COALITION CLASH-ROUND IV CAN NOT CLAIM REWARDS

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COALITION CLASH-ROUND IV CAN NOT CLAIM REWARDS

Moderators for Sparta: War of Empires

Moderators wanted!

Ricky Alejandro

Feb 12, 2019, 17:3702/12/19

01/28/15

COALITION CLASH-ROUND IV CAN NOT CLAIM REWARDS

I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!

Comments

PapaDaPolous

Feb 12, 2019, 18:2502/12/19

04/22/15

Ricky Alejandro said:

I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!

I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not. No claim button or even a hint of one.

gelberM0e

Feb 12, 2019, 18:3502/12/19

09/18/15

yeah the same here...

i play with the app...all browsers same problem...i cant scroll to the damn claim button

Paddy

Feb 12, 2019, 20:1202/12/19

03/13/16

Same here.

Fortuna

Feb 12, 2019, 20:2902/12/19

03/10/15

1572

players in my coa have the same problem, they have tried everything, and still the problem, it s something general, not related to cache, internet conexions or pc.

NITRUS T.I.A.

Feb 12, 2019, 20:4402/12/19

07/02/16

Hello good afternoon. The same thing happens to me, i can not charge my prize, i tried with full screen, by web, moving the sidebars and nothing.

420

Feb 12, 2019, 20:4802/12/19

09/08/16

ditto here... see below

http://prntscr.com/mk90cx

NITRUS T.I.A.

Feb 12, 2019, 20:5602/12/19

07/02/16

solved by web, lowering the zoom to 75% the green button appears.

Ulises

Feb 12, 2019, 21:0602/12/19

03/25/18

I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!

PapaDaPolous

Feb 13, 2019, 06:0402/13/19

04/22/15

NITRUS T.I.A. said:

solved by web, lowering the zoom to 75% the green button appears.

this is correct...just got my rewards finally...just resize the page and claim button will appear. THANK YOU NITRUS (and kolerik who suggested it in my coa) The fact still remains that this shouldn't have to be done..but that's a discussion for another day

Ana

Feb 13, 2019, 06:4802/13/19

Feb 13, 2019, 07:25(edited)

02/16/16

167

Either try solution found by NITRUS T.I.A. to lower page zoom in your browser.

OR if you use plarium game app:

In your system DISPLAY settings change screen resulution to higher, and/or system text size to smaller.

If you have system text set at 150%, try to change it to 125% or 100%.

You may also need to change your screen resolution to higher. If you have resolution 1366 x 768, Try to change it to 1920 x 1080.

On resolution 1920 x 1080 and text size 125% there shouldn't be a problem with rewards claim button visibility.

Tracey

Feb 13, 2019, 08:1502/13/19

07/12/15

I reduced my screen by 75% still no joy. Took it down to 67% and finally got the claim button. Plarium you need to fix this, not something that a player should have to investigate to this end. Taken 2 hours to get a result.

Ricky Alejandro

Feb 13, 2019, 08:4902/13/19

01/28/15

Thank you for your comments it helps a lot; I open this topic so Plarium could fix this problems!

Agent HelgaTechnical Support

Feb 13, 2019, 09:4702/13/19

05/13/15

1258

Hello!

We have forwarded all the information to the developers for further investigation.

Until the issue is fixed, please try to zoom out the browser window and claim the reward that way.

Thank you for your patience!

Phélipéos

Feb 13, 2019, 11:5302/13/19

07/07/15

Bonjour a tous,

Il m'est impossible de récupérer mes récompenses de tournoi...

Je ne sais pas pourquoi, je peux sélectionner les unités a récupérer mais pas de bouton ok ou récupérer ou autre...

La récompense est bloquée...

Voyez plutôt :

https://gyazo.com/9e429ff7d343a3438495b386a7b09dde

Besoin d'aide des admins ou modos de sparta pour régler mon problème au plus vite merci

coco

Feb 13, 2019, 15:4302/13/19

07/15/17

thanks folks to give us the solution

dooms day

Feb 14, 2019, 17:5302/14/19

07/07/15

I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!

I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not. No claim button or even a hint of one.

raffa

Feb 16, 2019, 13:1202/16/19

11/16/16

I have not received the 6000 drachmas of the tournament

nor the prizes in the embassy

100 agema

10 + 10 myrmidons

5 Spartan promises

Agent HelgaTechnical Support

Feb 17, 2019, 10:3502/17/19

05/13/15

1258

Hello!

I am glad to inform you that the issue has been fixed successfully.

Please check the reward window unless you have claimed the reward already.

I am sorry for the temporary inconvenience.

Agent HelgaTechnical Support

Feb 17, 2019, 10:3702/17/19

05/13/15

1258

raffa said:

I have not received the 6000 drachmas of the tournament
nor the prizes in the embassy
100 agema
10 + 10 myrmidons
5 Spartan promises

This topic is dedicated to the reward that could not be claimed.

If you claimed a reward but are 100% sure that you did not receive it, please create a new topic.

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The same thing happens to me, i can not charge my prize, i tried with full screen, by web, moving the sidebars and nothing.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c5a6ffb2-2337-4ecd-bd72-bd25bab38c4e\"><br>","userRegistered":"1467499210127","userCommentsCount":"4","userName":"NITRUS T.I.A. ","createdDate":"1550004285593","editedDate":"0","id":"572838","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22014830.jpeg.jpeg?v=1572690153"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572838","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1258512/","commentUrl":"/forum/en/comment/topic_572839/"},"strings":{"userRole":"","userId":"1258512","contentDraftJs":"","contentHtml":"<p>ditto here... see below</p><br><p><a href=\"//prntscr.com/mk90cx\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/mk90cx</a></p>","userRegistered":"1473297980640","userCommentsCount":"6","userName":"420 ","createdDate":"1550004531910","editedDate":"0","id":"572839","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23346015.jpeg?v=1518664075"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572839","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1172919/","commentUrl":"/forum/en/comment/topic_572841/"},"strings":{"userRole":"","userId":"1172919","contentDraftJs":"","contentHtml":"<p>solved by web, lowering the zoom to 75% the green button appears.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0a304e88-effe-4671-a3e4-94551523cbba\"><br>","userRegistered":"1467499210127","userCommentsCount":"4","userName":"NITRUS T.I.A. ","createdDate":"1550004970390","editedDate":"0","id":"572841","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22014830.jpeg.jpeg?v=1572690153"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572841","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4250475/","commentUrl":"/forum/en/comment/topic_572843/"},"strings":{"userRole":"","userId":"4250475","contentDraftJs":"","contentHtml":"<p>HI</p><p>I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!</p>","userRegistered":"1521979871100","userCommentsCount":"1","userName":"Ulises","createdDate":"1550005582403","editedDate":"0","id":"572843","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/38636562.jpeg?v=1522451988"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572843","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4944002/","commentUrl":"/forum/en/comment/topic_572894/"},"strings":{"userRole":"","userId":"4944002","contentDraftJs":"","contentHtml":"<div class=\"user-name\">NITRUS T.I.A. said:</div><br><blockquote><p>solved by web, lowering the zoom to 75% the green button appears.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0a304e88-effe-4671-a3e4-94551523cbba\"><br></blockquote>this is correct...just got my rewards finally...just resize the page and claim button will appear. THANK YOU NITRUS (and kolerik who suggested it in my coa)  The fact still remains that this shouldn't have to be done..but that's a discussion for another day","userRegistered":"1429672032440","userCommentsCount":"2","userName":"PapaDaPolous ","createdDate":"1550037873887","editedDate":"0","id":"572894","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572894","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1049270/","commentUrl":"/forum/en/comment/topic_572902/"},"strings":{"userRole":"","userId":"1049270","contentDraftJs":"","contentHtml":"<h3>Either try solution found by NITRUS T.I.A.  to lower page zoom in your browser.</h3><br><p>OR if you use plarium game app:</p><p><br><br>In your system DISPLAY  settings change <span style=\"font-weight: bold;\">screen resulution</span> to higher, and/or <span style=\"font-weight: bold;\">system text size</span> to smaller.</p><p>If you have system text set at 150%, try to change it to 125% or 100%.</p><p>You may also need to change your screen resolution to higher. If you have resolution 1366 x 768, Try to change it to 1920 x 1080. </p><p>On resolution 1920 x 1080 and text size 125% there shouldn't be a problem with rewards claim button visibility.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=13e18f66-73ef-4991-936f-8c0d514fa6a3\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=7d797c69-4c0f-4f94-8c83-38697d2c8c1f\"></p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=9a173d2e-5897-4d30-a467-ce25fd9a6f5e\"><br></p>","userRegistered":"1455606105017","userCommentsCount":"167","userName":"Ana  ","createdDate":"1550040489813","editedDate":"1550042748930","id":"572902","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18757514.jpeg?v=1550568198"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"572902","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/541296/","commentUrl":"/forum/en/comment/topic_572924/"},"strings":{"userRole":"","userId":"541296","contentDraftJs":"","contentHtml":"<p>I reduced my screen by 75% still no joy.  Took it down to 67% and finally got the claim button. <span style=\"font-weight: bold; font-style: italic;\"> Plarium you need to fix this, not something that a player should have to investigate to this end. Taken 2 hours to get a result.</span></p>","userRegistered":"1436694750350","userCommentsCount":"4","userName":"Tracey","createdDate":"1550045728753","editedDate":"0","id":"572924","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12348689.jpeg?v=1675783514"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572924","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4558993/","commentUrl":"/forum/en/comment/topic_572927/"},"strings":{"userRole":"","userId":"4558993","contentDraftJs":"","contentHtml":"<p>Thank you for your comments it helps a lot; I open this topic so Plarium could fix this problems!</p><br>","userRegistered":"1422433405340","userCommentsCount":"1","userName":"Ricky Alejandro","createdDate":"1550047758587","editedDate":"0","id":"572927","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8413063.jpeg.jpeg?v=1575660114"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572927","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_572943/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello!</p><p>We have forwarded all the information to the developers for further investigation.</p><p>Until the issue is fixed, please try to zoom out the browser window and claim the reward that way.<br></p><p>Thank you for your patience!</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550051255953","editedDate":"0","id":"572943","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572943","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/529938/","commentUrl":"/forum/en/comment/topic_572964/"},"strings":{"userRole":"","userId":"529938","contentDraftJs":"","contentHtml":"<p>Bonjour a tous,</p><br><br><p>Il m'est impossible de récupérer mes récompenses de tournoi...</p><br><br><p>Je ne sais pas pourquoi, je peux sélectionner les unités a récupérer mais pas de bouton ok ou récupérer ou autre... </p><br><br><p>La récompense est bloquée...</p><br><br><p>Voyez plutôt :</p><br><br><p><a href=\"//gyazo.com/9e429ff7d343a3438495b386a7b09dde\" rel=\"nofollow ugc\" target=\"_blank\">https://gyazo.com/9e429ff7d343a3438495b386a7b09dde</a></p><br><br><br><p>Besoin d'aide des admins ou modos de sparta pour régler mon problème au plus vite merci </p>","userRegistered":"1436264209877","userCommentsCount":"9","userName":"Phélipéos ","createdDate":"1550058823827","editedDate":"0","id":"572964","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12157414.jpeg?v=1548320409"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572964","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1690266/","commentUrl":"/forum/en/comment/topic_573015/"},"strings":{"userRole":"","userId":"1690266","contentDraftJs":"","contentHtml":"thanks folks to give us the solution","userRegistered":"1500115220497","userCommentsCount":"5","userName":"coco ","createdDate":"1550072622170","editedDate":"0","id":"573015","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/32659760.jpeg?v=1676293843"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"573015","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/530103/","commentUrl":"/forum/en/comment/topic_573348/"},"strings":{"userRole":"","userId":"530103","contentDraftJs":"","contentHtml":"<p>I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!\r</p><p>I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not.  No claim button or even a hint of one.</p>","userRegistered":"1436270185527","userCommentsCount":"4","userName":"dooms day","createdDate":"1550166782693","editedDate":"0","id":"573348","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/hustle-castle/avatars/hc07.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"573348","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1327168/","commentUrl":"/forum/en/comment/topic_575338/"},"strings":{"userRole":"","userId":"1327168","contentDraftJs":"","contentHtml":"<p>I have not received the 6000 drachmas of the tournament</p><p>nor the prizes in the embassy</p><p>100 agema</p><p>10 + 10 myrmidons</p><p>5 Spartan promises</p>","userRegistered":"1479312320107","userCommentsCount":"1","userName":"raffa","createdDate":"1550322762793","editedDate":"0","id":"575338","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24588762.jpeg?v=1516308587"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575338","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_575992/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello! </p><p>I am glad to inform you that the issue has been fixed successfully. </p> <p>Please check the reward window unless you have claimed the reward already.<br></p><p>I am sorry for the temporary inconvenience.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550399723667","editedDate":"0","id":"575992","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575992","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_575995/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>raffa said:</p><br><blockquote><p>I have not received the 6000 drachmas of the tournament</p><p>nor the prizes in the embassy</p><p>100 agema</p><p>10 + 10 myrmidons</p><p>5 Spartan promises</p></blockquote><p>This topic is dedicated to the reward that could not be claimed. </p>If you claimed a reward but are 100% sure that you did not receive it, please create a new topic.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550399835613","editedDate":"0","id":"575995","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575995","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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The same thing happens to me, i can not charge my prize, i tried with full screen, by web, moving the sidebars and nothing.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=c5a6ffb2-2337-4ecd-bd72-bd25bab38c4e\"><br>","userRegistered":"1467499210127","userCommentsCount":"4","userName":"NITRUS T.I.A. ","createdDate":"1550004285593","editedDate":"0","id":"572838","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22014830.jpeg.jpeg?v=1572690153"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572838","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1258512/","commentUrl":"/forum/en/comment/topic_572839/"},"strings":{"userRole":"","userId":"1258512","contentDraftJs":"","contentHtml":"<p>ditto here... see below</p><br><p><a href=\"//prntscr.com/mk90cx\" rel=\"nofollow ugc\" target=\"_blank\">http://prntscr.com/mk90cx</a></p>","userRegistered":"1473297980640","userCommentsCount":"6","userName":"420 ","createdDate":"1550004531910","editedDate":"0","id":"572839","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/23346015.jpeg?v=1518664075"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572839","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1172919/","commentUrl":"/forum/en/comment/topic_572841/"},"strings":{"userRole":"","userId":"1172919","contentDraftJs":"","contentHtml":"<p>solved by web, lowering the zoom to 75% the green button appears.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0a304e88-effe-4671-a3e4-94551523cbba\"><br>","userRegistered":"1467499210127","userCommentsCount":"4","userName":"NITRUS T.I.A. ","createdDate":"1550004970390","editedDate":"0","id":"572841","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/22014830.jpeg.jpeg?v=1572690153"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572841","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4250475/","commentUrl":"/forum/en/comment/topic_572843/"},"strings":{"userRole":"","userId":"4250475","contentDraftJs":"","contentHtml":"<p>HI</p><p>I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!</p>","userRegistered":"1521979871100","userCommentsCount":"1","userName":"Ulises","createdDate":"1550005582403","editedDate":"0","id":"572843","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/38636562.jpeg?v=1522451988"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572843","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4944002/","commentUrl":"/forum/en/comment/topic_572894/"},"strings":{"userRole":"","userId":"4944002","contentDraftJs":"","contentHtml":"<div class=\"user-name\">NITRUS T.I.A. said:</div><br><blockquote><p>solved by web, lowering the zoom to 75% the green button appears.</p><img src=\"//cnt-forum.plarium.com/file.bmp?g=0a304e88-effe-4671-a3e4-94551523cbba\"><br></blockquote>this is correct...just got my rewards finally...just resize the page and claim button will appear. THANK YOU NITRUS (and kolerik who suggested it in my coa)  The fact still remains that this shouldn't have to be done..but that's a discussion for another day","userRegistered":"1429672032440","userCommentsCount":"2","userName":"PapaDaPolous ","createdDate":"1550037873887","editedDate":"0","id":"572894","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/pirates/avatars/14.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572894","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1049270/","commentUrl":"/forum/en/comment/topic_572902/"},"strings":{"userRole":"","userId":"1049270","contentDraftJs":"","contentHtml":"<h3>Either try solution found by NITRUS T.I.A.  to lower page zoom in your browser.</h3><br><p>OR if you use plarium game app:</p><p><br><br>In your system DISPLAY  settings change <span style=\"font-weight: bold;\">screen resulution</span> to higher, and/or <span style=\"font-weight: bold;\">system text size</span> to smaller.</p><p>If you have system text set at 150%, try to change it to 125% or 100%.</p><p>You may also need to change your screen resolution to higher. If you have resolution 1366 x 768, Try to change it to 1920 x 1080. </p><p>On resolution 1920 x 1080 and text size 125% there shouldn't be a problem with rewards claim button visibility.</p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=13e18f66-73ef-4991-936f-8c0d514fa6a3\"><img src=\"//cnt-forum.plarium.com/file.bmp?g=7d797c69-4c0f-4f94-8c83-38697d2c8c1f\"></p><p><img src=\"//cnt-forum.plarium.com/file.bmp?g=9a173d2e-5897-4d30-a467-ce25fd9a6f5e\"><br></p>","userRegistered":"1455606105017","userCommentsCount":"167","userName":"Ana  ","createdDate":"1550040489813","editedDate":"1550042748930","id":"572902","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/18757514.jpeg?v=1550568198"}},"template_options":{"isLiked":"false","wasEdited":"true","canEdit":"false","compositeId":"572902","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/541296/","commentUrl":"/forum/en/comment/topic_572924/"},"strings":{"userRole":"","userId":"541296","contentDraftJs":"","contentHtml":"<p>I reduced my screen by 75% still no joy.  Took it down to 67% and finally got the claim button. <span style=\"font-weight: bold; font-style: italic;\"> Plarium you need to fix this, not something that a player should have to investigate to this end. Taken 2 hours to get a result.</span></p>","userRegistered":"1436694750350","userCommentsCount":"4","userName":"Tracey","createdDate":"1550045728753","editedDate":"0","id":"572924","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12348689.jpeg?v=1675783514"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572924","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/4558993/","commentUrl":"/forum/en/comment/topic_572927/"},"strings":{"userRole":"","userId":"4558993","contentDraftJs":"","contentHtml":"<p>Thank you for your comments it helps a lot; I open this topic so Plarium could fix this problems!</p><br>","userRegistered":"1422433405340","userCommentsCount":"1","userName":"Ricky Alejandro","createdDate":"1550047758587","editedDate":"0","id":"572927","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/8413063.jpeg.jpeg?v=1575660114"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572927","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_572943/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello!</p><p>We have forwarded all the information to the developers for further investigation.</p><p>Until the issue is fixed, please try to zoom out the browser window and claim the reward that way.<br></p><p>Thank you for your patience!</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550051255953","editedDate":"0","id":"572943","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572943","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/529938/","commentUrl":"/forum/en/comment/topic_572964/"},"strings":{"userRole":"","userId":"529938","contentDraftJs":"","contentHtml":"<p>Bonjour a tous,</p><br><br><p>Il m'est impossible de récupérer mes récompenses de tournoi...</p><br><br><p>Je ne sais pas pourquoi, je peux sélectionner les unités a récupérer mais pas de bouton ok ou récupérer ou autre... </p><br><br><p>La récompense est bloquée...</p><br><br><p>Voyez plutôt :</p><br><br><p><a href=\"//gyazo.com/9e429ff7d343a3438495b386a7b09dde\" rel=\"nofollow ugc\" target=\"_blank\">https://gyazo.com/9e429ff7d343a3438495b386a7b09dde</a></p><br><br><br><p>Besoin d'aide des admins ou modos de sparta pour régler mon problème au plus vite merci </p>","userRegistered":"1436264209877","userCommentsCount":"9","userName":"Phélipéos ","createdDate":"1550058823827","editedDate":"0","id":"572964","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/12157414.jpeg?v=1548320409"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"572964","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1690266/","commentUrl":"/forum/en/comment/topic_573015/"},"strings":{"userRole":"","userId":"1690266","contentDraftJs":"","contentHtml":"thanks folks to give us the solution","userRegistered":"1500115220497","userCommentsCount":"5","userName":"coco ","createdDate":"1550072622170","editedDate":"0","id":"573015","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/32659760.jpeg?v=1676293843"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"573015","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/530103/","commentUrl":"/forum/en/comment/topic_573348/"},"strings":{"userRole":"","userId":"530103","contentDraftJs":"","contentHtml":"<p>I'm been trying to claim my rewards but claim button does not scroll so there are no chance to claim it!\r</p><p>I'm in the same boat...full screen doesn't help either..most other screens auto scroll but this screen does not.  No claim button or even a hint of one.</p>","userRegistered":"1436270185527","userCommentsCount":"4","userName":"dooms day","createdDate":"1550166782693","editedDate":"0","id":"573348","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/portal/hustle-castle/avatars/hc07.jpg"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"573348","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1327168/","commentUrl":"/forum/en/comment/topic_575338/"},"strings":{"userRole":"","userId":"1327168","contentDraftJs":"","contentHtml":"<p>I have not received the 6000 drachmas of the tournament</p><p>nor the prizes in the embassy</p><p>100 agema</p><p>10 + 10 myrmidons</p><p>5 Spartan promises</p>","userRegistered":"1479312320107","userCommentsCount":"1","userName":"raffa","createdDate":"1550322762793","editedDate":"0","id":"575338","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd-avatar.x-plarium.com/prod/24588762.jpeg?v=1516308587"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575338","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_575992/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>Hello! </p><p>I am glad to inform you that the issue has been fixed successfully. </p> <p>Please check the reward window unless you have claimed the reward already.<br></p><p>I am sorry for the temporary inconvenience.</p>","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550399723667","editedDate":"0","id":"575992","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575992","isDeleted":"false"},"repeaters":{}},{"links":{"authorUrl":"/forum/en/profile/1794918/","commentUrl":"/forum/en/comment/topic_575995/"},"strings":{"userRole":"Technical Support","userId":"1794918","contentDraftJs":"","contentHtml":"<p>raffa said:</p><br><blockquote><p>I have not received the 6000 drachmas of the tournament</p><p>nor the prizes in the embassy</p><p>100 agema</p><p>10 + 10 myrmidons</p><p>5 Spartan promises</p></blockquote><p>This topic is dedicated to the reward that could not be claimed. </p>If you claimed a reward but are 100% sure that you did not receive it, please create a new topic.","userRegistered":"1431518076480","userCommentsCount":"1258","userName":"Agent Helga","createdDate":"1550399835613","editedDate":"0","id":"575995","entityId":"122300","likesCount":"0","quotedId":"","userBanId":""},"images":{"avatar":{"href":"https://cdn-gpd.x-plarium.com/browser/content/forum/stormfall-rise-of-balur/avatars/avatar_33.png"}},"template_options":{"isLiked":"false","wasEdited":"false","canEdit":"false","compositeId":"575995","isDeleted":"false"},"repeaters":{}}]},"components":{}}},{"name":"wEditor","type":"wEditor","model":{"links":{},"strings":{"title":"Add title","shortText":"Add summary","buttonSave":"Post","buttonCancel":"Cancel","buttonComment":"Comment","timerTitle":"Set Post Date and Time","timerPlaceholder":"Schedule Post","buttonPreview":"Preview","timeUTC":"This post will go live using UTC [+0.00]","maxLength":"50000","errorTitleMinLength":"Min: 2 characters","errorTitleSearchMinLength":"Min: 3 characters","errorTitleMaxLength":"Max: 100 characters","errorShortTextMinLength":"Min: 2 characters","errorShortTextMaxLength":"Max: 350 characters","errorAltUploadMinImageLength":"Min: 2 characters","errorAltUploadMaxImageLength":"Max: 150 characters","errorSignatureMaxLength":"Max: 360 characters","errorCountryMaxLength":"Max: 256 characters","errorClanMaxLength":"Max: 20 characters","errorPreviewRequired":"Image required","errorMaxLength":"Max length: 50 000 characters. 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