This topic is closed

Did Not Receive All of My Rewards for Day 90

5 Replies
User
15 December, 2017, 1:43 PM UTC

Hi there. 


Late last night/early this morning, I clicked to collect my rewards for logging in 90 Days. It gave me my gold, but not the 50 Agema that I was supposed to receive. At the time, I was playing positions and had just sent an attack, then, while waiting for my troops to return, I clicked on the Day 90 to collect my rewards. The gold was added to my bank instantly, but not my Agema.

Thanks. 
The_Shrewgirl
UTC +5:00
0
Technical Support
15 December, 2017, 3:13 PM UTC

Please note that the Drachmas and other Loyalty rewards are always auto-collected upon your first login during the day. Basically, the reward window is a notification of what was credited to you.  At the moment you access the game, units are forwarded to your Acropolis, Drachmas added to balance and items are stored in the "My items" window, where you can manually apply them at any time.

Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +3:00
1
User
17 December, 2017, 8:16 PM UTC

Hi, Agent Helen.


Thanks for taking the time to reply to my post.


I have been playing the game for over two years; I am well aware of how my 90 days rewards have posted in the past. That didn't happen this time --- which I tried to make you aware of.

Since you didn't take my notice of this potential bug very seriously, given your standard, boiler-plate canned reply, I don't know why in the world I have been wasting both time, and money occasionally, playing this game. 

I've had a lot of fun playing this game, and meeting new people from all over the world, but, if you can't look into and fix an actual bug, and fix it where I won't be cheated my 50 Agema, then maybe I should make it my New Year's resolution to ditch this game and find one where my concerns will be taken seriously. 

Sincerely,

The_Shrewgirl. 





The_Shrewgirl
UTC +5:00
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Technical Support
18 December, 2017, 11:10 AM UTC

Hello! I have contacted you via private messages. Please check it and specify the requested data.

Support agents do not reply to private messages, they only use it for requesting additional information | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +0:00
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User
3 January, 2018, 8:30 AM UTC
Agent Helga said:

Hello! I have contacted you via private messages. Please check it and specify the requested data.

Hi - one of my buddies had exactly this happen too a few weeks ago when he hit 90 days - it was my turn this morning when I hit 90 days - the 90 Agema horsemen were not added to my Acropolis. I took screen prints before and after ticking the box to claim my 90 days reward - money goes up but troop numbers do not. I can provide these screen prints if required. Having seen another player experience the same thing which we have suggests the Spartan Allegiance reward system has a bug which we think was introduced when the need to log on for consecutive days was changed as none of us have seen the Agema Horseman added at 90 days since.
UTC +0:00
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Technical Support
3 January, 2018, 9:41 AM UTC

innisvouls said:


Agent Helga said:


Hello! I have contacted you via private messages. Please check it and specify the requested data.

Hi - one of my buddies had exactly this happen too a few weeks ago when he hit 90 days - it was my turn this morning when I hit 90 days - the 90 Agema horsemen were not added to my Acropolis. I took screen prints before and after ticking the box to claim my 90 days reward - money goes up but troop numbers do not. I can provide these screen prints if required. Having seen another player experience the same thing which we have suggests the Spartan Allegiance reward system has a bug which we think was introduced when the need to log on for consecutive days was changed as none of us have seen the Agema Horseman added at 90 days since.

Hello, Archon!

The rewards are issued not when you click on the box, but when you log into the game. This process is automatized and all you need to do to receive the reward is to enter the game. Please refer to this article to track your further rewards. 

Since the issue has not been classified as a bug, the topic will be closed. 
Support agents do not reply to private messages, they only use it for requesting additional information. | Агенты службы поддержки не отвечают на личные сообщения, а только используют их для запроса дополнительной информации.
UTC +0:00
0
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