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system slowing down AGAIN

system slowing down AGAIN

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Mar 23, 2018, 15:3203/23/18
01/17/17
17

system slowing down AGAIN

why is the game slowing down again? 15 seconds to do one divine quests and everything got slow....everytime ''error ocurred'' every 15 minutes...can make attacks or do raids in peace...why started again? please fix


thanks.
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13
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Mar 24, 2018, 20:4003/24/18
02/10/16
58

The Punisher said:


i am unable to login and play the game since a couple of minutes now, it works for 3 to 5 minutes and stops again :/ https://prnt.sc/iveal3

even if it loads up the game doesnt work, blank chat https://prnt.sc/ive9wq

messages not opening at all https://prnt.sc/ive9le

and everytime you want to complete an action, this numerous times https://prnt.sc/ive9eq


I have had this problem too and have had to restart the game several times. It is annoying as you can be caught out in raids and lose everything. 


MariusAdmin
Mar 26, 2018, 07:0403/26/18
09/04/17
2698
Hey, guys. I will be investigating and checking if there are more reports like this. In the meanwhile could you let me know if the problem has been resolved for you?
Mar 26, 2018, 08:5503/26/18
Mar 26, 2018, 08:56(edited)
04/13/16
542
Dimitri Molchanov said:

Hey, guys. I will be investigating and checking if there are more reports like this. In the meanwhile could you let me know if the problem has been resolved for you?
oh   how about    compensate those guys and also have an team wich   resolve that kind of problems over the wek-end  ..or at least restart  youre servers before  go  week-end to not have anymore lags problems because youre internet provider over week-end 
MariusAdmin
Mar 26, 2018, 10:2503/26/18
09/04/17
2698
If there is an actual wide-spread problem with servers and it is reported to us by the moderators, we have people available to investigate and apply necessary fixes.
MariusAdmin
Mar 26, 2018, 15:0203/26/18
09/04/17
2698

This is not good! Checked your account, not quite sure what might be causing this. You do have plenty of decor and a relative large Troop recruitment queue, but if it has not caused any problem before, there must be something else. Have you put considerably more Troops to be built on Friday?


There are also these two articles that will be useful:


1) General lag/latency/loading issue troubleshooting.

2) Creating .har file.


If the first article does not help, please make a .har file as the second one describes and send it to Support in a request with a detailed description of the problem:

https://plariumsupport.zendesk.com/hc/en-us/requests/new

Mar 26, 2018, 17:5803/26/18
01/05/16
173

actually now the only problem is it gets stuck at 82% , it does work after few minutes , but yeah thats the only thing as of now , the other things i mentioned above is soughted out , 

and in between while am playing anytime it can stop and show ''error ocurred''

few weeks ago i sent all offence to a pantheon , it stopped working 5 minutes before my siege landed...good thing it started working 30 seconds before my siege landed so i could recall my remainings back safely ...so this is kinda risky

MariusAdmin
Mar 27, 2018, 07:2503/27/18
09/04/17
2698
Risky is putting it mildly! Do you have a screenshot of the error?
Mar 27, 2018, 19:2403/27/18
01/05/16
173

i can give screenshots , 

with time , lol , because it happens often , i can log in after a while though , then it works fine

just gets stuck at 82% for a while , i dont know if its the game or my browser that isnt logging in , anyways will check what to do , apart from that all is well! 

have a good day and remember to have fun folks! use your troops and dont form a parade!


punisher-

MariusAdmin
Mar 28, 2018, 07:4403/28/18
09/04/17
2698
Did you notice any changes in the interface? It is possible that the new engine has been enabled for you, though I cannot check that on my end right now, sadly. If that's the case, I can offer some advice to speed the game up, otherwise I am not quite sure what the reason for this slowdown might be.
Mar 28, 2018, 07:5303/28/18
01/17/16
78

plarium should be ashamed of themselves.

all the time it seems to get worse