sbehn said:

up until a few days ago I had an account that was at least on level 22 I believe. I dont know how much I managed to do the last time online. now, however, it is gone and I have to start all over again from level 1 tutorial.

This cant be true! There has to be a way to restore my game stats.

Sounds like you are on a different server. Try checking the server list and see if you can find it there. Click on the server name (may vary from what is shown below) above your Hero inventory (portait), as seen in the screenshot below. Hope this will help you.

Let us know if you are able to locate your account.