr.  She said that if it did not come in, to put up a Bug Report.  I has been over 2 hrs 40 min.</p><br><p>Another member who has not collected the chest yet, because of my issue and keeping track of the time, sent this screen shot showing how long the chest has been available to them.</p><br><p><a href=\"//prntscr.com/jagtj0\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jagtj0</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=0884c0d3-27f9-447d-8162-47bcac97d9b1\"><br><p>uid 1109681 / pp36473865 / Untamed Lands</p>","createdDate":"1524757440000","folderId":"50","id":"103063","authorId":"1836198","authorRegistered":"1512304629873","authorName":"RoundAbout","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3835","commentsCount":"18","likesCount":"0","authorCommentsCount":"32","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/103063_purchased-league-chests---not-being-delivered/"},"strings":{"userIdText":"Forum 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style=\"font-weight: bold;\"><span style=\"color: rgb(238, 236, 225);\">\" NOT \"</span></span></span> showing up in my inventory.</p><br><p><a href=\"//prntscr.com/jal1l1\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jal1l1</a></p><br><p>Now I have 2 League Chests purchased by my league members that are not coming to me.</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=f41eb702-cb8b-4788-b4ae-20e9837c9dfa\"><br><p>uid 1109681 / pp36473865 / Untamed Lands<br></p>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524780362470","editedDate":"1524838928710","id":"479044","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479044","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479049/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">10 hrs later...<span style=\"color: rgb(255, 255, 255);\"> still no response from Plarium</span>.<br><br></span></span></p><p>2 League Chests have still <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">\" NOT \"</span></span></span> shown up for me to collect.  </p><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">12 hrs +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"> on the 1st Basic Chest that was purchased in my league.  <span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\"><br></span></span></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">5 hrs 15 min +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"> on the 2nd Standard League Chest that was purchased in my league.</span></span></span></span></p><br><p><a href=\"//prntscr.com/jammzc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jammzc</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=ede99b79-dfa1-4c8b-a739-1d481c0c8b36\"><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"></span></span></span></span>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524791395390","editedDate":"1524838944150","id":"479049","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479049","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479153/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">21 hrs later...  <span style=\"color: rgb(255, 255, 255);\">still no response from Plarium.<br><br></span></span></span></p><p>Now there are 3 League Chests that have been purchased in my league that have <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">\" NOT \"</span></span></span> come to my account.</p><br><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">21 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 1st Basic Chest that was purchased in my league<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">14 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 2nd Standard Chest that was purchased in my league<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">5 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 3rd Superior Chest that was purchased in my league<br></span></span></p><br><p>My friend who has been helping me with this by not collecting the Chests to help show how much time is passing, must now collect the 1st Basic Chest before time runs out.</p><br><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><p><a href=\"//prntscr.com/jarwyo\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jarwyo</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=527083e6-e921-4c1a-b65f-06d7c8864707\"><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524826581273","editedDate":"1524838960057","id":"479153","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479153","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479190/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Hello, lord! </p><br><p>Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click \"OK\". Hence, just check your balance of Sapphires before and after the opening of the chest.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1524836047620","editedDate":"0","id":"479190","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479190","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479197/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><p>Hello, lord! </p><br><p>Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click \"OK\". Hence, just check your balance of Sapphires before and after the opening of the chest.</p></blockquote><p><span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\">I guess you did not read my post...  I have \"<span style=\"text-decoration: underline;\"> NO </span>\"  League Chests to open.   That was what this post is all about. <br></span></span></p><p><span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\">My fellow league members are receiving League Chests to open but <span style=\"text-decoration: underline;\">\" NOT \"</span> me.<br><br></span></span></p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524837870047","editedDate":"1524846521143","id":"479197","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479197","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479234/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">27 hrs later...<span style=\"color: rgb(255, 255, 255);\">  still no fix and I'm loosing another chest<br></span></span></span></p><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(255, 255, 255);\"></span></span></span><p>I have already lost the \"Basic\" chest that was purchased 30 hrs ago, because it did <span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\">\" NOT \"</span></span><span style=\"color: rgb(238, 236, 225);\"> come to my account.<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">18 hrs +</span><span style=\"color: rgb(238, 236, 225);\">  I have waited for the \"Standard\" League Chest to show in my account<br><br></span></span></p><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">11 hrs +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\">  I have waited for the \"Superior\" League Chest to show in my account<br><br></span></span></p><p>This image is from a fellow league member who is waiting to open the League Chests to show the time remaining.... <span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">These League Chests were never delivered to my account</span></span><br></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=8d25fd6c-3464-4c2c-8ca7-88cd92cfcc60\"><br><br><p>Please check my account, you will get confirmation I have <span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">\"NOT\"</span></span></span> received these League Chests.</p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524847656053","editedDate":"0","id":"479234","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479234","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479456/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"I'm sorry for the misunderstanding. I have checked logs of your account. Don't worry, we will settle this issue together. For the full report to the developers, I also need coordinates of the player who purchased a special offer that granted the Chest you could not get. Please specify his/her coordinates here or in a Personal Message to me. ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1524911109087","editedDate":"0","id":"479456","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479739/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><p>There have now been a total of <span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">4 League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that I have not received.  <br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>2 - Standard League Chests</p><p>1 - Superior League Chest</p><br><br><p> Here is the latest Chest that is not in my account, it is a \"Standard\" League Chest.<br></p><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=3a923a2f-f2e8-4489-8541-d405949f8789\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525033014097","editedDate":"1525061931633","id":"479739","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479739","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479768/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Now I am up to <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">5 League Chests</span></span><span style=\"color: rgb(238, 236, 225);\"> that I have not received.<br><br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>3 - Standard League Chests</p><p>1 - Superior League Chests</p><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=d248e1f9-aac6-4bb2-b0d9-0327139a0cf6\"><br><br><p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><br><p><br></p>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525061921397","editedDate":"1525081036413","id":"479768","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479768","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_479821/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Now I am up to <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">5 League Chests</span></span><span style=\"color: rgb(238, 236, 225);\"> that I have not received.<br><br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>3 - Standard League Chests</p><p>1 - Superior League Chests</p><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><br><br><p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><p><br></p></blockquote><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525081024100","editedDate":"0","id":"479821","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479821","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479941/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><br><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!</blockquote><br><br><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">So I have missed out on <span style=\"text-decoration: underline;\">5 League Chests</span> ?<br></span></span></p><br><br><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\"></span></span><p>I understand you are reporting the bug, but what does that mean for my castle?</p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525124740930","editedDate":"0","id":"479941","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479941","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_479995/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">RoundAbout said:</div><br><blockquote><p>Agent Pavel said:</p><br><blockquote><br><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!</blockquote><br><br><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">So I have missed out on <span style=\"text-decoration: underline;\">5 League Chests</span> ?<br></span></span></p><br><br><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\"></span></span><p>I understand you are reporting the bug, but what does that mean for my castle?</p><br><p><br></p><br></blockquote>Our devs will check why the League chests have not been delivered to your account. If any issues are found, they will be resolved and the further Chests should be successfully delivered to you. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525166433780","editedDate":"0","id":"479995","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479995","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_480328/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<br><p>I am now up to <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">6  League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that have not been delivered to my account.</span></span></p><br><br><p>In total I did not receive:</p><br><p>1 - Basic League Chest</p><p>4 - Standard League Chests</p><p>1 - Superior League Chests</p><br><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><p>Again, the player who purchased the packages is located at     x: 1651   y: -965</p><br><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=cd4ebe88-4b1c-45d0-b03b-732a1da27d10\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525264397080","editedDate":"0","id":"480328","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480328","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_480560/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><br><p>I am now up to <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">6  League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that have not been delivered to my account.</span></span></p><br><br><p>In total I did not receive:</p><br><p>1 - Basic League Chest</p><p>4 - Standard League Chests</p><p>1 - Superior League Chests</p><br><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><p>Again, the player who purchased the packages is located at     x: 1651   y: -965</p><br><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=cd4ebe88-4b1c-45d0-b03b-732a1da27d10\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1525349040497","editedDate":"0","id":"480560","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480560","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_480658/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><br><blockquote><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br></blockquote><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">Agent Andrew,  I have replied to your private message.  Please check it and verify receipt.</span></span> </p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525356892767","editedDate":"0","id":"480658","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480658","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_480816/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Agent Andrew said:</p><br><blockquote><br><blockquote><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br></blockquote><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">Agent Andrew,  I have replied to your private message.  Please check it and verify receipt.</span></span> </p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br></blockquote><p>Thank you very much. Please check out your email and let's continue our conversation over there.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1525424432043","editedDate":"0","id":"480816","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480816","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_481604/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Andrew,</p><br><p>I have replied to your email.</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525714395110","editedDate":"1525769018217","id":"481604","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"481604","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_481808/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Andrew,</p><br><p>I have replied to your email.</p><br></blockquote><p>Thank you for your cooperation!</p><p>The conversation will continue via email. This thread will be closed.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525769772607","editedDate":"0","id":"481808","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"481808","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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You cannot post comments.","title":"Purchased League Chests - not being delivered","authorRole":"","contentDraftJs":"","contentHtml":"<p>One of our league members purchased a package that included a \"basic\" league chest.  Several of our member \" did \" receive them, but  I have <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">\" NOT \"</span></span></span>.  I was on the On-Line chat talking with Alina Phoenix about this when it was after I had been waiting 1 hr.  She said that if it did not come in, to put up a Bug Report.  I has been over 2 hrs 40 min.</p><br><p>Another member who has not collected the chest yet, because of my issue and keeping track of the time, sent this screen shot showing how long the chest has been available to them.</p><br><p><a href=\"//prntscr.com/jagtj0\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jagtj0</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=0884c0d3-27f9-447d-8162-47bcac97d9b1\"><br><p>uid 1109681 / pp36473865 / Untamed Lands</p>","createdDate":"1524757440000","folderId":"50","id":"103063","authorId":"1836198","authorRegistered":"1512304629873","authorName":"RoundAbout","authorBanId":""},"images":{"authorAvatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","subscribeId":"","isSubscribed":"false","viewsCount":"3835","commentsCount":"18","likesCount":"0","authorCommentsCount":"32","isHidden":"false","isClosed":"true","pinnedStatus":"false"},"repeaters":{"achievements":[]},"components":{}}},{"name":"wComments","type":"wComments","model":{"links":{"baseUrl":"/forum/en/stormfall-age-of-war/50_bug-reports/103063_purchased-league-chests---not-being-delivered/"},"strings":{"userIdText":"Forum ID:","userRegisteredText":"Joined:","userCommentsCountText":"Comments:","buttonReply":"Reply","buttonQuote":"Quote","buttonExpandOriginal":"Show quote thread","buttonCollapseOriginal":"Hide quote thread","title":"Comments","edited":"(edited)"},"images":{},"template_options":{"compositeId":"50-1","currentPage":"1","lastPage":"1"},"repeaters":{"commentList":[{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479044/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<br><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">7 hrs later</span><span style=\"color: rgb(255, 255, 255);\">... still no response from Plarium</span></span>.  <br></p><p>Now there has been a second League Chest purchased from a package, and after <span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">2 hrs and 15 min</span></span> the 2nd Chest is <span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(238, 236, 225);\">\" NOT \"</span></span></span> showing up in my inventory.</p><br><p><a href=\"//prntscr.com/jal1l1\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jal1l1</a></p><br><p>Now I have 2 League Chests purchased by my league members that are not coming to me.</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=f41eb702-cb8b-4788-b4ae-20e9837c9dfa\"><br><p>uid 1109681 / pp36473865 / Untamed Lands<br></p>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524780362470","editedDate":"1524838928710","id":"479044","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479044","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479049/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">10 hrs later...<span style=\"color: rgb(255, 255, 255);\"> still no response from Plarium</span>.<br><br></span></span></p><p>2 League Chests have still <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">\" NOT \"</span></span></span> shown up for me to collect.  </p><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">12 hrs +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"> on the 1st Basic Chest that was purchased in my league.  <span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\"><br></span></span></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">5 hrs 15 min +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"> on the 2nd Standard League Chest that was purchased in my league.</span></span></span></span></p><br><p><a href=\"//prntscr.com/jammzc\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jammzc</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=ede99b79-dfa1-4c8b-a739-1d481c0c8b36\"><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"></span></span></span></span>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524791395390","editedDate":"1524838944150","id":"479049","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479049","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479153/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">21 hrs later...  <span style=\"color: rgb(255, 255, 255);\">still no response from Plarium.<br><br></span></span></span></p><p>Now there are 3 League Chests that have been purchased in my league that have <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">\" NOT \"</span></span></span> come to my account.</p><br><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">21 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 1st Basic Chest that was purchased in my league<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">14 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 2nd Standard Chest that was purchased in my league<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">5 hrs +</span><span style=\"color: rgb(238, 236, 225);\"> on the 3rd Superior Chest that was purchased in my league<br></span></span></p><br><p>My friend who has been helping me with this by not collecting the Chests to help show how much time is passing, must now collect the 1st Basic Chest before time runs out.</p><br><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><p><a href=\"//prntscr.com/jarwyo\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/jarwyo</a></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=527083e6-e921-4c1a-b65f-06d7c8864707\"><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524826581273","editedDate":"1524838960057","id":"479153","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479153","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479190/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>Hello, lord! </p><br><p>Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click \"OK\". Hence, just check your balance of Sapphires before and after the opening of the chest.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1524836047620","editedDate":"0","id":"479190","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479190","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479197/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><p>Hello, lord! </p><br><p>Bonuses, including Sapphires, are added directly to your balance right at the moment when you Open the chest and not when you click \"OK\". Hence, just check your balance of Sapphires before and after the opening of the chest.</p></blockquote><p><span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\">I guess you did not read my post...  I have \"<span style=\"text-decoration: underline;\"> NO </span>\"  League Chests to open.   That was what this post is all about. <br></span></span></p><p><span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\">My fellow league members are receiving League Chests to open but <span style=\"text-decoration: underline;\">\" NOT \"</span> me.<br><br></span></span></p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524837870047","editedDate":"1524846521143","id":"479197","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479197","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479234/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">27 hrs later...<span style=\"color: rgb(255, 255, 255);\">  still no fix and I'm loosing another chest<br></span></span></span></p><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(255, 255, 255);\"></span></span></span><p>I have already lost the \"Basic\" chest that was purchased 30 hrs ago, because it did <span style=\"color: rgb(255, 255, 255);\"><span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\">\" NOT \"</span></span><span style=\"color: rgb(238, 236, 225);\"> come to my account.<br><br></span></span></p><p><span style=\"color: rgb(255, 255, 0);\"><span style=\"font-weight: bold;\">18 hrs +</span><span style=\"color: rgb(238, 236, 225);\">  I have waited for the \"Standard\" League Chest to show in my account<br><br></span></span></p><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 0);\">11 hrs +</span></span><span style=\"color: rgb(255, 255, 0);\"><span style=\"color: rgb(238, 236, 225);\">  I have waited for the \"Superior\" League Chest to show in my account<br><br></span></span></p><p>This image is from a fellow league member who is waiting to open the League Chests to show the time remaining.... <span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">These League Chests were never delivered to my account</span></span><br></p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=8d25fd6c-3464-4c2c-8ca7-88cd92cfcc60\"><br><br><p>Please check my account, you will get confirmation I have <span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">\"NOT\"</span></span></span> received these League Chests.</p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1524847656053","editedDate":"0","id":"479234","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479234","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_479456/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"I'm sorry for the misunderstanding. I have checked logs of your account. Don't worry, we will settle this issue together. For the full report to the developers, I also need coordinates of the player who purchased a special offer that granted the Chest you could not get. Please specify his/her coordinates here or in a Personal Message to me. ","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1524911109087","editedDate":"0","id":"479456","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479456","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479739/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><p>There have now been a total of <span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">4 League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that I have not received.  <br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>2 - Standard League Chests</p><p>1 - Superior League Chest</p><br><br><p> Here is the latest Chest that is not in my account, it is a \"Standard\" League Chest.<br></p><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=3a923a2f-f2e8-4489-8541-d405949f8789\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525033014097","editedDate":"1525061931633","id":"479739","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479739","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479768/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Now I am up to <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">5 League Chests</span></span><span style=\"color: rgb(238, 236, 225);\"> that I have not received.<br><br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>3 - Standard League Chests</p><p>1 - Superior League Chests</p><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><br><img src=\"//cnt-forum.plarium.com/file.bmp?g=d248e1f9-aac6-4bb2-b0d9-0327139a0cf6\"><br><br><p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><br><p><br></p>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525061921397","editedDate":"1525081036413","id":"479768","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"479768","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_479821/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Now I am up to <span style=\"color: rgb(255, 255, 255);\"><span style=\"text-decoration: underline;\"><span style=\"font-weight: bold;\">5 League Chests</span></span><span style=\"color: rgb(238, 236, 225);\"> that I have not received.<br><br></span></span></p><p>In total I did not receive:</p><p>1 - Basic League Chest</p><p>3 - Standard League Chests</p><p>1 - Superior League Chests</p><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><br><br><p>The player who purchased the packages is located at     x: 1651   y: -965</p><br><p><br></p></blockquote><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525081024100","editedDate":"0","id":"479821","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479821","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_479941/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Pavel said:</p><br><blockquote><br><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!</blockquote><br><br><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">So I have missed out on <span style=\"text-decoration: underline;\">5 League Chests</span> ?<br></span></span></p><br><br><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\"></span></span><p>I understand you are reporting the bug, but what does that mean for my castle?</p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525124740930","editedDate":"0","id":"479941","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479941","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_479995/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<div class=\"user-name\">RoundAbout said:</div><br><blockquote><p>Agent Pavel said:</p><br><blockquote><br><p>Thank you for the details!\n</p>\nI have reported this issue to our developers for the further investigation. In case they confirm a bug, it will be handled within one of the upcoming sprints. Thank you for your cooperation!</blockquote><br><br><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">So I have missed out on <span style=\"text-decoration: underline;\">5 League Chests</span> ?<br></span></span></p><br><br><br><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\"></span></span><p>I understand you are reporting the bug, but what does that mean for my castle?</p><br><p><br></p><br></blockquote>Our devs will check why the League chests have not been delivered to your account. If any issues are found, they will be resolved and the further Chests should be successfully delivered to you. ","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525166433780","editedDate":"0","id":"479995","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"479995","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_480328/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<br><p>I am now up to <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">6  League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that have not been delivered to my account.</span></span></p><br><br><p>In total I did not receive:</p><br><p>1 - Basic League Chest</p><p>4 - Standard League Chests</p><p>1 - Superior League Chests</p><br><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><p>Again, the player who purchased the packages is located at     x: 1651   y: -965</p><br><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=cd4ebe88-4b1c-45d0-b03b-732a1da27d10\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525264397080","editedDate":"0","id":"480328","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480328","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_480560/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><br><p>I am now up to <span style=\"font-weight: bold;\"><span style=\"text-decoration: underline;\"><span style=\"color: rgb(255, 255, 255);\">6  League Chests</span></span><span style=\"color: rgb(255, 255, 255);\"></span></span><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"> that have not been delivered to my account.</span></span></p><br><br><p>In total I did not receive:</p><br><p>1 - Basic League Chest</p><p>4 - Standard League Chests</p><p>1 - Superior League Chests</p><br><br><p>Here is another Chest that was purchased in my league but not delivered to my account:</p><p>Again, the player who purchased the packages is located at     x: 1651   y: -965</p><br><br><span style=\"color: rgb(255, 255, 255);\"><span style=\"color: rgb(238, 236, 225);\"></span></span><img src=\"//cnt-forum.plarium.com/file.bmp?g=cd4ebe88-4b1c-45d0-b03b-732a1da27d10\"><br><br><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1525349040497","editedDate":"0","id":"480560","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480560","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_480658/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Agent Andrew said:</p><br><blockquote><br><blockquote><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br></blockquote><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">Agent Andrew,  I have replied to your private message.  Please check it and verify receipt.</span></span> </p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525356892767","editedDate":"0","id":"480658","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480658","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1320639/","commentUrl":"/forum/en/comment/topic_480816/"},"strings":{"userRole":"Technical Support","userId":"1320639","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Agent Andrew said:</p><br><blockquote><br><blockquote><br>Hello! I have contacted you via private messages. Please check it and specify the requested data.</blockquote><br></blockquote><p><span style=\"font-weight: bold;\"><span style=\"color: rgb(255, 255, 255);\">Agent Andrew,  I have replied to your private message.  Please check it and verify receipt.</span></span> </p><br><p>uid 1109681 / pp36473865 / Untamed Lands</p><br></blockquote><p>Thank you very much. Please check out your email and let's continue our conversation over there.</p>","userRegistered":"1401809153793","userCommentsCount":"607","userName":"Andrii","createdDate":"1525424432043","editedDate":"0","id":"480816","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/3822467.jpeg?v=1514539513"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"480816","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1836198/","commentUrl":"/forum/en/comment/topic_481604/"},"strings":{"userRole":"","userId":"1836198","contentDraftJs":"","contentHtml":"<p>Andrew,</p><br><p>I have replied to your email.</p><br>","userRegistered":"1512304629873","userCommentsCount":"32","userName":"RoundAbout","createdDate":"1525714395110","editedDate":"1525769018217","id":"481604","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/36473865.jpeg?v=1662292517"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"481604","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794866/","commentUrl":"/forum/en/comment/topic_481808/"},"strings":{"userRole":"Technical Support","userId":"1794866","contentDraftJs":"","contentHtml":"<p>RoundAbout said:</p><br><blockquote><p>Andrew,</p><br><p>I have replied to your email.</p><br></blockquote><p>Thank you for your cooperation!</p><p>The conversation will continue via email. This thread will be closed.</p>","userRegistered":"1435838594363","userCommentsCount":"4523","userName":"Agent Pavel","createdDate":"1525769772607","editedDate":"0","id":"481808","entityId":"103063","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/soldiers-inc-mobile-warfare/avatars/avatar_303.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"481808","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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