phylarch issue

2 Replies
CopperLady2
22 June, 2017, 11:51 PM UTC
I am unable to activate my phylarch. i have tried clicking on the activate button without success. i have cleared browsing data, refreshed my webpage, logged out and logged back in, rebooted my computer, and nothing works. Help!!!
UTC +0:00
Xena
Moderator
23 June, 2017, 12:07 AM UTC

CopperLady2 said:


I am unable to activate my phylarch. i have tried clicking on the activate button without success. i have cleared browsing data, refreshed my webpage, logged out and logged back in, rebooted my computer, and nothing works. Help!!!

In that case you should contact Plarium Support. Here is the link https://plariumsupport.zendesk.com/hc/en-us/requests/new

It would be really helpful if you would provide them with screenshots.

Warrior Princess
UTC +2:00
The Irate Penguin
Moderator
23 June, 2017, 6:29 AM UTC

CopperLady2 said:


I am unable to activate my phylarch. i have tried clicking on the activate button without success. i have cleared browsing data, refreshed my webpage, logged out and logged back in, rebooted my computer, and nothing works. Help!!!

Just to make sure:

  • have you ever been able to activate the Phylarch? (Is see by your reg date that you have been here quite some time, but are you perhaps new to this Plarium game, or are you a returning player who hasn't used the Phylarch before?)

  • Have you perhaps selected a skill for which you do not have the matching mark? (never tried to do so myself, so I'm unsure what warnings are issued by the game; will try it out when I'm in-game later in the day)

  • Are you certain there are no warnings at the bottom right of your screen when you attempt to activate (these slide-in messages sometimes come and go very quietly :-)

  • Does anything at all happen when you click "Activate", do you for example here the "click" (if you have sound on) ?

Cheers
P.



"Work like you don't need the money, love like you've never been hurt, dance as if no one were watching." (Satchel Paige) - https://youtu.be/dy4kaB4HmyQ
UTC +2:00
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